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Brattleboro Subaru - Service Center

Brattleboro, VT

4.8
1,006 Reviews

1,006 Reviews of Brattleboro Subaru - Service Center

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November 23, 2024

Jordan is very attentive, explains everything clearly, and listens to any issues I might have questions about with the car. He is also responsive by text when things come up on the road. The dealership ha More

by svp1476
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nizam Mushaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2024

The service folks are most professional, informative, courteous. My Forester always seems happier after being tended to. I will continue to have my car serviced at Brattleboro Subaru because I trust them More

by wcbrooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2024

Staff are great but every time I’ve brought my car in for work, I leave with a new problem. This has happened the last three times I’ve taken my car in for work so I am now looking for a new mechanic. More

by shabbazabba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2024

Everyone is always polite and pleasant. The service was done as described and was actually done 2 hours earlier than they stated. More

by Wecooks.alot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Boutilette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Brattleboro Subaru responded

Thank you for leaving a review! We appreciate your feedback! Our service team always tried to make sure our customers are knowledgeable about the work we do on their vehicles. And we try to make sure we get the job in a timely manner. Thank you for choosing us for your service need and we hope you come back to us again!

November 16, 2024

We appreciate the thoughtful, friendly service provided by Amanda and her colleagues at the service desk. They always lay out what type of work will be taking place, and they explain all charges thoroughly More

by James123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Brattleboro Subaru responded

Thank you for leaving a review James! we appreciate your business and willingness to leave us feedback! Our goal is to make sure our customers know what work is being done and what we charge for them. Our staff in Service is always friendly and efficient with their work. Thank you again for choosing us and we hope your return to us in the future!

November 10, 2024

prompt and efficient. Good results on my information panel which is now working quite well. More

by hillabrown
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Brattleboro Subaru responded

Thank you for taking the time to leave a review! We are so glad that you had a good experience with us! Our goal is always to make sure our customers leave here satisfied with their vehicle. Thank you for choosing us for your service work and we hope to see you again in the future!

November 07, 2024

I wrote a review two days ago that was not complimentary. The dealership contacted me instantly to rectify the problem. I went there this morning and it was like it had always been. Jordan got me in and out More

by escott3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn McMillan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Brattleboro Subaru responded

Thank you for this review Elaine! It is always our goal to make sure our customers are satisfied. Sometimes misunderstandings happen, and we are so glad that we could make this right for you! Thank you for being such a loyal customer to us, and we look forward to seeing you again for your next service!

November 05, 2024

I stopped at Brattleboro Subaru as my check tire light came on. I was pretty sure it was just because the temperatures have dropped and I needed more air in the tires. I went in expecting them to say it w More

by escott3
Recommend Dealer
No
Employees Worked With
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Brattleboro Subaru responded

Hi Elaine, I am so sorry that you have a poor service experience. That is certainly not our goal. We want to make sure our customers are taken care of. My name is Abbey, and I am in charge of responding to reviews at Brattleboro Subaru. I have brought this up to our management and we are working on getting a solution to this problem. Thank you for your feedback. It is important that we hear about all of the experiences that happen at our store so we can make sure we are impacting people the way we intend to. And rectifying the situation if need be. If you would like to talk about this further, please reach out to me directly via email at digital@brattleborosubaru.com or call 1-802-251-1000 extension 141. Thank you again Elaine, your feedback is appreciated more than you know, and your business more so.

November 05, 2024

I have asked to be removed from this list but they don’t listen, since they don’t listen I will score More

by anderson19731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Sciacca
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Higley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nizam Mushaba
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Reynolds
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marie Cook
1.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Warren
1.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Dow
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn McMillan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Brattleboro Subaru responded

Hi there, My name is Abbey and I am the Digital Marketing Manager at Brattleboro Subaru, and it is a part of my job to respond to these reviews. I am so sorry that this has been an issue for you. I would like to get some more information about you in order to get you taken off of our emailing list. If you could please reach out to me with your name and your phone number so we can take the appropriate action so you don't receive our surveys anymore. My direct line is 1-802-251-1000 and my email is digital@brattleborosubaru.com. I hope to hear from you soon!

November 02, 2024

Always Great Service ay Brattleboro Subaru! Every time, regardless of the work that's required. My go-to place for auto work. More

by bull73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Brattleboro Subaru responded

Thank you for leaving a review! Our goal is to make sure our guests come to us feeling comfortable and confident in our ability to complete the work. we are glad you have had good experiences with us. Thank you for choosing Brattleboro Subaru and we hope you continue to choose us!

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