Brown European Imports

Within a minute of walking into the door of the dealership, the presence there was amazing. Not only did they make sure i was satisfied, but it turned out more than just a regular purchase. I have dealership, the presence there was amazing. Not only did they make sure i was satisfied, but it turned out more than just a regular purchase. I have made new friends as well. The customer satisfaction was amazing, the quality of the choices, and of course the best unbeatable pricing. Keep up the great work and i will be sure to come back for more business. Great job guys More

Both Brice and Bill took care of my family, taking us out separately on test rides and not pressuring us. The information given matched what I I knew about the car with their reports. I felt that we were tre separately on test rides and not pressuring us. The information given matched what I I knew about the car with their reports. I felt that we were treated with respect during the whole process. When a check engine light came on at the past moment I was assured it would be taken care of and it cost them a fuel pump. I felt we were treated fairly. Both salesmen followed up after the sale and possession. More

Brice did a terrific job assisting me with the purchase of my SL55 AMG. He is very knowlegable about the MB line of vehicles and the dealership's service programs. He is very good at building relatiionsh of my SL55 AMG. He is very knowlegable about the MB line of vehicles and the dealership's service programs. He is very good at building relatiionships with his customers (I meet another customer who had just purchased an E550 from Brice, and they were equally pleased with the wonderful assistance Brice provided). He is a real gem and Brown Mercedes is lucky to have him on their team! More

Brice and the entire team made the purchase process an enjoyable one. We had trouble getting the car I wanted in a timely fashion, but I am very glad I waited and Brice was amazingly attentive during the enjoyable one. We had trouble getting the car I wanted in a timely fashion, but I am very glad I waited and Brice was amazingly attentive during the whole time. More

The experience was amazing. They were phenomenal and would recommend my friends to go there. Sales Rep was friendly and happy and willing to accommodate my needs. Finance rep was excellent, fast and p would recommend my friends to go there. Sales Rep was friendly and happy and willing to accommodate my needs. Finance rep was excellent, fast and precise! Love the dealership and the personality. Would come there everyday! More

We want to thank the Brown Mercedes Group of Charlottesville, VA for presenting such a knowledgeable and professional staff for our convenience. We felt welcomed from the time we entered the sho Charlottesville, VA for presenting such a knowledgeable and professional staff for our convenience. We felt welcomed from the time we entered the show room until we departed with our "new" certified used 2009 E-Class Benz! Since this was our first purchase of a luxury car, we asked lots of questions. They provided sound reliable answers without complaint. Jaimie Nicoliason, Mike Rudin, and Bill Steinmetz who took time from their busy schedules to ensure all of our questions were answered satisfactorily. Jaimie demonstrated the functions of the car and followed up with us to make sure we understood. Jaimie demonstrated a wealth of knowledge about the Mercedes- Benz product and did an outstanding job in showing us numerous vehicles before we made our final selection. Mike Rudin double checked that we understood the functions of the vehicle we had selected before he presented, and discussed financing options. We left feeling confident that we have finally found a car savvy group who were actually interested in customer satisfaction. Mercedes-Benz is fortunate to have such a dedicated group under its employ! The professional, no hassle atmosphere that we experienced ensures that we will return to purchase future vehicles and would highly recommend their services to our friends! Best regards, Marvin and Deborah Vaughan Troy, VA 22974 More

James was very courtious, respectful, knowledgable of the vehicles functions and very quick completing the transaction. I would highly recommend Brown Mercedes for your next purchase. vehicles functions and very quick completing the transaction. I would highly recommend Brown Mercedes for your next purchase. More

Bill was very helpful and pleasant to deal with when we purchased our car. He is extremely knowledgeable about the cars that he sells. He was also very helpful in taking care of loose ends after the sale purchased our car. He is extremely knowledgeable about the cars that he sells. He was also very helpful in taking care of loose ends after the sale, for example getting us another set of earphones when we found one set was missing. Kervin Ridgley, was also very helpful recently when we needed parts to attach a luggage carrier to our GL. In Bill's absence, he made sure we had the parts in time for our Christmas trip. More

Had a very positive experience purchasing our GL 350 SUV. The salesperson was great, new the car inside and out,timely in his dealings with us and introduced us to the service personnel and the general manag The salesperson was great, new the car inside and out,timely in his dealings with us and introduced us to the service personnel and the general manager. More

Everyone from our salesperson Jamie to the sales manager, Mike, were helpful and very very friendly. They are not the typical car salesmen who are sometimes abrasive and "pushy". After driving the 2012 E- Mike, were helpful and very very friendly. They are not the typical car salesmen who are sometimes abrasive and "pushy". After driving the 2012 E-class-4matic, the car itself did the selling. More