Ken Higgs
Ken Higgs at Buchanan Kia

Ken Higgs

Sales Manager

Buchanan Kia

119 Railroad Ave
Westminster, MD 21157

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4 Reviews
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4 Reviews

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4 Reviews of Ken Higgs

May 18, 2025

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Employee Rating

Bought a used suv from this dealer and was told by bernadette that it came with both sets of keys.After i payed for it now she doest have the extra set of keys.suv brakes down next day and i called an More

by beemill1
Recommend Dealer
No
Jun 04, 2026

Buchanan Kia responded

We take customer concerns seriously, but we disagree with several statements in this review. Regarding the additional key, our records do not indicate that a second key was included in the sale. We understand this may be frustrating, but we strive to accurately represent what is provided with every vehicle. When the vehicle experienced issues, we arranged to have it brought to our service department and kept it until the necessary work was completed. Throughout that process, multiple members of our team worked to address the concerns that were reported. As for the title paperwork, DMV processing can involve multiple steps and requirements. We worked to provide the documentation needed and would have welcomed the opportunity to review the notice with you to help resolve any outstanding issues. We regret that your experience did not meet your expectations. However, we believe this review does not fully reflect the efforts our staff made to assist you. If you would like to discuss any unresolved concerns, please contact management directly.

September 07, 2024

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Employee Rating

Bought a used Kia minivan. The process was quick, the salesman, Rick was honest and down to earth. The van was in great condition. Drove it 100 miles so far and love it. Ken th More

by brian.m.sheehan29
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rick Rogers

Sep 13, 2024

Buchanan Kia responded

Brian, thank you for your 5 star review! We appreciate your business and look forward to helping you in the future!

August 25, 2024

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Employee Rating

Bernadette did a fantastic job with my sale I will keep coming back thanks for everything More

by Hawsejoshua
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 26, 2024

Buchanan Kia responded

Josh, thank you for your continued loyalty to the dealership. Enjoy the new Kia

August 20, 2024

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Employee Rating

Bernedette is amazing and I’ll def be back :) she has a way with customers that is so inviting More

by raqueltreuting
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bernadette Passarello

Aug 20, 2024

Buchanan Kia responded

Thank you for your 5 star review of Bernadette! We can't wait to have you back!

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