Brown European Imports

We have long enjoyed the great service department at We have long enjoyed the great service department at Brown's, where we have maintained three Mercedes over the years. Always thorough, professional We have long enjoyed the great service department at Brown's, where we have maintained three Mercedes over the years. Always thorough, professional and efficient, as well as excellent at communication. More recently we had the genuine pleasure of purchasing a new 450 GL From the sales organization, run by Mike Rudin. They were at each stage of the process extraordinarily knowledgeable, attentive and helpful. Dean Ostrowski handled every detail personally and left nothing without a follow up communication. It was, in truth, the best new car purchase process I have ever encountered. We cannot recommend this dealership more highly! More

Our experience with Dean as a salesman was exceptional. Although we did not buy a Mercedes at this time, Dean helped us in every way he could. Although we did not buy a Mercedes at this time, Dean helped us in every way he could. More

I was shopping for Mercedes E series, BMW 5 series, or Audi A6. I test drove each and settled on 5 series. I liked the E and appreciated Dean's efforts to explain to me the value and benefits of the Mer Audi A6. I test drove each and settled on 5 series. I liked the E and appreciated Dean's efforts to explain to me the value and benefits of the Mercedes. It was a close choice determined by price and warranty. More

I have owned many nice cars but NEVER recieved the customer service that I have recieved from BRown so far. dean and mike have been great! I was recieving other service to my mercedes and Dean on a sa customer service that I have recieved from BRown so far. dean and mike have been great! I was recieving other service to my mercedes and Dean on a saturday comes to where I am to provide service. Mike always makes sure there is a loaner for me when I come for servive because I am a ouot of town buyer and need to get back to work, just no hassles smooth great customer service......... More

Brought Mercedes SLK in for six month check. My salesman, Dean Ostrowski met me at the service door when I arrived. Made sure all service work was taken care of promptly. Very pleased with this Me salesman, Dean Ostrowski met me at the service door when I arrived. Made sure all service work was taken care of promptly. Very pleased with this Mercedes Benz dealership. Car was spotless after service was complete. All folks at dealership are most helpful & friendly. More

I contacted Mike and told him that my vehicle had stalled on me. He immediately got my vehicle in and diagnosed and fixed the problem the same day. Mike was very helpful in getting me back on the road so th on me. He immediately got my vehicle in and diagnosed and fixed the problem the same day. Mike was very helpful in getting me back on the road so that i could go visit relatives. Thanks for a job well done. More

The staff and pleasant, straightforward, and friendly. They quickly apprised me of the problem they found and were attentive to my time constraints. The waiting room was pleasant and quiet enough for me They quickly apprised me of the problem they found and were attentive to my time constraints. The waiting room was pleasant and quiet enough for me to get work done while I waited. My car was ready ahead of the time I was given. More

Mike Rudin is not just a salesman – he is smart, caring, helpful, sincere, polite – I could go on and on. His colleage, Dean, was also extremely helpful. Mike is the reason I always buys Mercedes -- helpful, sincere, polite – I could go on and on. His colleage, Dean, was also extremely helpful. Mike is the reason I always buys Mercedes -- at this dealership. And the service is terrific -- The Mercedes ad says "You'll love the service." Well, in this case, it's true. Everyone is doing everything right at this dealership. More

This dealership really goes the extra mile to accomindate their clients. With my last new purchase they programed my telephone while I waited so that I would not miss a business call..I even had a technitio their clients. With my last new purchase they programed my telephone while I waited so that I would not miss a business call..I even had a technition meet me at my home to help program the garage door opener function on the car! Just a real delight to work with a organization that understands the benefit of customer service and a premeium brand. More

I could not have asked for a better sales experience. Dean is friendly, personable, courteous, sincere, and just easy to work with. To help me get acquainted with my new purchase, he offered assistance b Dean is friendly, personable, courteous, sincere, and just easy to work with. To help me get acquainted with my new purchase, he offered assistance beyond the purchase day. I am well pleased with his sales assistance. We drove several vehicles to get the feel of size, engine, cabin accoutrements, etc. He was patient and knowledgable in his explanation of how everything worked on the vehicle I purchased. As he stepped me through some of the explanations, he actually did the setup per my responses. More