Brian Harris Audi

I bought a used 2013 SUV from Audi of Baton Rouge , you expect excellent service from a name like an Audi dealership, when i picked up the car, it was duty and dusty inside and out, i has to request the en expect excellent service from a name like an Audi dealership, when i picked up the car, it was duty and dusty inside and out, i has to request the engine be wash because it was complete duty . and they just ran the car through the dealer car wash , no detailing . Then after i took it home i found the rear wiper blade broken, i had to fill up the engine coolant and wash fluids , replaced the engine air filter and had the car detailed and clean myself . Very disappointed with my first experience at Audi . Will not recommend this dealership. Can't trust the report done on the car 27 point inspection!! Called my salesmen Will but never got a call back. It is like buying a car from "Joe Blow Used cars" down the road , pay for the car and be on your way. More

Everyone is great ... until you sign the paperwork, then they don't give a xxxx about you or your vehicle. My Q7 had faulty windshield washer nozzles (poorly aimed, easy fix, right?) and it took FOUR visits they don't give a xxxx about you or your vehicle. My Q7 had faulty windshield washer nozzles (poorly aimed, easy fix, right?) and it took FOUR visits across the span of 18 MONTHS before they got both of them aligned properly. After the 3rd try one of the nozzles was completely missing the windshield! What kind of idiot did that? Service advisers lie about time frames for repairs (1-2 hours has turned into overnight stays for my Q7 two out of three times I've brought it for service. One of those times was just for an oil change!). Electronics system is clunky and overly complicated (and I'm an engineer & tech-head). When I buy a car I spend literally months doing research before making a decision. When I went to Audi Baton Rouge to buy my Q7 I had a comprehensive list of what I wanted in the vehicle. Besides it being nearly impossible to get in a color other than black or white (how imaginative!) the sales person ended up getting me a blue Q7 that didn't have adaptive cruise. Wow, adaptive cruise is standard in most "pedestrian" cars these days, but Audi sells it as an upgrade?! What's next? Charging extra for headlights? I should've known at that moment that I was dealing with a business that only cared about money, not the customer. And they weren't even interested in trying to fake it! They're just dismissive, especially the service department. The people they hire to work the service desk have zero customer service skills and absolutely no desire to help. Most of what they tell you is a lie, with the cost of repairs being the only thing close to the truth. Again, money, not people at Audi Baton Rouge. If you're looking for a nice SUV, forget the Q7 (and the Q5 which is a bumpy, noisy, xxx that feels like a tin can on a skateboard) and look at BMW or Lexus. If you're in Baton Rouge, definitely check out Price LeBlanc Lexus; you may get screwed there, too, like any dealership, but at least they're friendly about it and their service department is competent. Here's a few more reasons to avoid Audi Baton Rouge and not buy an Audi Q7: -No storage in center console (or really anywhere else). -The wireless phone charging pad under the center armrest is too small for larger phones (My Galaxy S9+, S21, & my wife's Galaxy A71 are all too large to fit) rendering it useless. -Center console armrests "slide" forward, presumably for some kind of comfort, but all they end up doing is causing you to slip when you put any pressure on them. They can be dangerous while driving. -No sunglasses holder. None. Not even a thought by Audi. -Tiny cupholders with no lighting makes them impossible to see in dark conditions. Most soft drink cups you get at restaurants will fit very tightly and if they're styrofoam the spring-loaded stabilizers in the cup holders can break the cup causing it to leak everywhere. -Electronics system is clunky and overly complicated (and I'm an IT engineer & tech-head). -Driver assistance features often slam on the brakes when there's nothing there which is dangerous (and will scare the xxxx out of you). -Built-in navigation is less reliable than asking a tree for directions and takes almost a full minute to launch. And forget the laughably bad voice commands. I've never been able to give it any voice commands that it understands while Android Auto will work almost flawlessly. -Adaptive cruise control is an "upgrade" while relatively inexpensive Toyotas have it by default. My wife's Highlander, which was priced at less than half my Q7, came standard with adaptive cruise. -NO SPARE TIRE! "Run flat" tires are a joke and finding an Audi dealership while on the road is difficult since there aren't many in the USA (I now understand why.). -There's a jack, but there's no place in or on the Q7 to store it. They just tossed it in the back like so much cargo. Keeping it at home would defeat its purpose, not being able to keep it safely in the vehicle is just stupid on the part of Audi. In an accident the heavy, metal jack would become a deadly projectile, but they don't care. -Middle seat only comes in "bench" style, no buckets available. They're hard, uncomfortable, feel cheap, and make a squeaking sound while driving when they have no passengers weighing them down. -Rear seats too small for anyone except young children. -AC can't be kept on "recirculate" even if set that way in the vehicle's software. I pointed this out to the dealership and the service guys were surprised so they tried it on 4 other Q7s and they all did the same thing - didn't work. So they told me, "this must be how it's designed" which means they designed it broken. -Touch unlock has an annoying delay that has me pulling at the handle before the car decides to unlock. My Toyotas unlock the very instant I touch the handle. RUN AWAY! More

