Brattleboro Subaru - Service Center

The Service Department does good work, but needs training on one issue that I know of. The day after service, after a heavy rain, water poured onto the passenger in the front seat upon entering the car and c on one issue that I know of. The day after service, after a heavy rain, water poured onto the passenger in the front seat upon entering the car and closing the door. When I called to report this issue, I included my misunderstanding that the drainage system for the sunroof was connected to the cabin filter area. I knew the cabin filter had been replaced. Tim told me there was no connection. Instead of asking me when the drainage system had been checked, he asked me if I had left the window open. The idea that I would expect the service department to take responsibility for my leaving a window open was insulting. I had of course not left a window open. When I drove the car in to be checked, Jordan asked me the same question. I told him it was insulting. He said it wasn't personal. Eventually, after the service department checked, Tim told me that checking the drainage system is not included in any regular checkup, and that when that drainage system gets clogged, water builds up and then enters the cabin as it had the day after service. It seems obvious to me that Subaru Service should periodically check the sunroof drainage systems as part of their regular service; and it seems necessary that Subaru Service Departments train their personnel, when they are told of water pouring into the cabin, to ask if the car has a sunroof and if the drainage system has been checked--rather than asking if the window was left open. More

The service department has always been excellent. I have owned 9 Subaru's and they have all been serviced here. Top notch department. I have owned 9 Subaru's and they have all been serviced here. Top notch department. More

Incredible timely service! Explained all work and costs clearly as well! Thanks to all as they are always great! Explained all work and costs clearly as well! Thanks to all as they are always great! More

Amanda is very helpful in making sure that the service for my car is accurate and is mindful of how much it will cost. She is honest and upfront and makes doing business with Brattleboro Subaru's service for my car is accurate and is mindful of how much it will cost. She is honest and upfront and makes doing business with Brattleboro Subaru's service department enjoyable. More

my experience was excellent from start to finish. very impressive. great vibe and friendly people very impressive. great vibe and friendly people More

So far I've had good results servicing my 2023 crosstrek limited. I did not buy it at Brattleboro Subaru. I got a better deal at Keene Subaru. When I trade again...I will try to see if I can get a good deal limited. I did not buy it at Brattleboro Subaru. I got a better deal at Keene Subaru. When I trade again...I will try to see if I can get a good deal at Brattleboro Subaru! More

Morgan is always cheery and unfailingly thorough in her explanations. She listens well. Since COVID wound down, making service appointments at Brattleboro Subaru has become easier and far more convenient. explanations. She listens well. Since COVID wound down, making service appointments at Brattleboro Subaru has become easier and far more convenient. I like the attitude that the service department has the customer's back. More

Sales and service are always fair and reasonable and service is always performed quickly and efficiently. service is always performed quickly and efficiently. More

Friendly staff makes a world of difference! These employees know what customer service means! Thanks! These employees know what customer service means! Thanks! More