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Brattleboro Subaru - Service Center

Brattleboro, VT

4.8
1,000 Reviews
Call Service Center (802) 251-1000

1,000 Reviews of Brattleboro Subaru - Service Center

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August 15, 2022

I believe they have taken advantage of me as an unknowledgeable female, finding problems and overcharging for un-asked for repaires. I no longer trust this garage. More

by Whitemaire2
Recommend Dealer
No
Employees Worked With
Have no memory of any of the associates I was involved with.
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Aug 15, 2022 -

Brattleboro Subaru responded

Here at Brattleboro we do our very best to go over every repair bill thoroughly with every customer. Sometimes we find a repair is needed other than what the car was brought in for. In this case we ask before doing the additional repair. If you feel like this wasn't the case for you I encourage you to reach out to Shawn McMillan our Service and Parts director at 802-251-1000 to discuss your concerns. We take every complaint seriously and we would love an opportunity to earn your trust in our service department back.

August 14, 2022

2022 Subaru Forester, OEM towing hitch installation. Amazing , perfection , looks like it was done by the factory 😃 More

by mvaine11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2022 -

Brattleboro Subaru responded

Michael, thank you for sharing your experience in more than one platform! You are awesome, and we are always happy to help if you need anything else! We look forward to seeing you in the future!

August 12, 2022

The service was timely and well done. The service area is clean and the waiting area is comfortable. More

by martharabinowitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2022 -

Brattleboro Subaru responded

Martha, thank you so much for your kind words, we work hard to make sure your stay is comfortable and your time is respected. If you have any questions, give us a call! We look forward to your next visit!

August 10, 2022

Excellent Service as always! !!! When car was delayed due to additional brake work, a loaner was provided so I could make local use of the time during the delay....excellent!! More

by schwartzlaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2022 -

Brattleboro Subaru responded

Hey there! Thank you so much for your kind and honest review, we are always ready to give you a loaner car when they are available! We look forward to your next visit!

August 10, 2022

As always, excellent service. Jordan was exceptionally helpful! Since I need more words, I'll repeat. Jordan was excellent! More

by Steve G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2022 -

Brattleboro Subaru responded

Hey Steve, great to hear from you! Jordan is an excellent service advisor to work with, and we are happy to hear you had such great experience in our service department. We look forward to your next visit!

August 09, 2022

I have had nothing but positive experiences at Brattleboro Subaru. The staff is knowledgeable and very courteous. They definitely score a 10 in my book. More

by sbmarquis1
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2022 -

Brattleboro Subaru responded

Hey there! Thank you so much for sharing your kindness, and thank you for your loyalty. You are always a pleasure to serve! We look forward to your future visits!

August 08, 2022

Sam is Awesome, he must have his PHD in cars. The service department is always polite and ready to help. More

by katybug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
3.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Perkins
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Aug 09, 2022 -

Brattleboro Subaru responded

Hey Katy, Sam is an excellent tech and we are so grateful to have him on our team. We are so happy you were able to have such a positive experience here! We look forward to your next visit!

August 07, 2022

The service department did an excellent job. My repair was done well it was extremely convenient. I was able to have a loaner vehicle. And everyone was so nice and welcoming. They went above and More

by csilluzio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2022 -

Brattleboro Subaru responded

Hey there, we are happy we could accommodate you with a loaner car while your car was being serviced! Our service staff is excellent and will make sure you are well taken care of. Thank you for making the trip over to us, we know how difficult it can be at times to fit such a trip in your busy schedule. We always are grateful to have you here, thank you for your loyalty. We look forward to your next trip!

August 06, 2022

Work was done correctly and price was as quoted. We will return for future service. More

by cdodges
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2022 -

Brattleboro Subaru responded

Hey there, thank you so much for your feedback, we do our very best to ensure the work is done efficiently and correctly. Thank you for your loyalty! We look forward to seeing you in the future!

August 06, 2022

Very helpful, kind, . Make every visit enjoyable. Always able to answer my questions. I recommend Brattleboro Subaru to everyone. More

by kattrem01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2022 -

Brattleboro Subaru responded

Hey there, thank you so much for your kind words. Our service staff is excellent, they are friendly, helpful, and genuine when it comes to customer service! Thank you for recommending us to your friends, we look forward to seeing you in the future!

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