Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Brewster Subaru
Brewster, NY
2,604 Reviews
Welcome to the All-New Brewster Subaru! As of November 17, 2014, the dealership formerly known as Smith-Cairns Subaru is under new ownership. Family owned and operated with over 25 years of Subaru experience, we look forward to serving New York and Connecticut Subaru owners and future owners. There are truckloads of factory fresh Subarus on their way to Brewster, plus many positive changes in the works. Here are just some of the things you can expect from the All-New Brewster Subaru:
Friendly Faces: Lots of familiar faces and some new ones too!
A Relaxed, Low Pressure Environment: Our Experienced Subaru sales and service staff are here to serve your needs and guide you through the shopping process.
Change has already begun: We are working hard to quickly bring you an improved dealer experience. More customer parking, a new look in the showroom, an upgraded customer lounge & refreshments are just few of the enhancements we have already made with much more to come.
Receive the most for your trade in: Although we are family owned, we own a number of dealerships and have many outlets available that allow us to pay the most for your trade in. We accept trades of all makes and models with the most competitive offers.
Brewster Subaru is easy to get to right off Route 84 and our goal is to make it an enjoyable and quality Subaru buying and servicing experience that you will want to tell your friends and family about. We look forward to meeting and serving all of our new customers.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,604 reviews
January 06, 2026
Carlos and Rich were great people to work with and made the entire purchase experience pleasurable. No pressure, always a smile and were able to answer all questions. Very happy with our new 2025 outback the entire purchase experience pleasurable. No pressure, always a smile and were able to answer all questions. Very happy with our new 2025 outback! More
by kmulemag
December 31, 2025
Kristen Hetzer is a very knowledgeable, trustworthy and extremely helpful salesperson. She is easy to work with and very efficient. I highly recommend Kristen and the Brewster Subaru dealership. extremely helpful salesperson. She is easy to work with and very efficient. I highly recommend Kristen and the Brewster Subaru dealership. More
by happycustomer
Employees Worked With
December 30, 2025
Mitch was very helpful with the trade in of my old car and the purchase of another pre-owned Crosstrek. He took me through several options and found me a great deal. Personable and patient - I will refer and the purchase of another pre-owned Crosstrek. He took me through several options and found me a great deal. Personable and patient - I will refer my friends to him! More
by Nancytucci
Employees Worked With
December 29, 2025
All involved helped put me at ease with the process of trading in my beloved 2016 Crosstrek for a new one. No pushy pressure to decide. Overall a very nice experience! trading in my beloved 2016 Crosstrek for a new one. No pushy pressure to decide. Overall a very nice experience! More
by toeroeks
Employees Worked With
Other Employees :
Connor Stroh and also Michael- explained systems features very patient
December 04, 2025
i had an amazing experience working with Kristen Hetzer se is very honest and open with everything she is very straight forward i came to her after calling a few other dealers and all of them too Hetzer se is very honest and open with everything she is very straight forward i came to her after calling a few other dealers and all of them took me around the boosh i liked the experience More
by shimon s
Employees Worked With
November 18, 2025
Great service from Mitch Pollak at Brewster Subaru on the last two Subaru Outbacks my family has purchased. last two Subaru Outbacks my family has purchased. More
by Dar
Employees Worked With
November 10, 2025
Very good experience purchasing a new vehicle with Brewster Subaru. We shopped around at several dealerships in the Westchester/Putnam area, and Brewster gave up the best price and, frankly, the best Brewster Subaru. We shopped around at several dealerships in the Westchester/Putnam area, and Brewster gave up the best price and, frankly, the best service. We worked with Kristen Hetzer, who was a straight shooter and didn't try to upsell us unnecessarily. She was also very responsive to our many questions. Rich Johnson was fantastic to work with as well. We were buying a new car for the first time, and he took the time to explain everything in detail. We never felt rushed. Very happy with the purchase, and would highly recommend buying from Brewster! More
by Mike W.
October 18, 2025
I had such a great experience buying my car at Brewster Subaru! My sales agent, Carmelina, was amazing — super friendly, not pushy at all, and really went above and beyond to make sure all my questions and Subaru! My sales agent, Carmelina, was amazing — super friendly, not pushy at all, and really went above and beyond to make sure all my questions and concerns were taken care of. She made the whole process easy and stress-free. Rich Johnson, the business manager, was also great to work with. He took the time to go over all the financial details and made sure I understood everything clearly. Everyone I worked with was caring and professional. I’d highly recommend Brewster Subaru to anyone looking for a car — they truly make you feel like a valued customer! More
by Kidkelly7
October 05, 2025
He was very smart and very knowledgeable. I didn’t feel like he was upselling and he explained everything so I could make my choice. I didn’t feel like he was upselling and he explained everything so I could make my choice. More
by elizabethkquinn
October 02, 2025
Brewster Subaru had great service! It was a super easy and reassuring process to buy a car. The salesman Mitch Pollak was wonderful and answered all my questions. It was a super easy and reassuring process to buy a car. The salesman Mitch Pollak was wonderful and answered all my questions. More
by sammybaud
Employees Worked With