The Last Audi Place I Would Take My Vehicle To. Audi is a luxury and foreign branded vehicle. You obviously are going to have high expectations towards the facility, and thats exactly how I envision Audi is a luxury and foreign branded vehicle. You obviously are going to have high expectations towards the facility, and thats exactly how I envisioned everything here. Unfortunately, whenever I had gotten there, I was not taken seriously due to my young age and race. A customer is a customer no matter the ethnicity, age, or profession. As far as I am concerned, they all work for everyone who brings their car in for service. I was not pleased at all. When purchasing my vehicle here, I was put through so much chaos. My sales rep did not know anything about the car I purchased. I knew more than he did. When going to put down a down payment, the finance office was incredibly stuck up and rude. Quite possibly the rudest old lady I have ever met in the dealership industry. They had messed up so many things on my information, packages I chose, and the pricing. I am not sure if it is one big scam, but this audi location is far from genuine and incredibly far from professional every single time I had came. I have had my Audi for over a year now, but I do not have any service history for my vehicle in Baton Rouge Audi. Even though I purchased the vehicle from this location, my service history only shows the first service done a few months after I had gotten my vehicle in LAFAYETTE. To top things off, I had noticed if you do not have a service package for basic oil changes and tire rotations and things along those lines, they will make you wait close to 2-4 hours for your vehicle regardless if you have an appointment or not , so that mechanics and technicians can get their "fair" pay. In all honesty, I had tried to be cordial, but I am starting to reach my limits with this place. My significant other gets his services done for "free" due to his previous packages purchases. I noticed the employees were entirely way faster every single time he had a service needed to be done. I do not think this location takes anything seriously unless you are completely, completely wealthy. There were maybe 2 people that were respectful and polite every time I visited. It's so sad how the majority of the people in this Audi location are far from down to Earth and only care about money. So sad to see the majority of the people that work here come off as fake and rude. The world needs more help, especially Audi Baton Rouge. More

