Brickell Buick & GMC

When my husband and I first came to this dealership we were completely fooled... Everyone was so nice and more than helpful to get us into a brand new truck. Little did we know that we had gotten ourselve were completely fooled... Everyone was so nice and more than helpful to get us into a brand new truck. Little did we know that we had gotten ourselves into the most stressful situation ever. The second day that we owned our truck I took it into their shop to get a complimentary detail service and pick up the floor mats. As I waited for over 2 hours I was pressured into writing a nice review about brickell gmc and our salesman literally stood over my shoulder as I typed on the computer in the waiting room. I should have known this was the beginning of a nightmare. After my wait was finally over they informed me that a malfunction light had turned on and they were going to have to keep my brand new truck over the weekend ( I seriously hadn't had the truck for 24 hours!). They apologized and gave me a loaner car, which I figured wasn't so bad but it got worse. We finally got our truck back a week later then another week went by and the finance adviser Carlos called my husband and told him that we were going to have to bring them more money after we had already signed a different contract. He even said that if we didnt pay more money than we had previously agreed on that we would have to return the truck. My husband was furious and called the manager who worked out a deal with us. Oh and not to mention that we traded in our mini Cooper for our new gmc and they didn't pay it off til my car payment was almost a month late. Everytime me or my husband call this dealership it an absolute joke. Everyone gives you the run around and we end up having to drive there and wait for hours. I seriously spent almost 4 weekends In a row waiting in their waiting room staring at their creepy family portraits on the wall. We have had this truck for almost 2 months now and are still dealing with paperwork that should have been handled from the very beginning. We still have not received information on where to make our first payment and the payment is now 3 days late and we still are driving with a temporary tag. This place is ridiculous and completely unprofessional. These people have no concept of how to run a business or treat their customers. I'm am outraged. This was the worst car buying experience I have ever had. I hate this dealership. It should be called Brickell Circus because this place is a freaking joke! More

Jose Betances, sold me a BMW X5. He was wonderful...after looking over your cars I was comfortable with my purchase. Your dealership only keeps the good cars...Thanks, Ward wonderful...after looking over your cars I was comfortable with my purchase. Your dealership only keeps the good cars...Thanks, Ward More

The experience of leasing the 2012 Acadia was excellent. There was no haggling by anyone. The sales rep Jose Ramon Gonzalez was excellent. He was very knowledgeable about the car and all of the feature There was no haggling by anyone. The sales rep Jose Ramon Gonzalez was excellent. He was very knowledgeable about the car and all of the feature that it had. The deal was put together very efficiently and was very fair. I would / and will recommend anyone that I know to go to Brickell Motors for the purchase of a car More

Thanks to Gonzo Jimenez for my new Honda Accord. The gas prices were killing me with the Ford 150. This is the 2nd car we bought from him. My wife was very happy as well with his service. Excellent customer prices were killing me with the Ford 150. This is the 2nd car we bought from him. My wife was very happy as well with his service. Excellent customer support!! I would highly recommend the dealer as well as Gonzo to anyone. More

It was my first experience at Brickell Motors and it won't be the last. I went there after a used Buick Regal, reccommended by another satisfied custumer. The car was sold but I thank God because my rid won't be the last. I went there after a used Buick Regal, reccommended by another satisfied custumer. The car was sold but I thank God because my ride now a Lexus IS. My sales rep was Jose Betances, an aggreable and honest person. I can say that because I consulted on the phone with my mechanic, and he confirmed everything that Jose said. The most important thing is that he wasn't pushy at all... I love to buy, not to be sold! More

Gonzalo is the best show me all the feature of the vehicle that convince me to purchase a new GMC Terrain. Norberto and Eric the managers gave me the attention I never receive in any purchase before vehicle that convince me to purchase a new GMC Terrain. Norberto and Eric the managers gave me the attention I never receive in any purchase before they are the best. In finance they have a lovely gentleman Carlos Romero that explain me all the financing process on a very simple way. Never before I had so pleasant experience buying a vehicle. More

Excelente servicio..!!!!! El personal de servicio me demostro eficiencia y confiabilidad, tuvieron toda la consideracion y voluntad para atenderme y prestarme toda la colaboracion necesaria para resolve demostro eficiencia y confiabilidad, tuvieron toda la consideracion y voluntad para atenderme y prestarme toda la colaboracion necesaria para resolver el problema que tenia mi auto. Recomiendo este dealer no solo por el buen servicio, si no por la eficiencia que demuestran en especial el senor Louis , Director de servicio quien tuvo siempre la disposicion de resolver mis inquietudes....!!!! Gracias Brickell Motors!!! More

I got a 2011 Buick Enclave at the dealership yesterday, and I couldn't have been more pleased with the experience. My fiancee and I were in and out of the dealership in about 3 hours (a record for me) and and I couldn't have been more pleased with the experience. My fiancee and I were in and out of the dealership in about 3 hours (a record for me) and our salesman Gil really took the time to show us the bells and whistles on the car, as well as made sure all of our other needs are met. Another fantastic employee is the owner himself. Mario Murgado really took care of us and made us feel VIP. Overall, the experience was top notch and I would recommend Brickell Motors More