Browning Mazda

After other dealers failed twice to properly diagnose and resolve an intermittent -- and thus admittedly hard-to-diagnose -- issue, the Browning team immediately found the far-from-obvious cause of the probl resolve an intermittent -- and thus admittedly hard-to-diagnose -- issue, the Browning team immediately found the far-from-obvious cause of the problem and fixed it, quickly and at a reasonable cost. They had always taken excellent care of my wife's Mazda 3 when we lived in the area; it was worth going out of my way to bring my car to them in this case. You cannot get better care for your Mazda than from the Browning Cerritos team. More

Just wanted to take a minute and say thank you to Zee Akil for her exceptional Customer Service yesterday when I dropped off my 2021 CX-5 for its routine service (Oil and filter change, tire rotation, an Akil for her exceptional Customer Service yesterday when I dropped off my 2021 CX-5 for its routine service (Oil and filter change, tire rotation, and brake check, etc.). She was knowledgeable, courteous and made the challenge of getting my car serviced, easy and painless. Thank you...! Also, I explained to her that my Lease was coming to its end this month, and I was considering a CX-50. She asked if I had driven one yet...I said "No"...and she immediately offered a CX-50 Loaner Vehicle allowing me to get acquainted with the car. I thoroughly love it...and my next car from Browning Mazda (# 4) will definitely be the CX-50...! So thank you again...for your thoughtfulness and exceptional Customer Service...! More

A big thank you to Andres and other staff members for giving me a pleasant experience with buying my first Mazda! I bought the CX-5 and love it. giving me a pleasant experience with buying my first Mazda! I bought the CX-5 and love it. More

I went there with expectations of settling for what I could get but after education and playing catch football, they were so welcoming and honest and nice. Love this experience so much plus they got me w could get but after education and playing catch football, they were so welcoming and honest and nice. Love this experience so much plus they got me what I wanted. Shop here simply because they care More

Horrible bait and switch tactics. If you work with Jaime or Hussein in finance and they don't like what you ask about the numbers being changed, they'll start throwing papers and yell If you work with Jaime or Hussein in finance and they don't like what you ask about the numbers being changed, they'll start throwing papers and yell at you and tell you that you can leave. Garbage dealership More

Took my 2017. 5 mazda 6 Grand Touring to get service for faulty GPS told the whole part was on back order. I said wow this been on back order since 2020 here it is 5 mazda 6 Grand Touring to get service for faulty GPS told the whole part was on back order. I said wow this been on back order since 2020 here it is 2023..he stood there looking stupid over herd another customer ask for the same thing told them it would be a 2hr job. Walked over and so oh guess I didn't have the right skin color for the service 🙄 😒. More

This was my 3rd visit for service. My first 2 visits were for 20k and 235k servicing, which includes oil change, tire rotation, brake check, and multi-point inspection. Both of these My first 2 visits were for 20k and 235k servicing, which includes oil change, tire rotation, brake check, and multi-point inspection. Both of these services were performed in 2022 and 2023. Both visits were great. They performed the work while I waited, and they had both services completed in the promised time. This last service was for a warranty repair, and they completed that service on-time as well. Compared to 2 other Mazda dealers that I have been to, I am extremely happy with Browning Mazda of Cerritos. They have done everything I have asked them to do in a timely manner, and at the pricing we agreed to before the service was performed. My Service Advisor Temo Hernandez was friendly, helpful, courteous, professional and awesome! The dealership and waiting areas are new, modern, clean and comfortable. These guys are doing everything right......I am duly impressed. I have been a car guy since a teen-ager, and have worked on cars all my life. I am also a Technician, so I know great engineering, great workmanship, and great service when I see it. Thank you Temo and Everyone at Browning Mazda of Cerritos! Keep up the good work, it shows! More

Browning Mazda is my go to. Exceptional customer service. Service on my vehicle is efficient. Exceptional customer service. Service on my vehicle is efficient. More

They claim they are # 1 in southern Cal. And they are .. # 1 CROOKS. Beware of hidden fees add to your contract. Try to add extra fees to my already agreed out-the-door price . Look very clo And they are .. # 1 CROOKS. Beware of hidden fees add to your contract. Try to add extra fees to my already agreed out-the-door price . Look very closely !!! ... Walk out if they try! More

Fraudulent, Dishonest, incompetent mechanic, The worst customer services. Do yourself a favor.Take your business elsewhere. We are a family of Mazda owners for many years. My car still new and one day customer services. Do yourself a favor.Take your business elsewhere. We are a family of Mazda owners for many years. My car still new and one day my car start to broke down in few years with no sign on the engine and the car died in the middle of the road the that's why I took the car here it still under warranty and it should be covered. After having my car there for a month turned out the guy name Temo said the warranty is denied because the stupidest reason ever because of the part was not listed. Even though I have proved of every time I had my oil changing records.So they won't honor my warranty just like that and also said it's not his business, he didn't care if I want to fight it's going to be between me and Mazda like seriously? this is how you talk to customer? That left me speechless. Unfortunately this location especially the guy name Temo DO NOT come anywhere near the level of professionalism. We saw right through their bait and switched technique and walked out before wasting anymore time.total disappointment. Complete waste of time and gas.DO NOT GO TO THIS LOCATION.DO NOT believe what they tell you. More