Brooklyn Volkswagen - Service Center

Since I started working with Josue, I have always had good service for my car. I would advise everyone to work with him because he always told me exactly what I wanted to know about my car. Josue is very good service for my car. I would advise everyone to work with him because he always told me exactly what I wanted to know about my car. Josue is very patient, pleasant and courteous with all customers. Finally, I can say that every time I go to Brooklyn Volkswagen, he always solves the problems of my car: Mechanically and Financially. More

Poor customer service via landline but in person it was a different story. Thank you different story. Thank you More

The service was good. I was a little disappointed to how long it took to get my car back but the main thing is that they took care of the problem. I was a little disappointed to how long it took to get my car back but the main thing is that they took care of the problem. More

Poor customer service and food also was left in the trunk, went through my belongings trunk, went through my belongings More

I bought my “certified pre owned” vehicle from Brooklyn Volkswagen a little over a month going on two months ago…. And I’m starting to regret it first when purchasing the car I had an exact price that I wa Volkswagen a little over a month going on two months ago…. And I’m starting to regret it first when purchasing the car I had an exact price that I was supposed to purchase the vehicle for from true car and the dealership added an extra charge for a “lo Jack” anti theft system saying that all cars have it installed so there was no way around it come to find out when I got the car it wasn’t even installed so that was extra money that I shouldn’t have even spent but even after it was finally installed it stopped working properly after about a month. Now the weather has been getting hot and from the first time I noticed that the a.c wasn’t working properly I scheduled service on my vehicle brought it in to get checked they had me wait from 7:30 in the morning until about 2:00 in the afternoon made me miss hours from my day job after I was the first car in to tell me that they did not have a machine to check see if my air conditioner is ok so I would have to reschedule. I rescheduled service two weeks later come in and still the machine is either not there or not working so I have to reschedule again. I do not understand why schedule me an appointment if you don’t have what you need to do the job. The only reason why i keep bringing my car back to Brooklyn Volkswagen is because I bought it from there and I feel like I keep getting the run around and their making me run up miles on my car so whatever service I need won’t be covered under their warranty. I’m just going to take this as a lesson learned and try to get my vehicle serviced elsewhere since the dealer I bought it from can’t seem to help and just take a lost on the “lo Jack” anti theft system that I got swindled into buying and doesn’t even work properly More

Expensive. But at least it's done properly. And they close too early. But OK But at least it's done properly. And they close too early. But OK More

Excellent nice client tell clean place nice dealership love Michael love jose the mechanics are nice love Michael love jose the mechanics are nice More

They ha ave a comfortable waiting area and coffee. They are attentive and assist you thoroughly They are attentive and assist you thoroughly More

Professional and friendly service from the service manager to the entire staff. Excellent workshop and courtesy service at a fair price for repairs, parts and services. manager to the entire staff. Excellent workshop and courtesy service at a fair price for repairs, parts and services. More

I’ve been to the service center so many times and each time the job is done incompletely and takes at least half of the day for an incomplete work. Very unhappy and unsatisfied. time the job is done incompletely and takes at least half of the day for an incomplete work. Very unhappy and unsatisfied. More