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Brent Brown Toyota

Orem, UT

4.2
7,061 Reviews
Where we're bending over backwards to be your Utah car dealership of choice. If you are in the market for a new Toyota or Scion our friendly and knowledgeable staff is committed to making sure you drive away happy. As a leading Utah car dealership, Brent Brown Toyota sets the standard in providing excellent and reliable vehicles at our best possible prices. We understand that your new car is an investment, and we strive to meet or exceed your expectations every time you come to see us.
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1400 South Sandhill Road

Orem, UT

84058

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Showing 7,061 reviews

August 30, 2017

I was able to find my fourth Toyota at a good price. I came in after visiting a Chevrolet Dealership thinking I might want to change to one of their cars that I liked. Anthony convinced me that he could More

by Clyde Naylor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Yeboah
Aug 30, 2017 -

Brent Brown Toyota responded

Thank you for your feedback Clyde! We are happy to hear you had a great experience with Anthony. Congratulations on your Toyota Camry! We look forward to seeing you again!

August 30, 2017

Joel Kitchen is fantastic This is my second visit to Brent Brown for service. At my 10,000 mile service, I had an appointment scheduled for a simple oil change, multi point che More

by jbancr2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Kitchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2017 -

Brent Brown Toyota responded

Thank you for your feedback! We are happy to hear you had a great experience with Joel. Thank you for being part of our Brent Brown Toyota family! We look forward to seeing you again!

August 30, 2017

Thanks Matt Took care of our oil change and checked the squeaky breaks for us. Matt was very helpful, thanks for taking care of our car for us! More

by Adam M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Wiest
Sep 05, 2017 -

Brent Brown Toyota responded

Thank you for your feedback Adam! We are happy to hear you had a great experience with Matt. We look forward to seeing you again!

August 30, 2017

Great customer service, but slow I got an airbag recall taken care of for free, and they treated me really well - but they took 9 hours to do it (longer than they said it would take) More

by astew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Complimentary Shuttle Driver, Thomas Watson
Sep 05, 2017 -

Brent Brown Toyota responded

Thank you for your feedback! We apologize for the length in time that the recall took to be completed but are happy to hear that we were able to get that taken care of for you and treated you well. We are also happy to hear you enjoyed our complimentary shuttle service! We look forward to seeing you again!

August 29, 2017

Fast and efficient I found Maret to be very helpful in figuring out the waranty information. She had to dig deeper into the computer to find the info but was more than More

by diane123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casandra Langston, Maret Hunter
Aug 30, 2017 -

Brent Brown Toyota responded

Thank you for your feedback Diane! We are happy to hear you had a great experience with Maret and Casandra. We look forward to seeing you again!

August 29, 2017

Like Family I was lucky to have the opportunity to buy my new Toyota Tacoma from McKay and Andy. They made me feel at home like I was family. More

by Kygilstrap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Butcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
David "Mckay" Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2017 -

Brent Brown Toyota responded

Thank you for your feedback! We are happy to hear you had a great experience with McKay and Andrew. Congratulations on your new Toyota Tacoma! We look forward to seeing you again!

August 29, 2017

I hate going here. Thomas and Jennifer were awesome, which is a marked difference from other employees. Joel is the worst. I hate dealerships in general, and this pl More

by Grant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas Watson, Jennifer Clark
Aug 30, 2017 -

Brent Brown Toyota responded

Thank you for your feedback Grant. That sounds like a frustrating experience. We would like to discuss your concerns further. Can you please give Karyn a call at 801-223-4406. Thanks.

August 29, 2017

good overall Brent Brown Toyota always takes good care of us! We've been going there since moving to the Orem area five years ago and have found their service advi More

by mikeymike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Goodman, Jennifer Clark
Aug 30, 2017 -

Brent Brown Toyota responded

Thank you for your feedback Mike! We are happy to hear you had a great experience with Jennifer and John. Thank you for being part of our Brent Brown Toyota family! We look forward to seeing you again!

August 28, 2017

Mike Black is the BEST!!! This dealership is the best place to bring my car's. Some employees over there like Mike Black makes me feel very good and transmit confidence. More

by Luiz Rolim
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Black
Aug 28, 2017 -

Brent Brown Toyota responded

Thank you for your feedback Luiz! We are happy to hear you had a great experience with Mike. We look forward to seeing you again!

August 27, 2017

Car battery replaced Everyone was polite, professional, kind, efficient, and finished installing my new battery a few minutes earlier that scheduled. Mike is especially w More

by lynette1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A nice man and I think his name was Thomas or todd but I did not catch his correct name, but Mike introduced him to me and assured he would take good care of me....Mike stayed with him until m;y problem was analysed., Mike Black
Aug 28, 2017 -

Brent Brown Toyota responded

Thank you for your feedback Lynette! We are happy to hear you had a great experience with Mike and Thomas while servicing your vehicle here with us. We look forward to seeing you again!

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