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Brown & Wood Inc.
Greenville, NC
178 Reviews
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178 Reviews of Brown & Wood Inc.
December 27, 2024
Very unethical sales tactics. I worked with Jerome on a Cadillac V Series Escalade and agreed on the price. When the vehicle arrives at the dealership, I get a text from Jerome I worked with Jerome on a Cadillac V Series Escalade and agreed on the price. When the vehicle arrives at the dealership, I get a text from Jerome that the owners decided to sell it for more money that we agreed on and sold it to another client. GREED. UNETHICAL. I worked with Jerome for weeks putting this deal together as the car was in transit. More
by magg007
Employees Worked With
Jeff Stein
December 23, 2024
Worst dealership I have ever dealt with. I have bought many cars and taken them back to dealership for all services to be done.. but this dealership will never touch my vehicle again. Oil ch I have bought many cars and taken them back to dealership for all services to be done.. but this dealership will never touch my vehicle again. Oil change took over 2 half hours and then when asked about it they acted as if i was wrong.. then when i left and go home i see why they took so long they were trying to hide the fact they scratched my car and was trying to fix it. did not even wash it due to the fact I am only guessing here they didn't want me to notice More
by rhonda
Employees Worked With
Jeff Stein
July 08, 2024
Be careful buying a car where if someone hits you. ...you can't get the parts to fix the car. Been waiting for a bumper for a 2024 Encore GX Avenir for over 60 days and now have no rental car and no ...you can't get the parts to fix the car. Been waiting for a bumper for a 2024 Encore GX Avenir for over 60 days and now have no rental car and no car that I an making payments on! More
by Aharrelle
Employees Worked With
Jeff Stein
June 30, 2024
Outstanding service. Fair deals. Everyone is very professional and courteous. We drove from Raleigh Durham to do business with this dealership (on two occasions and ov Fair deals. Everyone is very professional and courteous. We drove from Raleigh Durham to do business with this dealership (on two occasions and over three Mazda dealers in our area) because it is such a top notch business. We highly recommend them. More
by Beth N
Employees Worked With
Duane Byrum, Trenton Dawson, Calvin Freeman, and Stacey Barrett
May 13, 2024
Easy to get appointments. Staff courteous. Offering discounts for services now. Comfortable waiting area with water and snacks available. Staff courteous. Offering discounts for services now. Comfortable waiting area with water and snacks available. More
by elaineguthrie7
Employees Worked With
Jeff Stein
April 23, 2024
There is room for improvement in the service provided by the staff. There have been instances where some members of the team demonstrated a lack of concern for the customer. Additionally, there has been a c the staff. There have been instances where some members of the team demonstrated a lack of concern for the customer. Additionally, there has been a change in the service offerings, such as a new charge for tire rotation with an oil change, which was previously included. Moreover, during a recent visit where I brought my Cadillac in for one issue, it was returned with an additional problem that was not present initially. Furthermore, the exterior of the vehicle was not cleaned, nor was there an offer made to do so. Consequently, my vehicle was returned in a dirty condition. More
by Boss Lady
Employees Worked With
Timothy Mirra, Timothy Colmore
