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Bryan College Station Toyota - Service Center

Bryan, TX

4.7
490 Reviews

490 Reviews of Bryan College Station Toyota - Service Center

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February 18, 2025

Very helpful and communicated properly. Will come back for future maintenance. Thank you Toyota Team! More

by vonmahapatra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Bryan College Station Toyota responded

Thank you for your kind words! We’re glad to hear you had a positive experience with our team. We look forward to serving you again for your future maintenance needs. Thanks for choosing us! Customer Relations Manager customerservice@purdygroupusa.com

February 18, 2025

We have been a part of your dealership since 2009. Purchase 3 vehicles and had many friends purchase from there as well. Ron Broesche has always treated us great since he joined the Toyota team. Than More

by JEFF@AGGIELANDCONSTRUCTION.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Broesche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Bryan College Station Toyota responded

Thank you, Jeff, for your continued trust in us since 2009! We're grateful for your loyalty and appreciate you recommending us to your friends. Ron is truly an asset to our team, and we're glad he's been able to provide you with great service over the years. We look forward to many more years of serving you! Customer Relations Manager customerservice@purdygroupusa.com

February 18, 2025

Based on what I said in my ticket, he called me, and we could fix the problem over the phone. He wasn't just smart, he didn't make me feel like I was stupid or wasting his time. He's not just a great ser More

by Page208dellwood
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Karli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Bryan College Station Toyota responded

Thank you for sharing your experience! We're so glad to hear that the issue was resolved quickly and that our team member made you feel valued and respected. We’re proud to have such dedicated representatives who not only provide great service but also represent our dealership so well. Your feedback means a lot to us! Customer Relations Manager customerservice@purdygroupusa.com

February 17, 2025

I was charged twice for services not discussed with me . Ask the first time to be called before service takes place. More

by mjohnson1306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Bryan College Station Toyota responded

We apologize for the confusion and for any inconvenience caused. If you will, please contact us directly so we can resolve this matter promptly. Customer Relations Manager customerservice@purdygroupusa.com

February 15, 2025

I was very happy with my quick and easy service. Customer service was great 10/10 More

by Elijah Salarzon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Bryan College Station Toyota responded

We're delighted to hear about your quick and easy service experience! Thank you for choosing us! Customer Relations Manager customerservice@purdygroupusa.com

February 14, 2025

I always find the service at Bryan College Station Toyota to be excellent. They were able to take my truck in quickly in an emergency situation and, because they have a rental office on sight, I was able to More

by NIKKI.MACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Broesche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Bryan College Station Toyota responded

We appreciate your positive feedback and are glad we could assist you promptly! Thank you for choosing us! Customer Relations Manager customerservice@purdygroupusa.com

February 14, 2025

Amount on Coupon somewhat misleading for oil change. And of course there’s always “more” that “needs” to be done. More

by shirleybperry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Bryan College Station Toyota responded

Thank you for your feedback. We apologize if the coupon amount was unclear. We aim to provide transparent and honest communication about all services, and we will review our process to ensure this is clearer moving forward. Please feel free to reach out if you have any concerns or questions regarding your service. Customer Relations Manager customerservice@purdygroupusa.com

February 13, 2025

Quick and satisfactory service. Provided information about future service. Notified when vehicle service was completed. More

by Kparrish4031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Bryan College Station Toyota responded

Thank you for your feedback! We're glad to hear that you had a quick and satisfactory experience with us. We always aim to keep you informed and provide excellent service. We appreciate your trust and look forward to serving you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

February 13, 2025

Excellent service. From the easiness of making the appointment to the actual appointment. Timely, friendly and very efficient More

by Jean West
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Bryan College Station Toyota responded

Thank you for your kind words! We're so glad to hear that your experience was smooth, efficient, and friendly from start to finish. We appreciate your feedback and look forward to assisting you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

February 13, 2025

I arrived before the appointment time and Bobby started on my job immediately. He went over the things that I wanted to do and pointed out some items that I had forgotten. He also took care of a recall r More

by COONJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Bryan College Station Toyota responded

Thank you for your feedback! We're glad to hear that Bobby was able to get started on your service right away and ensured everything was taken care of efficiently. It's great that all your needs were addressed and completed on time. We appreciate your trust and look forward to serving you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

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