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Brattleboro Subaru - Service Center

Brattleboro, VT

4.8
1,082 Reviews

1,082 Reviews of Brattleboro Subaru - Service Center

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April 10, 2025

excellent service and attention, They are very punctual and do their job very well. Thanks. More

by Luis Herrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Brattleboro Subaru responded

Luis, thank you for taking the time to leave this great feedback about your experience! Thank you for choosing us for your automotive needs and we look forward to seeing you in the future!

April 10, 2025

Really great people to work with. I would highly recommend people to use there service. More

by djebfd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Brattleboro Subaru responded

Thank you so much for the great review! We appreciate you taking the time to leave your feedback and your business! Thank you for choosing and trusting us! We look forward to seeing you in the future!

April 09, 2025

Very uneven. Sometimes I get excellent service, sometimes so-so. My last service was 2,5 times longer than promised and almost twice more expensive. More

by feledmar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John McLean
Apr 10, 2025 -

Brattleboro Subaru responded

Thank you for taking the time to share your experience with us. We sincerely apologize for the inconsistency in service and for the delays and cost overruns during your most recent visit. This is not the standard we strive for, and we understand how frustrating it can be when expectations are not met. Your feedback is incredibly valuable as it helps us identify areas where we need to improve. We are currently reviewing our processes to ensure better consistency in service and to prevent situations like this from happening again. Please feel free to reach out at 802-251-1000. Your satisfaction is our priority, and we hope to have the chance to restore your trust in us.

April 08, 2025

Great service department at the Brattleboro location. Everything from scheduling to pick up was easy and friendly. More

by chrisbedaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Brattleboro Subaru responded

Chris, thank you so much for the kind review about your experience with our service team! We appreciate you choosing us for your automotive needs and we look forward to seeing you in the future!

April 04, 2025

Brattleboro Subaru Service Department is excellent. The staff is always friendly and professional, taking the time to explain the necessary repairs for my vehicle. The work is done quickly and efficien More

by jrpeloso1
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Brattleboro Subaru responded

Thank you SO much for taking the time to leave this amazing feedback about your experience with our service team! We are so happy to hear that you had a great experience and we truly appreciate you choosing us for your automotive needs! We look forward to seeing you in the future!

April 04, 2025

My car was fixed for the recall in the time they said it would be and I was given a loner. Also a lottery ticket and option to trade in my car. I have no intention of trading it in though. I am keeping it More

by lapointe0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Brattleboro Subaru responded

Thank you so much for your kind words about your experience with us! We understand not wanting a car payment but if you ever change your mind and want to trade your vehicle, we would greatly appreciate the business! Thank you for choosing us, we look forward to your next visit!

March 27, 2025

Your service department is superb. i am very happy to have my car serviced at Brattleboro Subaru. More

by gortybaldwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Beebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Brattleboro Subaru responded

Gorty, thank you so much for such great feedback about our service department! We really appreciate you choosing us for your automotive needs and we look forward to seeing you at your next visit!

March 26, 2025

Excellent work by the team at this place in our community of the great city of Brattleboro More

by timothyberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Brattleboro Subaru responded

Timothy, thank you so much for such kind words about us! We truly appreciate it!

March 22, 2025

Thoughtful and helpful explained everything including what was done and what was needed. Giving full attention More

by jeanet2710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Brattleboro Subaru responded

Jeanet, thank you for taking the time to leave your kind feedback about your experience with our service team! We truly appreciate you choosing and trusting us for your automotive needs! We look forward to seeing you at your next routine visit! Take care!

March 17, 2025

This visit was for warranty service. What would be done and cost were all explained. I was delighted to have a "loaner" car. The work was done in the time alloted. Thank you More

by sheeran176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
new yound man whose name I have forgotten. 5stars
Mar 18, 2025 -

Brattleboro Subaru responded

Thank you so much for taking the time to leave us this awesome review! We are so thrilled to hear that your service visit went well! Thanks for choosing and trusting us with your vehicle and we look forward to seeing you at your next visit!