Buchanan Subaru

We came by looking at vehicles and liked the Subaru Forrester, Greg came out and we went over some items and he suggested we go inside and discuss further. We had been looking at different vehicles fo Forrester, Greg came out and we went over some items and he suggested we go inside and discuss further. We had been looking at different vehicles for awhile. Why we bought the Subaru Forrester was because of the service ,friendliness of the whole staff , and the closeness to where we live . More

Customer Service: Not only did we meet the Finance manager and General manager, Mark took us to meet Robie Mears, the Service Dept. Manager, after we had purchased the Outback. In talking, we found o manager and General manager, Mark took us to meet Robie Mears, the Service Dept. Manager, after we had purchased the Outback. In talking, we found out that I had taught his wife in the third grade! As he lives in Melfa, he offered to meet / pick up my car for Service and return it! This is a huge service to those of us who live on the EAstern Shore of Va., because we live an hour and half away from the dealership. This was a huge selling point for us! Mark Layne also took care of calling my insurance agent and switched car insurance coverage for me, so my new car was covered, as we drove off the lot! Quality of Service: HIGHEST ratings! I will continue to buy from Buchanan Subaru, not only for the car ratings and performance, but because of the staff - from sales to service- they provide a total package of person to person quality delivery. Friendliness: Mark Layne met us in the parking lot as we pulled up to the dealership, called us by name and escorted us into the dealership. I had already made an appointment to test drive a Forester through Ashley, the finance manager, via email. Mark explained every detail about the Forester before we test drove it, and answered any questions we had while driving it. He has an easy manner, which we liked very much - no sales talk, (which would have made us leave ) but just a straight forward approach. He was very patient with us as spent most of the day with him!( 5 hours) Overall Experience: I went in looking for a 2014 Forester, but with Mark's sales skills in reading his customers, I ended up buying an Outlander. I had 5 other dealership meetings set up from Salisbury, MD to Va. Beach, VA, extending into next week. Buchanan Subaru's overall staff, and of course, especially Mark Layne, sealed "the deal". Price: I came prepared, as I had done the research on Subarus. I had a 2003 Buick LeSabre Limited to trade-in , if appraisal was fair. I had printed the blue book price, and black book price, so I had those figures with me. My car was in excellent shape, as we had maintained it with 3,000 mile oil changes,any repairs needed,etc. My price was met for my buick! The 2013 Subaru Outback, I purchased was bargained for until a price was agreed upon that met the monthly payment that I could afford. I'm ecstatic! More

The team at Buchanan made our purchase easy and enjoyable. I got a great deal and all with friendly service. I would recommend them to anyone in the market for a new car!! Thanks guys!! enjoyable. I got a great deal and all with friendly service. I would recommend them to anyone in the market for a new car!! Thanks guys!! More

I have given this rating due to the fact, when i called i received a call back in a timely fashion, Mark made himself available around my schedule. I orginially went to purchase a trailer to pull then proce received a call back in a timely fashion, Mark made himself available around my schedule. I orginially went to purchase a trailer to pull then proceeded to see a vehicle i liked and Mark worked with me to get the pricing i wanted and done it in a professional manner. Great team work at this location and very friendly people. Thanks again to Buchanan, AWESOME JOB!!!! More

We purchased our VW New Beetle at this dealership and our sales person Sue Icenhower was beyond awesome. They were very accommodating and had us in the car in no time. When we purchase our next vehicle it wi sales person Sue Icenhower was beyond awesome. They were very accommodating and had us in the car in no time. When we purchase our next vehicle it will be from Buchanan and hopefully with Sue and Mike. Thanks again Buchanan Subaru of Pocomoke. More

Fantastic experience! This dealership renewed my faith in Subaru. After an awful experience at a Subaru dealership in Norfolk, VA, I began working with Buchanan Subaru to find the right Subaru for me and in Subaru. After an awful experience at a Subaru dealership in Norfolk, VA, I began working with Buchanan Subaru to find the right Subaru for me and my family. Without hesitation, the staff worked with me through the ordering process. In very little time they had my new vehicle on hand. Even though others were offering more for the car, they stuck to their word and held it until I could make the short trip up from Virginia Beach (Perry Subaru in Norfolk did just the opposite). They gave me a great price, took my trade-in without any hassles and were some of the nicest people I've met in a long time! It was well worth driving a couple of hours up from Hampton Roads to get this sort of service. I highly recommend working with the team at Buchanan Subaru! More

I went in just to browse and I drove off with a 2010 Subaru Forester. Everyone was so helpful and friendly making the experience a blast. And Magic Mike took his time and searched through all the bank Subaru Forester. Everyone was so helpful and friendly making the experience a blast. And Magic Mike took his time and searched through all the banks they work with until he found me the best possible interest rate. They are so helpful that my friend who was with me when I bought mine went back in the next day and also bought a car. I have already begun recommending this dealership and Tracy Hicks to everyone I know. Keep up the good work! More

We bought our SUV at this dealership in 2006. and we have had every oil change, tire rotation. alignment,and fuel injector cleaning done there. The service has always been reliable, dependable and friendly. had every oil change, tire rotation. alignment,and fuel injector cleaning done there. The service has always been reliable, dependable and friendly. When Robie tells you something needs to be done to the car, you can be sure that it does. We have recommended their service department to many friends and neighbors over the years. Our SUV won't go anywhere else for service!! More

From the call to set up the appointment through the paying of the bill everything was done in a courteous, friendly manner. As usual the service was done correctly the first time and on time. This is paying of the bill everything was done in a courteous, friendly manner. As usual the service was done correctly the first time and on time. This is my second Subaru and Robbie has kept both of them running in tip top shape. Job well done. More

Took my Chevy Cobalt in to figure out why it was running hot, they ran all the necessary tests and found two or three different problems and were very quick to fix them. Robie Mears was quick to contact me hot, they ran all the necessary tests and found two or three different problems and were very quick to fix them. Robie Mears was quick to contact me and let me know what was going on. I was given many options on how to take care of the problem in a quick and convenient manner. I am very pleased with the detailing I had done also! My car looked brand new! GOOD WORK! A++ More