Mike Madruga

I was going to buy from this dealership about a month ago. I decided to wait until after the holidays. When I say I have asked these people to stop calling me, it's a understatement. BUT what really got ago. I decided to wait until after the holidays. When I say I have asked these people to stop calling me, it's a understatement. BUT what really got me mad is when I started getting calls and text at 11:15PM!! Who in their right mind would text someone about buying a car that late at night!!? These people must be desperate and trying to make a deal when the customer is sleeping! I will NEVER do any type of business with a company like that. I have been in retail and sales management for over 40 years, and I would never think of doing something like that. I wish I could give zero stars! More

Report | Print

Buchanan Subaru went above and beyond helping me get the car I wanted! I've delt with a couple dealerships, but they made the process painless! I am very happy with my recent purchase, and highly recommend car I wanted! I've delt with a couple dealerships, but they made the process painless! I am very happy with my recent purchase, and highly recommend Bunchana Subaru. More

Report | Print

Samantha is excellent as a salesperson; pleasant, knowledgeable and courteous. She was involved in every detail of the sale, and made sure we were totally satisfied, even after the sale. knowledgeable and courteous. She was involved in every detail of the sale, and made sure we were totally satisfied, even after the sale. More

Report | Print

My salesperson was Samantha, she called when the car I was interested in arrived early; it was ready and waiting when I got there. She suggested I look at a second car for comparison. This was my first was interested in arrived early; it was ready and waiting when I got there. She suggested I look at a second car for comparison. This was my first Subaru from Buchanan and my fifth Subaru in all. Samantha, Mike, and Smiley made this a very low-pressure experience. They efficiently arranged financing, insurance, and DMV registration. I was introduced to the service manager and tech expert. Now I know who to call. The Forester was perfectly clean and shiny and had a full tank of gas on the day I picked it up. I look forward to going places in my new Forester and building a relationship with the staff at Buchanan. Thanks Sam! More

Report | Print

Our car buying experience couldn’t have been more pleasant! From the first day we started our new car hunt until the day we drove out of Buchanan Subaru with our Ascent Touring, we felt no pressure pleasant! From the first day we started our new car hunt until the day we drove out of Buchanan Subaru with our Ascent Touring, we felt no pressure and received wonderful feedback to our many questions. Samantha Homa, sales associate, was knowledgeable and friendly. We are extremely pleased with our purchase and the caring car buying experience we had at Buchanan Subaru. More

Report | Print

It has been a long time since we have walked into a dealership to buy a car. Samantha , Mike and Robbie made this experience so easy and painless. Great communication very professional and the deal wa dealership to buy a car. Samantha , Mike and Robbie made this experience so easy and painless. Great communication very professional and the deal was the fastest I have ever experienced for a dealership. I would recommend this dealership to anyone wanting to purchase a car. Walk in the door and ask for Samantha , She will take care of you! Only disappointment was the used car only came with 1 key FOB but was told it had 2 when it was traded but the 2nd wouldn't allow car to start so they destroyed it. I asked for a replacement but they have not gotten me one and kinda been ignored on my ask for one. More

Report | Print

I am very satisfied for the excellent service I received during the purchase of my new car. Your knowledge and dedication made the process smooth and pleasant. You took time to understand my preferences, an during the purchase of my new car. Your knowledge and dedication made the process smooth and pleasant. You took time to understand my preferences, and provided recommendations that helped me make an informed decision. I particularly appreciated your patience and willingness to answer all my questions. More

Report | Print

They are the BEST! Mike the sales manager and Sam the Sales Rep were very professional, caring and knowledgeable. No haggling, everything was up front. I told them Mike the sales manager and Sam the Sales Rep were very professional, caring and knowledgeable. No haggling, everything was up front. I told them what I needed, and they made it happen. Accommodating, in every way. As a female purchaser, I was respected and my opinion mattered. Thank you, Buchanan team! PS I want to also shout out to their greater, sorry, I can't remember his name. He was kind, and very welcoming. More

Report | Print

I was referred to Buchanan Subaru by an employee from MAC Inc. in Salisbury. I worked with Sam Homa throughout the process of making a decision to purchase. There was no pressure from Sam who was very inform Inc. in Salisbury. I worked with Sam Homa throughout the process of making a decision to purchase. There was no pressure from Sam who was very informative about the entire process. I also talked with Mike Madrigal who was equally professional and made the process of buying my new Outback without feeling any pressure. He explained how Buchanan arrived at the final price which was very attractive. More

Report | Print

Buchanan Subaru is a great no pressure dealership. They accommodated and resolved all our concerns and made the car buying process simple and quick. It was great experience and our salesperson Sam wa They accommodated and resolved all our concerns and made the car buying process simple and quick. It was great experience and our salesperson Sam was knowledgeable and patient while we were in the decision making process. The service department quickly handled the the battery concern and replaced the stereo promptly. Will definitely recommend Buchanan Subaru. More

Report | Print