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Buchanan Subaru
Pocomoke City, MD
87 Reviews
Buchanan Subaru your home of the Lowest Price Guarantee where you are Family. At Buchanan Subaru we take great pride in our customers and are committed to providing the highest level of customer service. Whether you are in the market for a New or Certified Pre-Owned Subaru, a high quality used vehicle or looking for or in need of a Parts & Service Center that has your best interests at heart; Buchanan Subaru is your leading choice on the Delmarva Peninsula. Buchanan Subaru located at the cross roads of Hwy 13 and Hwy 113 where all roads lead to Pocomoke City. Buchanan Subaru, 1727 Market St, Pocomoke City, MD 21851 and on the web at www.BuchananSubaru.com
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 87 reviews
May 03, 2024
Our next vehicle will surely be another Subaru, and Buchanan will most certainly be our dealership of choice. Rob Creel is the salesman that we dealt with on our first purchase (2021 Forester); and, w Buchanan will most certainly be our dealership of choice. Rob Creel is the salesman that we dealt with on our first purchase (2021 Forester); and, we could not have asked for a more professional and courteous person to deal with. Also, the service department is staffed with knowledgeable, courteous and reliable personnel, always meeting our schedule and keeping us informed every step of the way with our service requirements. More
by Pat Lynch
May 03, 2024
Everyone at this dealership is exception! Rob and Mike mad the purchasing process so smooth and fast! Rob and Mike mad the purchasing process so smooth and fast! More
by MinA
Employees Worked With
Other Employees :
Nikki helped me out with all my service needs!
May 02, 2024
My wife and I have purchased 3 Subaru's from Buchanan since 2017. We love Subaru and the Buchanan in particular. Rob Creel is an excellent sales professional who helped me when I traded up to a 2021 Fo since 2017. We love Subaru and the Buchanan in particular. Rob Creel is an excellent sales professional who helped me when I traded up to a 2021 Forester. Mindy in service has always been there for us. She has been helpful with routine maintenance and also minor emergencies such as unexpected flat tires. It is truly a pleasure to deal with a truly professional organization that appreciates your business. More
by gregpalaski
May 02, 2024
Two vehicles from this dealership and another services there prior. Nothing but outstanding customer service every time !! there prior. Nothing but outstanding customer service every time !! More
by mbhawaii
Employees Worked With
Other Employees :
Nikki/Service
May 02, 2024
This dealership is excellent. They are professional, efficient, and care deeply for their customers. We left another Subaru dealership and our family purchased 2 cars because of They are professional, efficient, and care deeply for their customers. We left another Subaru dealership and our family purchased 2 cars because of the way they professionally handle every sale and service. So glad we did! More
by shiboom
Employees Worked With
May 02, 2024
I was extremely impressed by Buchanan Subaru and our Salesman, Rob Creel. From the moment we walked into the dealership, we were treated with the upmost respect and professionalism. Rob walked us throug Salesman, Rob Creel. From the moment we walked into the dealership, we were treated with the upmost respect and professionalism. Rob walked us through the process of selecting the best car for our needs and explained all the next steps. Honestly, everyone at Buchanan made sure our buying experience was exceptional. They have a customer for life. More
by PatE
July 08, 2021
The Service Department went above and beyond during a recent repair of my Outback. They are a very courteous and happy bunch. Importantly, I trust them to do a good job, and to treat me fairly. recent repair of my Outback. They are a very courteous and happy bunch. Importantly, I trust them to do a good job, and to treat me fairly. More
by gkl4
November 06, 2020
My wife and I were treated by the most kindest people at Buchanan Subaru. When we needed help, they all rolled up their selves and asked “ How can we help you”. It was so refreshing not to be told how thei Buchanan Subaru. When we needed help, they all rolled up their selves and asked “ How can we help you”. It was so refreshing not to be told how their “policy” work, but how people work to solve a problem. We live in Cape Charles VA and have new friends in Pocomoke City. Don’t hesitate, buy your next car here! WE Did! More
by Joesant
July 17, 2019
SERVICE DEPT Mindy at Buchanan Subaru is fantastic. My husband & I were traveling and found a bolt in my tire. We stopped at Buchanan & Mindy greeted us with a war Mindy at Buchanan Subaru is fantastic. My husband & I were traveling and found a bolt in my tire. We stopped at Buchanan & Mindy greeted us with a warm & friendly smile. We didn't have an appointment, but we were in & out of the in less than 30 minutes. The waiting room and clean and comfortable. Excellent experience!!!!! More
by stephblevins
Employees Worked With
February 02, 2019
Best experience ever. We have purchased multiple used vehicles over the years and this was the first time that we did not feel bullied into buying a car we didn't want. The We have purchased multiple used vehicles over the years and this was the first time that we did not feel bullied into buying a car we didn't want. The people listened to us and did not try to just make a sale, but actually tried to get us what we wanted. They went above and beyond to get me a car that I love. I will recommend them to anyone and if I ever need another vehicle I will deal with them again. More
by Bmw2019
