Brattleboro Subaru - Service Center

I was told that it would take about an hour for the 96K service to be performed, but didn't get a call for 2 hours. More work was needed. I gave permission and that work was finished on time. service to be performed, but didn't get a call for 2 hours. More work was needed. I gave permission and that work was finished on time. More

The service rep was very pleasant. The problem was with the estimate for repairs. All items were listed as if that was the only thing being done to say each wheel and “billed” as such. We purchased our 201 the estimate for repairs. All items were listed as if that was the only thing being done to say each wheel and “billed” as such. We purchased our 2013 Forester from this dealership new and have always had all scheduled maintenance and repairs done there. There has been an attitude change over the last couple of years with question of honesty in need and cost of work to be done. My wife and I were told multiple times to not do the repairs and buy a new car. Put the repair expense toward a new car. Our car just turned 100,000 miles. We I mentioned they had few new cars she said oh, you can order one. Exchange their. Quote of over $4000 for a $30,000+ car. We had most of the repairs they said needed to be done by a highly respected repair facility for $1300. We have lost trust in Brattleboro Subaru and feel betrayed after so many years of being loyal to them. Bob Trier More

The dealership delivered a loaner detailed my car and delivered it with a full tank of gas😊 delivered it with a full tank of gas😊 More

Everyone here goes above and beyond to insure a great customer experience - whether that is the professional repair service or the customer relationship. The staff was extremely accommodating , informati customer experience - whether that is the professional repair service or the customer relationship. The staff was extremely accommodating , informative, and attentive. I highly recommend this dealership . More

Morgan was so friendly and helpful. I appreciated being able to use a loaner vehicle while mine was being repaired. able to use a loaner vehicle while mine was being repaired. More

I was happy that my car was ready for pickup on time. Brattleboro Subaru brought me home after I dropped off the car and then picked me up when the car was ready. My only complaint was that the bill was Brattleboro Subaru brought me home after I dropped off the car and then picked me up when the car was ready. My only complaint was that the bill was nearly 1700 and the charges for parts and labor were not explained sufficiently. The print out I was given was impossible to make any sense out of. I was told ahead of time what the charges would be and that is good but I should have been given an itemized list of all the charges. More

Morgan was my main contact. She was wonderful and very helpful in explaining everything. Sean, as usual was also wonderful and informative. And, of course, the hard working guys doing the hands on work. N helpful in explaining everything. Sean, as usual was also wonderful and informative. And, of course, the hard working guys doing the hands on work. Nice job, everyone at Subaru! More

The service person that waited on me was very pleasant. Told me when my car would be ready and I waited in the waiting room. Told me when my car would be ready and I waited in the waiting room. More

This dealership has always been very helpful and professional. They are thorough and friendly. Excellent!!. professional. They are thorough and friendly. Excellent!!. More

From the moment the service department answers the phone they are courteous, efficient, and knowledgeable, solving my car issues. they are courteous, efficient, and knowledgeable, solving my car issues. More