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Brooklyn Volkswagen - Service Center

Brooklyn, NY

3.6
64 Reviews
Call Service Center (718) 377-3700

64 Reviews of Brooklyn Volkswagen - Service Center

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August 03, 2023

Unprofessional, inconsiderate, Nasty, and does not put customer first. They want to leave my car in the street with the key in the ignition. When I protest they get verbally abusive. I would not recommend More

by elaine12sc.sc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Neon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Kirton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mercy Castillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ozzy Maposa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Corona
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mamdoh Khalil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dewan Arefin, Ramon Calderon, Lou Gashi, Chloe Chery
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August 02, 2023

The people are nice and helpful they help you get into a vehicle with no problem More

by SHARONMOSS21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Aug 09, 2023 -

Brooklyn Volkswagen responded

SHARONMOSS21, Your positive review is a source of motivation for us to continue providing excellent service. Thank you!

August 01, 2023

I find the service is friendly yet professional. The waiting area is clean, sanitary, and comfortable. Most important, my issues are addressed and my car is always in great shape once I leave here! More

by GJONESRO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The guy at the desk
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Aug 09, 2023 -

Brooklyn Volkswagen responded

GJONESRO1, Thank you for taking the time to write a review! We're thrilled to hear that you enjoyed your experience with us.Please stay connected, and if you ever need anything, please contact us at 718-377-3700. - Brooklyn Volkswagen https://www.brooklynvolkswagenny.com/

August 01, 2023

AM NOT SATISFIED WITH THE SERVICE I GOT THERE AND NOT SURE THAT I WILL RETURN More

by SHERWINCARTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SERVICE DEPT
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Aug 01, 2023 -

Brooklyn Volkswagen responded

Sherwincarter, We're sorry to hear that your experience at our dealership wasn't a positive one, Customer. We take pride in our commitment to customer service, and we're disappointed that we didn't meet your expectations.

July 31, 2023

Excellent car care service and fast service. Accepted and applied coupons to lower my total cost. More

by CGRANT14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evelyn Corona
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2023 -

Brooklyn Volkswagen responded

CGRANT14, You just rocked our world! Wow, thank you for this ⭐️⭐️⭐️⭐️⭐️ 5-star review! Share this experience with your friends and family, and tell them to come to see us for amazing customer service! We appreciate you! - Brooklyn Volkswagen https://www.brooklynvolkswagenny.com/

July 23, 2023

This dealership is always clean and inviting. They even offer free coffee/snacks and tv. More

by SHANELLBURROWES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
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Jul 24, 2023 -

Brooklyn Volkswagen responded

SHANELLBURROWES, Thank you for your kind words! We're so happy you had a great service experience with us and appreciate your support.

July 20, 2023

We bought our car here and I always bring it back for service, even though I have to travel a distance. They always treat me (and my car) like special customers. More

by FREDELFRUHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Simone in the body shop; Josue (I'm not sure how to spell it) in the service department. Both were great.
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Jul 24, 2023 -

Brooklyn Volkswagen responded

FREDELFRUHMAN, It's wonderful to hear that you had a positive service experience with us. Thank you for your review and your trust in us for all of your automotive needs.

July 17, 2023

Jose was wonderful! Thx Jose! He always makes sure my issues are addressed in a quick and timely manner! More

by thornemonique8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Jul 24, 2023 -

Brooklyn Volkswagen responded

Thornemonique8, Your positive review is a source of motivation for us to continue providing excellent service. Thank you! Jose will be happy to see your review!

July 16, 2023

Hacen un excelente trabajo muy amables te explican bien todo lo que hacen con tu vehículo More

by AURELIAB587
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mercy Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2023 -

Brooklyn Volkswagen responded

AURELIAB587, estamos aqui a las orden cuando necesite nos llama 😁

July 15, 2023

Great work ! I had issues with my car they fixed them all! Josue really goes above and beyond! More

by Reddman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
Report | Print
Jul 17, 2023 -

Brooklyn Volkswagen responded

Redman, Thank you for taking a moment to leave such a fantastic review about your service visit with Josue and a 5-star rating we appreciate your support!

Jul 17, 2023 -

Reddman responded

This is the only dealership service center I would ever trust to touch my car. I been coming here since 2015 when I bought my Lancer from Brooklyn Mitsubishi.

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