Budd Baer Subaru

Service is always good, prompt and courteous. I always recommend their service and sales departments. I always recommend their service and sales departments. More

Efficient. That’s how I’d describe Bud’s people. Check in and work are great. Waiting room is comfortable. That’s how I’d describe Bud’s people. Check in and work are great. Waiting room is comfortable. More

We worked with Jamie and he was on top of everything and kept me updated!! kept me updated!! More

Started out good but went downhill. Was told my loan was though one bank on Tuesday then when I went in on Saturday to sign everything the finance lady Kimberly acted as if she knew not Was told my loan was though one bank on Tuesday then when I went in on Saturday to sign everything the finance lady Kimberly acted as if she knew nothing about it. Told me it was through another bank and was higher interest ran than told before. Two days later have another hard inquiry on my credit due to her running again with other bank. Stopped back to ask about it on Tuesday and Jan said he would have to talk to his manager. Texted him next day said his manager was out. Over two weeks ago and still nothing. They do not care that first loan was not done correctly of Finance run credit again. I have great credit rating and try to keep that way. Would never buy from Budd Baer again due to run around. Follow up is important and do not lie about facts. More

Took care of a warranty issue in a timely and professional manner. Stacy took time to inform me of what needed done. professional manner. Stacy took time to inform me of what needed done. More

I always have a great experience when I come in for service! Miss Bruno was great with giving me updates and keeping me informed service! Miss Bruno was great with giving me updates and keeping me informed More

A bit expensive. I'm an old man on a fixed income. but it was OK. I'm an old man on a fixed income. but it was OK. More

Sorry I can't see any red, I have trouble with red's and green on the same page. I don't remember meeting Dylan McGinty. green on the same page. I don't remember meeting Dylan McGinty. More

I would typically rate higher, but I was disappointed in the communication to me and the repair of my vehicle. I was notified during my service that my rear brake pads, although passing state inspection, we the communication to me and the repair of my vehicle. I was notified during my service that my rear brake pads, although passing state inspection, were low in the yellow, and recommended replacement. I agreed and the brake pads were replaced. When I went to pick up the vehicle, my service advisor covered all the service performed. She told me the rear brake pads AND ROTORS were replaced, significantly increasing my bill. I was never notified that my rotors needed replaced, nor did I give permission to replace the rotors. I would have expected that if the rotors needed replaced for state inspection, I would have been notified. If I didn’t have the brake pads replaced (which didn’t need it at the time), I’m sure my rotors would not have been replaced. I don’t believe that rotors require replacement when brake pads are replaced. It didn’t register with me at the time the service advisor went over my repairs, so I didn’t question anything. It was later at home, reviewing my service report, that I focused in on the rotor replacement. I have brought my wife’s 2019 Forester in to Budd Baer for preventative maintenance every 6 months. I have had nothing but great experiences with the dealership, until now. I will continue to bring the vehicle in every 6 months according to the maintenance schedule. But I will be more cautious going forward (strike one). Thank you. Carl Battistone More