Horrible Service Department Operation & Communication Both times I have used the service department it has been a disaster. First time my car was kept for 2 nights / 3 days for a small repair, and th Both times I have used the service department it has been a disaster. First time my car was kept for 2 nights / 3 days for a small repair, and they didn't even order the part I specified I needed when setting up the appt. No one could be clear with me if the part would come in soon, so I picked up my car. The "part was ordered" and I was supposed to bring my car back. No one ever followed up with me when the part came in. I figured oh well - I would just get it done next time I needed an oil change or something. A few months later I find another small thing to be repaired. Now I can get both things knocked out. I set up the appt in advance. I triple check with Jessica that both parts it will need are in stock before I drop off (I learned my lesson from the previous time) because it is extremely inconvenient to give my car up. (Their loaners book out for 2 weeks so you can never get in quickly if you need a loaner). I specify the 3 VERY SMALL things that need to be replaced/checked. I hear nothing for a day and a half, so I call. I'm told neither part are in. Weird - because I have texts from Jessica saying the part WAS in before I dropped my car off. Okay, moving on from those 2 things then. I asked if the tire has been checked like I asked. "I don't know - I will have the service manager call you." He never calls. I am called the next day (we are on day 3 here for 3 very minor things) to say the car is ready. I'm confused, because I was just told the parts were delayed. I'm also confused because no one can tell me if my freaking tire has been checked. I ask both of these things seeking clarification. "I don't know." So in these several days, no one with any actual accurate information has informed me what's going on with my car and no one can tell me if the 3 little things it needed have been done. I need my car, they say it's ready, so I decide to have faith they did the 3 little things. I take a $15 uber out there to pick up my car. Apparently the computer AND the paperwork can only be deciphered by certain staff members (makes no sense), so no one can tell me if the tire was checked. Instead of waiting in line for the 1 PERSON that has that deciphering ability to get off the phone, I tell them to just call me (the burden is on them, not the customer. Customer service 101). I get the call later that "Yeah the tire was never put on the order, you'll have to bring your car back to have it checked." That is strange because when I dropped it off, the lady at the desk and I talked about it at length and how it could be an issue depending on where the leak was, so they would have to check it to see if it could be done. If we talked about it at length, and I asked repeatedly before dropping it off, repeatedly asked over the phone before picking it up, why wasn't it done? I worked in customer service for many years in several fields, so I like to give people the benefit of the doubt before leaving a bad review. I left e-mails with both Brian Harris Group (twice) and Jenna Shay at Audi to speak to someone. Maybe there's something I'm not understanding. Maybe there was a mass firing or mass staff quitting - I just wanted to hear their side because surely something could explain how insanely awful this department operates. BHG never responded to me and Jenna let my repeated request to talk to someone fall through the cracks. Falling through the cracks seems to be the theme of the service department. I bought my Audi in Lafayette, so I had no idea this service department was so awful. I was so excited to own an Audi so this is really disappointing. I wish I hadn't bought an extended warranty because I am going to have to take my car elsewhere now to get thorough work in a timely manner with decent communication. In no world is it normal to bring your car back multiple times TO HAVE A TIRE CHECKED after repeated asks were ignored. Thank goodness these were all minor repairs and nothing worse. I tried to go to them directly to relay this experience but no one at this organization cares. More

Bad all around experience from Mgmt down Go to Lafayette or New Orleans to buy!!! Had bad experience and they stuck their head in the sand. The contract your screwed was basically what they Go to Lafayette or New Orleans to buy!!! Had bad experience and they stuck their head in the sand. The contract your screwed was basically what they said. More

AUDI Q7 I was treated with respect and dignity in all areas of the new purchase. Took a week to decide to purchase my vehicle due to my not wanting to make I was treated with respect and dignity in all areas of the new purchase. Took a week to decide to purchase my vehicle due to my not wanting to make a quick decision. Sales person respected that. More

Great Salesman Josh Adebutu was a great salesman, did an excellent job, and was very courteous and professional! The low pressure sales environment was much apprecia Josh Adebutu was a great salesman, did an excellent job, and was very courteous and professional! The low pressure sales environment was much appreciated. Will definitely look again here. More

Good quick since i had external loan. Need to keep pre owned vehicles ready for delivery so we buyers dont have to wait 4 days for delivery. I am still waiting for a mirror swap. Need to keep pre owned vehicles ready for delivery so we buyers dont have to wait 4 days for delivery. I am still waiting for a mirror swap. More

Best car shopping experience ever! When my husband and I first started the search for a new vehicle, we entered the process with dread because of past experiences. The experience we had When my husband and I first started the search for a new vehicle, we entered the process with dread because of past experiences. The experience we had at Brian Harris Audi of Baton Rouge was definitely the opposite! The showroom itself was bright, beautiful, spotlessly clean and inviting. We were waited on immediately and the salesman assigned to us was outstanding! Mr. DeMarcus Ledet knew every aspect of the Audi Q7, answered all our questions and was very personable. Never did we feel pressured to buy and that was a first for us. Every employee we came in contact with, over our several trips to the dealership, were friendly and welcoming. This is our first Audi and it is definitely our “dream car”. More

Stress free and professional buying experience Carly was a pleasure to work with. She listened to what we were saying, gave us options and put is into our dream car. Her knowledge of the vehicle wa Carly was a pleasure to work with. She listened to what we were saying, gave us options and put is into our dream car. Her knowledge of the vehicle was exceptional. Truly a wonderful experience More