Brandon Ford

Scammed Called them before I went to make sure the CPO Mustang online was in stock. Salesman said it was and took my hour ride there. When I arrived the sales Called them before I went to make sure the CPO Mustang online was in stock. Salesman said it was and took my hour ride there. When I arrived the salesman said he was busy so they sent someone else and he took me to the used mustangs an it was not there. Goes back an says it is in other lot an he would go get it. After 20 minutes I spot him and says he was busy an puts me with another salesman who takes to other lot to tell car is not there but being inspected. Would trust this dealership at all people BEWARE! More

Great experience with great people We worked with Manny Rodriguez for this purchase and he went out of his way to help us feel comfortable and satisfied with our purchase. Great vehicle We worked with Manny Rodriguez for this purchase and he went out of his way to help us feel comfortable and satisfied with our purchase. Great vehicle at an amazing price. Would recommend them to anyone. More

Internet Sales Amazing, 4 emails and one phone call to check availability of a new truck I found on their website. No one had emailed me back. Amazing, 4 emails and one phone call to check availability of a new truck I found on their website. No one had emailed me back. More

Great Service and Great Product Jason was always eager to help. When I had a question he either answered it on the spot or did some research and get back to me quickly. He also mad Jason was always eager to help. When I had a question he either answered it on the spot or did some research and get back to me quickly. He also made me aware of discounts and incentives I was eligible for. More

They do NOT keep there word on DEALS even if its APPROVED!!! I have been working on a deal with Brandon Ford since late August of this year (2018) I had a deal "APPROVED" with my trade in value at $39K (2018 Toy I have been working on a deal with Brandon Ford since late August of this year (2018) I had a deal "APPROVED" with my trade in value at $39K (2018 Toyota Tundra) which was apprised by the sales associate & the MANAGER on duty that day! I did not agree with the rates / monthly payments so I decided to wait on a used one to lower the price & bring the payments down. Yesterday I found the used truck that I wanted. I contacted the finance dept. which got on it right away. Even putting a SOLD sign on the truck I wanted... They asked to see my trade again the 2018 Toyota Tundra of course I said ok. The usual inspection was done again by another sales associate / manager this time they told me my trade was worth $31K a difference of $8k of course I said absolutely not NO WAY. I kept my cool waited to speak to the manger.. When I finally spoke to him he said "had you taken the 1st truck I would of had to eat $8k but not today"... I said to him... Mind you we had an "APPROVED DEAL ON THE TABLE" Keeping my cool I shook his hand & thanked him for wasting my time.. Unless they honor there deal they have LOST me as a customer for life!!! This is sad to especially from a dealership who's suppose to be #1 in sales / customer service... NOT YESTERDAY don't waste your time... They do not honor there deals even when its ALL APPROVED!!!!!!! I`m extremely upset & frustrated with the way they do business More

Best customer service and very helpful! Toni and Tommy went above and beyond in helping to make my car shopping experience go at ease! From the moment I sat down in Toni's office she made su Toni and Tommy went above and beyond in helping to make my car shopping experience go at ease! From the moment I sat down in Toni's office she made sure to explain everything in thorough detail and answered all my questions. Tommy asked me specific questions of what I was looking for and he made sure that I was completely satisfied when selecting my new car. If it was not for Toni and Tommy I would not be riding in my brand new Ford Fusion today. The customer service from both employees was 5 star worthy and I would highly recommend them to all my friends and family! More

Smooth and professional experience My daughter was looking to buy her first car. She looks very young and was treated poorly by a dealership in Lakeland. We had visited Russ 3 months My daughter was looking to buy her first car. She looks very young and was treated poorly by a dealership in Lakeland. We had visited Russ 3 months earlier when she first started exploring her options. He remembered her and the cars she was interested in previously. When she narrowed down her model choice, Russ guided her to the perfect one. He put her at ease and helped her overcome her fear of making the wrong choice with her first big investment. Three generations were there when she finally decided to make the purchase a few days later. It was surely an odd experience with all of us at the table, but he related to all of us while focusing on her as his customer. Russ has a fun loving personality with the knowledge needed to introduce you to a variety of cars. My husband and I are going to be looking for replacements at some point. We know exactly who will contact: Russ at Brandon Ford! More

Best dealership and salesman to deal with! Brandon Ford has been my family’s dealership for years now. We’ve bought 5 vehicles from this dealership. Most dealership are a pain in the rear to de Brandon Ford has been my family’s dealership for years now. We’ve bought 5 vehicles from this dealership. Most dealership are a pain in the rear to deal with, but Brandon Ford they treat you like family, they understand what you’re looking for and they will meet every need to get you into the vehicle you want. Ilaisa Taloa was very good to me when I bought my brand new Escape. He helped me out trying to find one that I could afford with every option that I wanted. He didn’t care about making money off of me, he treated me like family, he spent so much time with me to make sure I found the perfect vehicle, and that’s why Brandon Ford is by far the best dealership around the Tampa area and perhaps the whole state! Great people, great selection, and outstanding service. More