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Brattleboro Subaru - Service Center

Brattleboro, VT

4.8
1,008 Reviews

1,008 Reviews of Brattleboro Subaru - Service Center

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September 17, 2021

Nice people I worked with, The price still seems a little high for an oil change (Am I wrong ? More

by richardmichelman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Brattleboro Subaru responded

Richard, thank you for your review and high star rating.

September 17, 2021

friendly, efficient ,helpful ,on time service answered my questions talked with my sales man while i was there he asked how i was doing ect. very nice guy More

by cmmerrill021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Brattleboro Subaru responded

We strive for a high level of customer satisfaction and are glad to hear that you were well taken care of during your time at Brattleboro Subaru.

September 17, 2021

Great service for a quick state inspection! The lobby was comfortable, the employees were nice, and I was waiting (as promised) for less than an hour. More

by SBTILGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Brattleboro Subaru responded

Thank you for your review and high star rating!

September 16, 2021

This is the best dealership to have your car serviced. Staff is very helpful and knowledgeable. More

by trose330
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Brattleboro Subaru responded

trose330, we strive for a high level of customer satisfaction and are happy that our Service Department could provided you with a great experience!

September 15, 2021

I was disappointed at how long it took to get an appointment and the fact that additional work supposedly needed to be done. How would I know if the car had been sanitized? That was not mentioned t More

by DenaFletcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Morgan Dow
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Brattleboro Subaru responded

Hello Dena Fletcher, I want to apologize for how long it took to get an appointment, but since restrictions were lifted the number of vehicles wanting servicing, along with the lack of additional work force available (seen by many businesses) that makes scheduling a time to be further out than we are accustomed to. In reference to additional work needing to be performed, our goal is to assure our customers are aware of any needed servicing, but it is not required to be repaired here. If in the future you would like your vehicle sanitized before being returned, we will gladly perform that. Also I apologize for the reminder sticker not being installed and we can mail one of those right to you. If you would like to discuss further, feel free to contact me. Shawn McMillan Service and Parts Director

September 15, 2021

Very pleased with the service dept so far. This is only my second visit and each time the service provider explained the service to be performed and the approximate wait time. In both instances they were s More

by jads18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Brattleboro Subaru responded

jads18, we strive for high customer satisfaction and are happy to hear our Service Department has been able to make your experiences here pleasant.

September 13, 2021

Quick, thorough and friendly service. I would definitely recommend this service center to friends and family ! More

by KASH517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan
Sep 13, 2021 -

Brattleboro Subaru responded

KASH517 thank you for your 5 Star rating and recommendation! Take care!

September 13, 2021

timely, professional, tries to help out with questions about computer as you have to be a computer person to understand everything....great staff.. More

by lsketchy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : dont know who serviced but front desk staff very helpful
Sep 14, 2021 -

Brattleboro Subaru responded

lsketchy, we are glad to hear that our staff could be of service!

September 09, 2021

Easy to schedule, prompt service, extremely friendly staff. Met or exceeded every expectation. I especially appreciate being able to schedule online, and having Saturdays available. More

by Mavis
Recommend Dealer
Yes
Employees Worked With
Nizam Mushaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't remember her name, but the young woman at the service desk on 9/4, Christian Chiesa
Sep 09, 2021 -

Brattleboro Subaru responded

Mavis, we strive for high customer satisfaction and try to be as accommodating as we can. We are pleased to see that you enjoyed your experience at Brattleboro Subaru.

September 07, 2021

Very helpful service team and Service manager. I also was offered financial support for some of the recommendations for repair. I appreciate that financial support ! More

by RUTHKIBBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Brattleboro Subaru responded

RUTHKIBBY we are so happy to hear that you enjoyed your experience with our Service Department and that you were well taken care of.

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