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Buchanan Kia
Westminster, MD
435 Reviews
Buchanan KIA is a family owned and operated dealership, and our new location here in Westminster has been proud to sell the KIA product since 1999. We invite anyone to stop in and see our truly one of a kind showroom, and the nationally ranked and acclaimed Service/Sales Departments for Customer Satisfaction!! Come see why "Buchanan Is Better"!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 435 reviews
August 25, 2024
Bernadette did a fantastic job with my sale I will keep coming back thanks for everything coming back thanks for everything More
by Hawsejoshua
August 21, 2024
Bernadette went above and beyond excellent customer service. She's the best !!! Bernadette The right choice !! service. She's the best !!! Bernadette The right choice !! More
by Cbuys4413
Employees Worked With
August 20, 2024
Purchased a new vehicle from Rick completely remote and i have to say it was one of the smoothest transactions ive ever done! Highly recommend them and will be buying my future vehicles here as well! have to say it was one of the smoothest transactions ive ever done! Highly recommend them and will be buying my future vehicles here as well! More
by joshfarley12
August 20, 2024
Bernedette is amazing and I’ll def be back :) she has a way with customers that is so inviting way with customers that is so inviting More
by raqueltreuting
August 19, 2024
Everyone was very helpful and easy to work with even on a very busy Saturday. very busy Saturday. More
by justbeth71
Employees Worked With
August 19, 2024
Very nice peoples , Good customer service. Bernadette is awesome. I love my new suburban. Thank you Bernadette is awesome. I love my new suburban. Thank you More
by Affo_darius
Employees Worked With
August 04, 2024
I got my first car here and while i was not the one paying for it, i can say rick make the experience so welcoming and calming. car dealerships have never been good places in my opinion but rick show paying for it, i can say rick make the experience so welcoming and calming. car dealerships have never been good places in my opinion but rick showed me what it was like to have a knowledgeable, not pushy, friendly, and just overall well rounded guy actually help you. More
by emma
Employees Worked With
April 24, 2024
Was lied to from the minute I entered dealership. Pushy sales team kept pushing for delivery the same day ignoring my repeated explanation of plans that day. Left a 500 dollar deposit to hold and sec Pushy sales team kept pushing for delivery the same day ignoring my repeated explanation of plans that day. Left a 500 dollar deposit to hold and secure vehicle. I was then given the story that it was out on a test drive (does not the deposit prevent that?) Something happened on the drive and vehicle was towed back in. I do not believe the story I was given, just more lies. None of this was told to me until texted sales. And now they say they are wholesaling vehicle. Avoid these people. They will claim I am an irate customer wanting to vent. Not even close. I have been involved in dealership protocol for over 40 years. Their practices are unacceptable. More
by Wbroessel
April 07, 2023
So I had to take away my 5 star do to the fact I purchased a pre owned vehicle that came with a 3 month 3,000 mile warranty. Experiencing transmission issues and immediately took the vehicle back tw purchased a pre owned vehicle that came with a 3 month 3,000 mile warranty. Experiencing transmission issues and immediately took the vehicle back twice and was told they couldn’t find anything wrong with my truck. Sent it to a GM dealer myself to confirm it has a transmission problem and it was found immediately. Called Buchanan Kia to let them know what the dealer said oh and by the way they suggested it go to the dealer!! The old guy in service said oh well it’s out of warranty. You only had a 1 month 1,000 mile warranty which was a huge lie I wouldn’t have entertained this deal but I did because my sales person stated 3 month 3,000 miles I put 2500 miles on the truck at that time and they won’t honor the repair. None of my paper work says 1 month or 1000 miles nor does it say 3 month 3,000 miles. So if you buy ANYTHING from this dealership make sure you get EVERYTHING IN WRITING because it’s convenient for them to alter warranties as they see fit. I’ve purchased 2 vehicles from Adams Chevrolet and was a loyal customer but I didn’t feel up to that drive so I came to Buchanan I bet you better believe I wished I carried my xxx up to Adams after this situation. Probably should have walked to ADAMS smh. Just be careful with these people and no your experience may not be the same as mine but if you buy GET THE xxxx IN WRITING More
by Jlm
Employees Worked With
Jim Sands, Bill Benfer
September 02, 2022
Chris and Kenny did a excellent job with the car buying experience. Chris went through all the details of each type of warranty I was getting. Kenny was quick with getting the loan approved. By far the experience. Chris went through all the details of each type of warranty I was getting. Kenny was quick with getting the loan approved. By far the fastest I have been in and out of a dealership. They were personable and welcoming. If you are ever looking for a car I would highly recommend Buchanan Kia in Westmimster, MD. More
by Keefer1981
Employees Worked With
Chris Gencel
