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Brattleboro Subaru - Service Center

Brattleboro, VT

4.8
1,000 Reviews

1,000 Reviews of Brattleboro Subaru - Service Center

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August 27, 2022

Disappointed in Subaru with the extended warranty Valve body.. and the way it was handled…Originally told it was covered up 150,000 miles but was denied because we recently moved to NH.. not sure why it ma More

by CTUTTLE13
Recommend Dealer
No
Employees Worked With
Morgan Dow
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Brattleboro Subaru responded

We want to first apologize for the confusion and what you were told about the coverage of the valve body on your vehicle. As a rule we normally do not advise of any warranty coverage until the vehicle has been properly diagnosed and we can verify coverage. The reason where the vehicle is registered is important is because not all states participate with partial zero emissions requirements as outlined by the Federal Government to provide coverage for some emissions related parts for a longer period of time. Where the vehicle is registered is how coverage is determined and New Hampshire is one of the states that does not participate. We cannot submit any claim to Subaru of America and get reimbursement for the repairs due to this fact. Subaru is definitely a customer driven company and if you contact Subaru at 1-800-782-2783 and review your situation with them, they may be able to offer you some assistance or some reimbursement of the repair cost if already repaired. . If you need further assistance you can contact me at the dealership and I will assist you how I can. Kind regards, Shawn McMillan Service and Parts director Brattleboro Subaru

August 24, 2022

Your service department always delivers service in a timely manner and with a smile. They continue to demonstrate they appreciate my business and make me aware of any issues they discover More

by rickgreenslit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Brattleboro Subaru responded

Rick, great to hear from you! We take pride in our quick and easy service department! We definitely appreciate your loyalty, and your safety is important to us so we make sure you are aware of any concerns we have! We look forward to your next visit!

August 24, 2022

Outstanding place to have your vehicle to work on. The place is always clean. The staff is great..Amanda is a ROCK STAR. Morgan is great! Shawn will do anything within reason to help his customer. More

by Curtis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sciacca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Higley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nizam Mushaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn McMillan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Brattleboro Subaru responded

Curtis, thank you for your kind words! It is always a pleasure to serve you. We make sure you get what you need! We look forward to seeing you in the future!

August 23, 2022

The staff are professional and friendly. The service is done on time and the online appointment process is convenient. More

by christinaf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Brattleboro Subaru responded

Christina, great to hear from you! Thank you for your kind review, we take pride in our excellent service staff! We want to make sure your service experience is quick and easy! We look forward to your next visit!

August 22, 2022

Brattleboro Subaru is always a great place to take my car. They do a great job of servicing, and always give an assessment of what will need to be done in the future, which makes it great for planning. More

by rtaylor22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Brattleboro Subaru responded

Hey there, thank you so much for your positive review! Our service department does their very best to make sure your car is safe to drive and that you are aware of everything that currently needs fixing or may need fixing in the future! Our priority is safety and respecting your valuable time and money. If you ever need anything, give us a call! We look forward to your next visit!

August 22, 2022

Brought car in for a recall and they tried to tell me I had lights out, I said I would replace the bulbs on my own. When I looked the lights were not out, they just wanted to up charge me! Crooks!! More

by NYC03451
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Crosby
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 20, 2022

Solid service center that reliably provides a courtesy vehicle. Around 25k miles my pads wore out and showed signs of delaminating. The service center team made sure that my repairs were done under warran More

by TJS720
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Brattleboro Subaru responded

Hey there, thank you so much for your positive review! We are always happy to provide a loaner car when possible! We are here to ensure your safety is protected! If you have any questions, give us a call! We look forward to your next visit!

August 19, 2022

Always very friendly and professional. They were right there with a loaner for me while they did "recall" work on my Assent. Only place I trust with my car. More

by DKBTowle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All the people who do the actual physical work on my car, your names should be on the list for rating because I would give you all 5 stars! You are the driving force behind this company and need to know that you are appreciated also!
Aug 22, 2022 -

Brattleboro Subaru responded

Hey there! Thank you so much for your positive review! We are happy we could accommodate you with a loaner car, we want to make your experience here as comfortable and convenient as possible! We look forward to your next visit!

August 17, 2022

Service Department generally did what I asked (brake replacement) and the work was done correctly. I asked to have my brake fluid changed out on my Toyota and Service Manager was cautious as my car is a More

by BOBNIELD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2022 -

Brattleboro Subaru responded

Hey Bob! Great to hear from you! We are happy to hear we were able to help you with what we could! Staying cautious is very important, because your safety is our priority. Thank you for your loyalty, Bob, we enjoy your visits!

August 17, 2022

Very friendly, quick, efficient and professional service; great attention to detail! Answered my questions clearly and politely. More

by lylebogart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

Brattleboro Subaru responded

Hey there, great to hear from you! Thank you so much for your positive feedback! We take pride in our service department, they will respect your time and make sure you leave with a safer car than you came with! We look forward to seeing you in the future!

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