Bright Bay Mazda

Friendly, but bad overall experience. I recently purchased a car from Bright Bay Mazda. It was a Certified Pre-owned CX-9. The Price was great for CPO car, so I made the decision to go f I recently purchased a car from Bright Bay Mazda. It was a Certified Pre-owned CX-9. The Price was great for CPO car, so I made the decision to go for it. Based on what I had seen online of the car and what I was told, it looked like an excellent deal. I planned my 6 hour (each way) trip to get the car. At the end of the day, the car had a decent amount of damage (scrapes and bad touch-up paint) that was never disclosed along with some other cosmetic issues. Most of the paperwork was done prior to my arrival and I ended up spending 2x the amount of time I was told I’d be at the dealer. I wasn’t really given any documentation on the car, explanation of services performed before delivery and the wrong warranty booklet. The car only had a half of tank of gas and considering the $379 vehicle prep fee, the car was horribly detailed. I later reached out the dealer who I worked with via email and met in person and told him about the experience above and that the car was missing the power tailgate feature that was in the listing. I mentioned that I wanted to let them know rather than leaving a review on a website like this, but after not hearing back about my concerns, I figured I’d share my experience. More

Best dealer I ever felt with Went to see rich and Lou to help my daughter by a used Mazda. Omg. Thanks guys. You are the best. His is he 5th car Ive gotten at bright bay for me o Went to see rich and Lou to help my daughter by a used Mazda. Omg. Thanks guys. You are the best. His is he 5th car Ive gotten at bright bay for me or my family. Absolutely the best buying experience always. And I've been the the mill and had had it with car dealers and salesman. I'm at bright for life. Sorry Lou. Your stuck with me 💪 Alan n More

best car buying experience ever i must say billy the salesman was the best and easiest to deal with made my mom so comfy he even called her his mom put us in thecar we wanted even up i must say billy the salesman was the best and easiest to deal with made my mom so comfy he even called her his mom put us in thecar we wanted even upgraded for same deal i went to about 4 other dealers and the salesman were rude pushy and didnt want to help exactly opposite of billy he is def. a major benifet to your dealer im gonna tell all my friend and family to see him hes just so funny and if i was single he could have been lucky with me dont go nowhere else see billy and thats it More

A CREDIT TO THE INDUSTRY STAFF WAS PLEASANT, KNOWLEDGEABLE, PROFESSIONAL, AND HONEST THROUGHOUT ALL PHASES OF PURCHASING PROCESS. WERE RECEPTIVE TO OUR QUESTIONS, NEEDS, AND STAFF WAS PLEASANT, KNOWLEDGEABLE, PROFESSIONAL, AND HONEST THROUGHOUT ALL PHASES OF PURCHASING PROCESS. WERE RECEPTIVE TO OUR QUESTIONS, NEEDS, AND CONCERNS. WOULD RECOMMEND TO FAMILY/FRIENDS. More

Phenomenal from start to driving off the lot Excellent customer service, super friendly, finance guy was great, walked us through the process very fluently and effectively. I know I will be comin Excellent customer service, super friendly, finance guy was great, walked us through the process very fluently and effectively. I know I will be coming back for my next car purchase! More

bait and switch Made it all the way to the end of the deal, contract signed and all, and they tried to sneak in a $600 fee. Terrible experience overall. They were ter Made it all the way to the end of the deal, contract signed and all, and they tried to sneak in a $600 fee. Terrible experience overall. They were terrible with the paperwork More

Made it happen Made the deal happen when other dealerships couldn't come close. My rep was Jonathan and he was astute and on point . So far I have only good things Made the deal happen when other dealerships couldn't come close. My rep was Jonathan and he was astute and on point . So far I have only good things to say More

Had a great experience with the dealership in general, and John in particular. No hard sell or pressure, just a relaxed and informative atmosphere. He knew the car in detail, answered all of our questions and John in particular. No hard sell or pressure, just a relaxed and informative atmosphere. He knew the car in detail, answered all of our questions, and followed up with us when we needed additional info. We could have saved a few bucks at another local dealership, but chose to buy here at Bright Bay because of the buying experience. More

First time I talk to Jonathan of Bright Bay Mazda was first week of August 2013. Price for "2014 Mazda CX-5 Sport (2.0L 4-cyl. AWD 6-speed Automatic) with Bluetooth Audio Package" was finalized for $24, first week of August 2013. Price for "2014 Mazda CX-5 Sport (2.0L 4-cyl. AWD 6-speed Automatic) with Bluetooth Audio Package" was finalized for $24,112.00 (including Destination Charges), but does not including Taxes of 8.625% - $2,079.66, Registration $75.00, Tire deposit $12.50 and $10.00 Inspection fee. I was very happy that I'm getting a good price and the dealership people were okay at that time. Finally I picked up the CX-5 today (8/12/2013) and the Business Manager Lou Serra charged me $338.96 extra over the price I was told by Jonathan the sales person. After quickly showing me the invoice Lou Serra ran out of the room. As I was prepared with all the charges, Lou’s figures didn’t look correct. There was charge of $190, which Lou misleads me and said it is the Plates. And charge of $148.96 was under Reconditioning. Could anyone tell me what is reconditioning charge, because Lou didn't tell me? More

i requested a qoute on a 2014 mazda cx5 lease.within 5 mins i got a call from john smith asking what my preferences were.he was able to find what i wanted at a fair price and set up an appointment for the mins i got a call from john smith asking what my preferences were.he was able to find what i wanted at a fair price and set up an appointment for the following day.i picked up the car a few days later.there were no surprises or add on fees.the price quoted was what i paid.very satisfied. More