Buchanan Auto Park

I recently was looking at a used Caddy and was very excited to be getting out of my old gas hog of a SUV. I had been in and talked on the phone with Mike about the vehicle at least a half dozen times. excited to be getting out of my old gas hog of a SUV. I had been in and talked on the phone with Mike about the vehicle at least a half dozen times. Mike and myself had a appointment at 5:00 pm when i got off of work to finalize the deal. When I drove past on my way home to change after work at 3:30 the car was in the parking lot. When I got home, i called up my insurance agent and had them change over my insurance to the new vehicle and asked that they send it to buchanans fax line to be sure i could show proof of insurance. When i arrived at buchannan for my 5:00 meeting, the car was gone and Mike apparently had a family emergency. I certainly dont wish any harm upon anyones family but i find it just to convenient thats how it worked out. And this is all while my new insurance card is in their fax machine. Well needless to say i was not pleased, and when i tried to reach the GM in charge of sales, i was put through to his voice mail and did not get a response. I would think at least a phone call prior to the sale of the vehicle, or even a call to say " hey, just wanted to let you know that we sold the car". I did not put down any money but was never asked to either. I am also in sales and there is something called "the right to first refusal" if you are already in negotiations with someone. Call and cancel for all i care, but dont waste my time. More

I BOUGHT A USED 2005 STRATUS IN JULY OF 2011 WITH THE HELP OF A COMMUNITY RIDE SERVICE WHICH HELPS LOW INCOME PEOPLE WITH JOBS GET TO WORK AFTER LOSING THEIR TRANSPORTATION AND THEN TO PURCHASE A VEHICLE HELP OF A COMMUNITY RIDE SERVICE WHICH HELPS LOW INCOME PEOPLE WITH JOBS GET TO WORK AFTER LOSING THEIR TRANSPORTATION AND THEN TO PURCHASE A VEHICLE. I INVESTIGATED BAP ON LINE AS I HAD NO TRANSPORTATION TO GET TO STORE AND EVEN WITH MY PROBLEM CREDIT GOT GOOD FEEDBACK. I INVESTED $500 (VERY HARD EARNED DOLLARS) AND THE AGENCY $1500 TO PURCHASE THIS VEHICLE.AFTER 2 WEEKS I NOTICED AN ODD NOISE AND MENTIONED IT AT A VISIT TO INSTALL A MANDATORY LOJACK DEVICE AND WAS TOLD THEY FOUND NOTHING, LEFT A MESSAGE FOR SALESMAN THAT I WAS STILL CONCERNED, BUT NEVER GOT A REPLY. AFTER 6 MONTHS THE NOISE BECAME LOUDER AND A FREIND WHO IS ALSO A MECHANIC SAID IT WAS WHEEL BEARINGS AND SINCE I HAD A EXTENDED WARRANTY I SHOULD TAKE IT IN AND HAVE IT CHECKED AGAIN. I ALSO FELT A FUNNY FEELING WHEN IT SHIFTED GEARS (LIKE TRANSMISSION SLIPPING). THE REPAIR DIVISION CHECKED IT SAID YES IT WAS WHEEL BEARINGS AND BALL JOINTS AND THAT THEY WOULD ORDER PARTS AND FIX, AS WELL AS A PROBLEM WITH THE DOOR LOCK. I WAS NEVER GIVEN A WRITTEN REPAIR ITEMIZATION ONLY TOLD IT WAS UNDER WARRANTY AND I JUST NEEDED TO PAY MY DEDUCTIBLE. WHEN I PICKED UP I STILL WAS GIVEN NO ITEMIZATION OF REPAIRS DONE,BUT I SAW A REPAIR WORKSHEET SAYING BALL JOINTS WERE NOT COVERED IN WARRANTY AND TRANSMISSION NEEDED WORK. I CONTACTED THE USED CAR SALESMAN AND GM AS WELL AS THE HEAD OF SERVICE ABOUT GETTING SOME SATISFACTION CONCERNING A CAR I HAVE ONLY HAD 7 MONTHS WHICH IS NOW FALLING APART, AND ONLY A FEW REPAIRS BEING DONE, AND NO ONE TELLING ME ABOUT WHAT WAS REALLY DIAGNOISED, NO ANSWER EXCEPT SALESMAN DID TRY TO GET ME IN A NEW CAR BUT I WAS TURNED DOWN. NOW 3 WEEKS LATER IT IS SOUNDING REALLY BAD AGAIN(I AM GUESSING THIS IS CAUSE OF BAD BALL JOINTS) AND TRANSMISSION IS DEFINITELY SLIPPING . More

Becky made our vehicle purchase a wonderful experience! Her spontaneous knowledge on the product was amazing! She never hesitated to answer any of our questions, nor did she have to seek answers from somew Her spontaneous knowledge on the product was amazing! She never hesitated to answer any of our questions, nor did she have to seek answers from somewhere else. She followed through and delivered just as she promised. We will send anyone to her with high recommendations! We look forward to working with her again in the future. Our overall experience with Buchanan was excellent. I would be lying if I said the price was great because we all want it to be lower :-) Thanks Becky!! Gabe & Sheila More

