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Bryan College Station Toyota - Service Center

Bryan, TX

4.7
358 Reviews

358 Reviews of Bryan College Station Toyota - Service Center

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December 07, 2024

Very nice staff. Always attentive, I will definitely use be using their services again. Thank you BCS Toyota. More

by u12mailus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Bryan College Station Toyota responded

We appreciate your kind words and are thrilled to hear about your positive experience with our staff! Thank you for choosing us! Customer Relations Manager customerservice@purdygroupusa.com

December 05, 2024

Russ is always great to ensure the service is completed in a timely manner. The team who did the air bag recall left behind scuffs on the back door lift and lots of debri from the replacement. Nothing th More

by JANA.MACHEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Karli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Bryan College Station Toyota responded

Thank you for your feedback! We're so glad to hear that Russ consistently provides excellent service and ensures your maintenance is completed in a timely manner. We also appreciate you bringing up the issue of the scuffs and debris left behind after the airbag recall. This is certainly not the level of care we strive for, and we will address this with the team to ensure a cleaner, more thorough process in the future. If you ever need anything else, pleaswe're't hesitate to reach out! Customer Relations Manager customerservice@purdygroupusa.com

December 05, 2024

Tanner is amazing! He always goes above and beyond to help his customers! He makes a big difference at Bryan College Station Toyota! More

by LOYACM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Bryan College Station Toyota responded

We are thrilled to hear that Tanner always goes above and beyond for you! We appreciate your recommendation and are always here to help! Customer Relations Manager customerservice@purdygroupusa.com

December 04, 2024

Bobby may be the best service provider I worked with in 65 years of driving. Professional, yet friendly. Gives both short term needs and long term advice concerning my vehicles. Six stars if it was an opt More

by JOHN.HINCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Bryan College Station Toyota responded

We're thrilled to hear about your exceptional experience with Bobby! Thank you for sharing your feedback! Customer Relations Manager customerservice@purdygroupusa.com

December 03, 2024

Tony Rogers was very courteous and friendly, as usual. He explained everything. I always enjoy working with him. More

by sam.stitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Bryan College Station Toyota responded

We're thrilled to hear that Tony provided you with excellent service. Thank you for sharing your experience with us! Customer Relations Manager customerservice@purdygroupusa.com

December 02, 2024

Birdwell is top notch. His reports and estimates are dependable and the estimated costs are accurate. I depend on him for our family repair and maintence needs! More

by frankopitz555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Bryan College Station Toyota responded

Thank you for your review! We appreciate your feedback on Birdwell's excellent service! Customer Relations Manager customerservice@purdygroupusa.com

December 02, 2024

Professional, friendly and kind service. Kept me updated on my service that was being provided. More

by RAZBERRYPONI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Hausenfluck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Bryan College Station Toyota responded

Thanks for sharing your experience with us! We're glad to hear you received professional, friendly, and kind service. Your feedback is incredibly valuable to us! Customer Relations Manager customerservice@purdygroupusa.com

December 01, 2024

Had an appointment- was not kept / 2. 5 hrs to do routine maintenance. Thisnisnwhy we didn't buy out car here. More

by No ya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Broesche
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Bryan College Station Toyota responded

We are sorry to hear about your negative experience with us. We strive to provide timely and efficient service to all of our customers, and we are disappointed to hear that we fell short in your case. We hope to have the opportunity to provide you with a better experience in the future. Customer Relations Manager customerservice@purdygroupusa.com

December 01, 2024

Justin and his team work hard to bring great results to his customers, thank you More

by JACOBTURNER303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Bryan College Station Toyota responded

Thank you for your kind words! We appreciate your feedback and are thrilled to hear about your positive experience with Justin and our team! Customer Relations Manager customerservice@purdygroupusa.com

December 01, 2024

Service department was great. Nice being able to make a Saturday appointment. I was in and out with no problems. More

by KENNYSCHOLZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Broesche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Bryan College Station Toyota responded

Your positive experience with our service department is greatly appreciated! Thank you for choosing us! Customer Relations Manager customerservice@purdygroupusa.com

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