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Buchanan Kia
Westminster, MD
437 Reviews
Buchanan KIA is a family owned and operated dealership, and our new location here in Westminster has been proud to sell the KIA product since 1999. We invite anyone to stop in and see our truly one of a kind showroom, and the nationally ranked and acclaimed Service/Sales Departments for Customer Satisfaction!! Come see why "Buchanan Is Better"!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 437 reviews
May 18, 2025
Bought a used suv from this dealer and was told by bernadette that it came with both sets of keys.After i payed for it now she doest have the extra set of keys.suv brakes down next day and i called an bernadette that it came with both sets of keys.After i payed for it now she doest have the extra set of keys.suv brakes down next day and i called and talk to ken and he said someone from service would call me right back. Six hours later no call. So i went there in person and it seems there is a lot of finger pointing going on.So i talked to Damian from service about it . told him rear brakes were making noise and it would not start ,so they tow it in and had it for about two weeks . Now i get a letter from dmv stating that they could not give me my title for reasons that the dealer did not send all documents.So i go there again and showed tom the letter i got from dmv and told him the rear brakes are still making noise and it seems he didnt want to hear it. So i will not do business hear again. More
by beemill1
January 28, 2025
Buchanan Kia and Rick Rogers provided the best car buying experience I have ever had. Rick's knowledge, honesty and professional attitude can't be found anywhere else. Rick is by far the easiest and most kno experience I have ever had. Rick's knowledge, honesty and professional attitude can't be found anywhere else. Rick is by far the easiest and most knowledgeable person to work with. I felt he had my best interests in mind. More
by glm112
January 06, 2025
Everything was smooth and simple. Nathan was a huge help by being very informative on top of helping me find a car that fits my needs. Great customer service! Nathan was a huge help by being very informative on top of helping me find a car that fits my needs. Great customer service! More
by tydesk03
Employees Worked With
January 06, 2025
Nathan was very personable with me and my family. Was able to answer any questions we had and explained things very well. Very happy with our time there and it felt very warm and friendly there! Was able to answer any questions we had and explained things very well. Very happy with our time there and it felt very warm and friendly there! More
by Ggreiner17
Employees Worked With
January 05, 2025
Nathan Grocki is knowledgeable and helped me find the perfect car that fits my needs. He made the process the most smooth car buying process I’ve ever had. I took my car in for my first oil change and th perfect car that fits my needs. He made the process the most smooth car buying process I’ve ever had. I took my car in for my first oil change and the service department was wonderful as well. I couldn’t recommend this dealership, or Nathan, anymore for anyone looking for a new or used car. More
by lexiekucharski
Employees Worked With
November 11, 2024
I couldn’t have asked for a better experience than working with Rick and team. Relaxed , professional and caring. They were forefront and honest from start to finish . Highly recommend ! working with Rick and team. Relaxed , professional and caring. They were forefront and honest from start to finish . Highly recommend ! More
by Staczepp
Employees Worked With
November 01, 2024
Best experience buying a car or even at a dealership! Quick & easy as well. Team is very friendly & know how to accommodate you while the waiting process. Quick & easy as well. Team is very friendly & know how to accommodate you while the waiting process. More
by SG
Employees Worked With
October 21, 2024
I have purchased 3 vehicles since 2016 getting over 200 thousand miles on each vehicle. Rick was my agent, honest and professional. The title man Justin was just so nice. I love the gr8 customer service I thousand miles on each vehicle. Rick was my agent, honest and professional. The title man Justin was just so nice. I love the gr8 customer service I get from Buchanan Kia. More
by TrixieTePo
October 03, 2024
I can not trust Buchanan Kia to service the new Kia i bought from them.I bought a 2021 Seltos form them and decided to let them do the oil changes and tire rotation.On 08-2023 they did an oil change and bought from them.I bought a 2021 Seltos form them and decided to let them do the oil changes and tire rotation.On 08-2023 they did an oil change and tire rotation.They did not rotate the tires,how do i know,I put a different color valve stem cap on the passenger front wheel and it was not moved to the back. I just let it go,did not say anything,just payed the bill. On 11-2023 it was time for another oil change and rotation.After 30 minutes they said it was done. I said that was fast did you rotate the tires too.He said yes,I said let me check,he said ut-oh,I looked and the tire was not moved.......how do i know they changed the oil,he said you wanna see the drain pan,I said thats crazy, let me see the video,he said there are no cameras in the service bay, LIES after LIES..........I am finding another shop, I am done with Buchanan More
by probert580
Employees Worked With
jim
September 07, 2024
Bought a used Kia minivan. The process was quick, the salesman, Rick was honest and down to earth. The van was in great condition. Drove it 100 miles so far and love it. Ken th The process was quick, the salesman, Rick was honest and down to earth. The van was in great condition. Drove it 100 miles so far and love it. Ken the finance manager was great to work with also. You can tell the folks there genuinely care about the customers. When we are ready to purchase our next car we will be back! More
by brian.m.sheehan29
