
Bryan Subaru
Metairie , LA
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2,433 Reviews of Bryan Subaru
Fast, Easy, Pleasant People, Quality work I had an appointment for scheduled service. I was met in the "driveway" immediately and inside at the check in desk as well. The seating was comfort I had an appointment for scheduled service. I was met in the "driveway" immediately and inside at the check in desk as well. The seating was comfortable and water, coffee, restrooms available. The restrooms were clean. My wait was short and the staff was wonderful. More
Scheduled Maintenance and other items They took the vehicle in even though we were late for our appointment. The center was in contract with us as to when the vehicle would be ready. Was They took the vehicle in even though we were late for our appointment. The center was in contract with us as to when the vehicle would be ready. Was able to change the amount owed when I brought in a coupon for the oil change. More
Always helpful and efficient I arrived on time for my appointment and Trey was ready I asked that he have technician test drive to identify a sound that had changed. They foun I arrived on time for my appointment and Trey was ready I asked that he have technician test drive to identify a sound that had changed. They found it and fixed it. Short wait, attentive service, dependable ! More
Great Customer Service Didn't wait long for my oil change and tire rotation. The 2 gentlemen that helped me were so kind and friendly. I live in Gonzales and I purchased my Didn't wait long for my oil change and tire rotation. The 2 gentlemen that helped me were so kind and friendly. I live in Gonzales and I purchased my car and get it serviced in New Orleans because they are so easy to work with. They even washed my car. More
Nice, knowledgeable staff I was very happy with the service I received. The mechanic, John, figured out the weird thing that was causing my low air pressure warning light, even I was very happy with the service I received. The mechanic, John, figured out the weird thing that was causing my low air pressure warning light, even though I didn’t have low air pressure. Remy was very attentive and pleasant. Waiting area was comfortable and there was a nice selection of beverages and snacks. More
No appointment I had a flat in the sidewall of my tire. Not only did I not have an appointment, but the dealship had an exact match and was able to get my running I had a flat in the sidewall of my tire. Not only did I not have an appointment, but the dealship had an exact match and was able to get my running in all four wheels in less than 30 minutes. More
Salesman Greg Bourgeois can be trusted. After making an offer and leaving a $500 deposit. Salesman told me no one was there to approve the deal so he would call me tomorrow. After 2 days of After making an offer and leaving a $500 deposit. Salesman told me no one was there to approve the deal so he would call me tomorrow. After 2 days of back and forth on price and a added trailer hitch Greg Bourgeois told me we had a deal. Later the same day Greg called back to say sorry but the dealership raised the price so he is backing out. Finally the owner made the deal. Greg called back to tell me the car would be ready when arrived at 4:00pm the next day. Clean, with trailer hitch installed and full of gas. When I arrived the car was clean. Also low on fuel. Said “sorry wish I could fill it”. Also no trailer hitch. Greg said “We don’t have one in stock. I had to order you one. I’ll call you when it comes in”. I later checked with the parts department. They had 3 in stock. Now I have to cancel an out of town trip I needed the trailer hitch for. They are booked when I can come in to have it installed. Greg also told me he would get me some touch up paint for the rock chips. So far this hasn’t happened either. The car is great. Everything else about this experience has me thinking I just made a very expensive mistake. More
Trey, Remy, Rex, Charlotte Trey and Remy are always so friendly and detail oriented. And we love and trust Rex and always recommend him. Also, Charlotte is delightful and poli Trey and Remy are always so friendly and detail oriented. And we love and trust Rex and always recommend him. Also, Charlotte is delightful and polite. More
Recall Repairs I've been putting off a couple important recalls for a while and finally made the commitment to have them fixed. The staff at Bryan always communicat I've been putting off a couple important recalls for a while and finally made the commitment to have them fixed. The staff at Bryan always communicates well, telling me this would take longer than I expected, and explaining why it would take that long, so that I wouldn't be waiting. They followed up several times with recommendations and updates on progress. Always friendly and thorough, I'm never disappointed. More
Great job! Excellent job on detailing our Subaru. Can always count on them for doing a great job! Been going to them for years now! Highly recommend. Excellent job on detailing our Subaru. Can always count on them for doing a great job! Been going to them for years now! Highly recommend. More