Max and I met 2 years ago when I first moved to the area. However, I couldn't complete a sale with him at the time, I frequently stopped in to chat with him and browse his inventory. Finally, with the rele However, I couldn't complete a sale with him at the time, I frequently stopped in to chat with him and browse his inventory. Finally, with the release of the 2012 Power Wagon, I fell in love with the truck and had to have it. Max knows Im the type of girl that doesn't take any crap, I know what I want and I know how to get it. He was very professional with me and my family during the sales process, and was also very honest! He got me a very reasonable amount for my trade and did everything he could to ensure all discounts and incentives were applied to my sales cost. Thank you Max! It's been an absolute pleasure finally doing business with you! I love my new Power Wagon! More

well I understand our credit was not very good ,but the car was new they put 600 miles on it .toyota gave free oil changes and tire rotation car was new they put 600 miles on it .toyota gave free oil changes and tire rotation More

As for customer service the two sales associates we dealt through were friendly and helpful. However, we actually had to deal through three different associates through out several visits which became confu through were friendly and helpful. However, we actually had to deal through three different associates through out several visits which became confusing for the sales team. Additionally, the manager sent a new employee out without answering the question he had, he fed him to the fire in front of us. I can only give a '3' for service/work/friendliness because of the manager. As for overall experience I rate it as Bad. The vehicle I drove and liked was sold before I got there and I was never notified. I was expected to sign an agreement for a vehicle that was only mentioned between me and the sales woman. SERIOUSLY? As for price I HAVE to rate it as Very Bad. When we arrived to look at the numbers the manager came up with (given we knew our one vehicle had a few thousand negative equity) we were expected to pay over $31,000 for a vehicle with a sticker price of less then $24,000! And that was supposed to include cash back and incentives. RIDICULOUS! We were looking to buy two vehicles at the same time. Needless to say we didn't even bother looking at the numbers for the second vehicle. More

My wife and i purchased a van here last year and again we got great service from max and chuck on a 2011 jeep patriot which was my dream unit i wanted one i liked the looks ride and everything about a patrio got great service from max and chuck on a 2011 jeep patriot which was my dream unit i wanted one i liked the looks ride and everything about a patriot anyways we got a good deal which is in our budget chuck and max are so cool this dealership makes us feel like they are family!we may not buy anymore cars for awhile but when we do its buchanan for sure. More

After driving a 2002 Ford Focus for the last 9 years and with the odometer getting ready to eclipse 120,000 miles I decided it was time for a new vehicle. After hearing many great things about Buchanan Aut with the odometer getting ready to eclipse 120,000 miles I decided it was time for a new vehicle. After hearing many great things about Buchanan Auto Park and with my brother's referral I gave them a shot. I was immediately impressed with the professionalism and knowledge of my salesman, Max Million. He made the transition from my Ford Focus into a 2011 Jeep Patriot 4x4 seamless. The customer service didn't end there. General Sales Manager, Chuck Bumbaugh, worked the phones with another bank after I had already signed my paperwork and got me an even better deal on the vehicle and all it took was a couple extra signatures on my part. The courtesy and customer satisfaction that I experienced @ Buchanan Auto Park is head and shoulders above any other dealership I've dealt with. They have my business from here on out. More

In the beginning the folks were very friendly. They became less friendly in the price negotiation process. Granted, I may have been trying too hard to get them to understand a few points I was trying became less friendly in the price negotiation process. Granted, I may have been trying too hard to get them to understand a few points I was trying to make. The negotiations may have taken longer than they wanted. And, they became inflexible when unable to travel down the day they wanted me to close the deal because I was away on vacation. When I came back from vacation and contacted them to close deal, they said the price was now $3K higher. I then told them about a competitor's advertised deal (60 miles further) on exact vehicle (except for one option difference). Then manager emailed to get together on price. I tried multiple times to contact them to set up day/time to get together (in response to his email), but they wouldn't respond. I suspect they didn't want to entertain the competitively advertised price from another dealer. They seemed to start ignoring me when I inquired about the Lowest Guaranteed Price they advertise. I suspect their motto should really be: We guarantee the lowest price, but instead of the $1,000. if we can't meet the price, we will just ignore you. At least if they would've responded with not wanting to do business with me at that price, along with a valid reason, I could understand that. I can't understand why none of them would respond to me. After a couple days of their ignoring me (after saying about getting together on getting close to the other deal), the other vehicle was sold. So, I figured is that is the way Chevrolet treats customers, I not only would not deal with this dealership, but avoid Chevrolet all together. I've had much better experiences with other manufacturers. More

Darrell was able to finance a vehicle at a much better rate than expected, exceeding expectations. Previously rate was 18% but after multiple attempts and 2 weeks of continued trying found me the new veh rate than expected, exceeding expectations. Previously rate was 18% but after multiple attempts and 2 weeks of continued trying found me the new vehicle of my choice at 1.9%/ More