Brown Daub Chrysler Jeep Dodge Ram

Getting Better Service 7 OCT 2014 Update The Fiat dealership has a new Service Manager, Dennis Aquila. My 500C had an issue with the top, and I brought it in for repair. Ve 7 OCT 2014 Update The Fiat dealership has a new Service Manager, Dennis Aquila. My 500C had an issue with the top, and I brought it in for repair. Very good experience this time: good communication and quick service. These folks are actually building a separate Fiat building now, so it looks like they are becoming serious about customer service, instead of just a part of the (mediocre) Chrysler dealership. I am very happy with this past service. As a qualifier, I do not work in the automotive industry. I have in the past, and I have been repairing and (race) modifying cars for 40+ years. I have purchased two Fiats from this dealership. They were friendly enough at that time, but I had to endure the usual dog and pony show. Not sure why that takes so long to buy a car. I am not sure I will be back. One these new cars was delivered with very high tire pressure in all the tires. Not that big a deal, as I understand most cars are shipped that way, but still not right. My wife brought her car (17K miles and two years old) in for the annual state inspection. Before I bring a car in, I always do a little test myself: I checked all lights, wipers, fluids and tire pressures. The car was fine, but they recommended rotating the tires. Saves me the effort, so fine. I specifically mentioned this car has asymmetrical tire pressure, front to back. She told the service writer. He confirmed. So, I check the pressure this AM, and it was never changed. The tires were rotated (at least they did that) but never checked and corrected the tire pressure. Also, the fancy color document that showed they did check the tire pressure (they did not) and also checked the tread and pressure on the spare tire. Very impressive, but this car does not have a spare tire. So, I called and talked to the Service Manager. He was cordial, but did not accept any responsibility nor was empathic to this issue. From what I see on this website, this is not unusual. My recommendation is to buy a car here if they meet your cost needs, but I would not count on the service department. They obviously tag on work to make profit and the work is marginal at best. Not recommended. More

Disappointment My very first visit was in 2011. I traded in my 95 cavalier for a Kia Rio and after two trips taking 6 hours EACH time I finally got the car. A year l My very first visit was in 2011. I traded in my 95 cavalier for a Kia Rio and after two trips taking 6 hours EACH time I finally got the car. A year later I traded it back in for a 2012 Jeep Liberty and the wait time was cut down by an hour or so but still waited a long time. 3 months ago I traded that in and got a 2013 Dodge Avenger.. the process was decent and only took maybe 2 hours but two weeks later we discovered a plug in our tire and the dealership made it seem like my husband and I put it there, and that we were trying to get a new tire. Now two weeks ago I tried to put down my front passenger window and it doesn't work. They all have attitude problems and their very snippy besides Andrew and he left the company! Disappointed and never going back. More

These guys are morons, "reputation is everything" my d!xx. This is a perfect opportunity for me to bash at these idiots. I got brand new brakes installed from a local shop in Easton, who everything" my d!xx. This is a perfect opportunity for me to bash at these idiots. I got brand new brakes installed from a local shop in Easton, who ordered them from Rothrock because even they refused to deal with Brown Daub of Easton. So I went to Brown Daub for my free inspection because I bought the car from them, those clowns failed my car for brakes. WOW great way to make a quick $100. They brought out bad brake pads that were NOT even mine. And the parts department.. I know most management at Brown Daub is not there mentally but for parts they aren’t even there physically. I asked for a part and I think the guy went back to go jerk himself. Im not merely as mad as it seems but I can bash at these morons so I did. SERVICE? What service? I cannot wait for when they get my notification for this review and I get that lame GM call. Well this was fun and a fun read for you. More

After three visits to the service department concerning the same unresolved electrical issue. I attempted to communicate my displeasure with the service department, verbally and in writing, to the managem the same unresolved electrical issue. I attempted to communicate my displeasure with the service department, verbally and in writing, to the management at the dealership. I never received a response in any form whatsoever. I eventually went to an other dealership where my issue was resolved on the first visit. I have never returned to Brown Daub. It is my opinion that Brown Daub is to slick an operation for their own good and are really not concerned with customer service. More

I had a really bad experience with buying a new Jeep. I was to two other Jeep dealers (shopped them for price) and came to this dealer because it had the compass I wanted in stock. By the time I got there was to two other Jeep dealers (shopped them for price) and came to this dealer because it had the compass I wanted in stock. By the time I got there, it was sold (my loss for waiting). I got a "new" salesman named Rob after setting my appointment with Mark the internet director. After Rob told me he could locate a new one for me we looked at a few on the lot. Rob also showed me a used one, which because of the warranty on the new, I was not interested in. After talking numbers, I was a little confused. Here when we sat down, they were giving me a price on the used one, not the new one I wanted. At this point I was there for over two hours. Then Joey, another manager came over to "consult me" as he said. He talked to me about the used one yet again. He really tried to sell me this used one and said that I should appreciate the savings he's presenting to me. Savings or not, I wanted a new one and had the means to buy it. I thought this was going to be easy, my current car I am driving is going to my 17 year old nephew. I wanted a new compass at a good price! Now I was so frustrated I just wanted to leave, but they had my keys. At this point ANOTHER manager comes over named Steve, he gave me my keys as said he's not sure how this happened. I know what happened, this place has more managers than sales people! Rob was very nice, I do not know where the break down in communication happened but I do not think it was his fault. Now for the kicker, since leaving, I have had 7 phone calls in two days. At work, on my cell and numerous emails. Don't bother going here, I was referred by a friend to a dealer in Washington NJ, I went there and bought my new Jeep in less than 15 minutes, they didn't have it but had one there the next day. More

I bought a Certified Pre-Owned after really coming in to purchase a new Jeep. The Jeep I bought was 4 years old and really was like new. I had one minor issue (I thought) and the service department took c purchase a new Jeep. The Jeep I bought was 4 years old and really was like new. I had one minor issue (I thought) and the service department took care of me right away. The problem really wasn't a problem, it was an oversite with a gas cap (I didn't tighten it enough). The Jeep was clean and everyone was genuine and helpful. I really would refer family and friends, a lot of the sales people have been there for a long time which to me is important. Good selection of cars and Jeeps. Oh and the sales person showed me every option! That never happened before! More

This dealership has an awesome sales and service department. Each of the employees with whom I've dealt has been absolutely the best. Some service problems may be difficult to diagnose, but that i department. Each of the employees with whom I've dealt has been absolutely the best. Some service problems may be difficult to diagnose, but that is not the fault of the service tech. I'll be dealing with Brown Daub for years to come! More