Back

Brattleboro Subaru - Service Center

Brattleboro, VT

4.8
1,000 Reviews

1,000 Reviews of Brattleboro Subaru - Service Center

Sort by
December 08, 2022

The new service team at Brattleboro Subaru is wonderful! I used to take my car to Bennington but since they changed hands the service has really gone downhill. So thank you to Jordan and his coworkers fo More

by kdshaifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2022 -

Brattleboro Subaru responded

Hey there! Thank you so much for recognizing our wonderful service team, they are genuinely caring, kind, and friendly! Your safety and well-being is a priority. You are a pleasure to have here and if there is anything we can help you with, just let us know! We look forward to your next visit!

December 06, 2022

The staff are always plesant but I have a problem with the service department. I was there on October 7th for a 72,000 mile service. I don't drive frequently at night but when I did I was having diffi More

by JULIEMCNEAL22
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2023 -

Brattleboro Subaru responded

Hi Julie, my name is Jady and I have just recently started a new job as the Digital Marketing Manager here at Brattleboro Subaru. I talked to my Service/Parts director, Shawn and we have notes that he reached out to you about this issue. We hope to earn your business back in future! If there is anything else we can do for you, please feel free to reach out to us!

December 02, 2022

Service appointment completed well before approximated time given by Service personnel. Mr. Barkow was very pleasant and helpful. More

by hotpuppy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Brattleboro Subaru responded

Hey there! Thank you so much for your kind and honest review. Jordan is an excellent service advisor and our techs work hard to try to get cars done as soon as possible! We are happy we were able to create a positive experience for you! We look forward to your next visit!

December 02, 2022

dropped new care off for a recall. The job was done quickly and professionally . This service department is the best both for service and price. The staff is always on top of every p More

by drbushwack05358
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Brattleboro Subaru responded

Hey there! Thank you so much for your positive review! We are happy we were able to create a positive experience for you. Our service advisors and techs are excellent in making sure they do their best to get you in and out as soon as possible! We look forward to your next visit!

November 30, 2022

Very helpful and professional; I loved the free courtesy car provided to me. This was a great help. More

by PRUBAIRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2022 -

Brattleboro Subaru responded

Hey there! Thank you so much for your kind and honest feedback. We try our best to accommodate everyone, if we have a courtesy car available, we will definitely offer it! Morgan is an excellent service advisor who wants to ensure you and your cars needs are met and respected! We look forward to your next visit!

November 26, 2022

Great service as usual. Quick and easy.One of the best service departments in Vermont. More

by Stephan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Brattleboro Subaru responded

Stephan, great to hear from you! Our service advisors are excellent, they get you in and out as soon as possible! Thank you for your kind and honest words, you are a pleasure to serve. We look forward to your next visit!

November 25, 2022

The service was quick and prompt and thorough with kind service people and I even got to sit outside as sunny and warm. More

by laceycolmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Brattleboro Subaru responded

Lacey, thank you for your honest feedback! Our service advisors are excellent, we are happy to hear you had such a positive and warm experience with us. We look forward to your next visit!

November 23, 2022

Actually very disappointed in the manner the vehicle was delivered upon pick up, Front windshield interior was not even cleaned, detailing was less then adequate. My wife actually removed plastic shields o More

by jzawisa
Recommend Dealer
No
Employees Worked With
Tom McFeeley
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2022 -

Brattleboro Subaru responded

Hello John and Amy, So sorry your pick up experience didn't meet yours or our expectations. I know when we chatted outside before finding these issues you were very pleased with your experience and I'm sorry this tainted that. I'd like to offer you a detail at a local detail shop since you are so far away. Send us a receipt for up to $200 and we'll reimburse no questions asked. Sorry you didn't experience our best........ Luke Higley General Sales Manager Brattleboro Subaru. Direct line if you'd like to discuss further 802-246-2952

Dec 06, 2022 -

jzawisa responded

Luke, Thank you for the offer for detailing of the Ascent, we will most definitely take you up on this offer which will probably not happen till after the Holidays, possibly after the first of the year when things calm down. Appreciate the response and we will let you know. John & Amy Zawisa

November 18, 2022

Excellent service writers, friendly,helpful, informative and willing to go out of their way to get the job done More

by sprague122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sciacca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Higley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nizam Mushaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
John McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Brattleboro Subaru responded

Hey there! We appreciate your feedback, thank you for your kind and honest words. Our employees care about you and your wants and needs, they will do what they can to ensure you are taken care of! We look forward to working with you in the future!

November 17, 2022

Super awesome service center, always accommodating. Willing to help and leave my car clean. Nice location More

by katybug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Perkins
Nov 18, 2022 -

Brattleboro Subaru responded

Katy, thank you for your positive review! We appreciate your feedback, our service advisors are excellent! They genuinely care about you and your car, making sure you are driving in a safe vehicle!

...
37
...