Bozard Ford Lincoln

Mike Barfield has exceptional Customer service skills. His communication was excellent. Always followed up with a phone call or email on the status of an order we placed. Very non-agressive in his sales t His communication was excellent. Always followed up with a phone call or email on the status of an order we placed. Very non-agressive in his sales technique which is refreshing and was attentive to both myself and my wife. Will definitely continue to do business with Bozard Ford because of Mike and will refer him to friends and my business. More

because everyone was so nice and helpful frank severius was very nice and work hard to get me in a truck that i wanted he was very helpful thanks again frank and to everyone who help me thomas was very nice and work hard to get me in a truck that i wanted he was very helpful thanks again frank and to everyone who help me thomas More

I am so happy and proud of Bozard Ford Lincoln, with the help of my Son Bo Bozard and he connected me to Mr. Mike Barfield to help me buy my new Ford Edge and the dealership made me so happy and helped me s help of my Son Bo Bozard and he connected me to Mr. Mike Barfield to help me buy my new Ford Edge and the dealership made me so happy and helped me so much to have my new car. More

When my wife and I came into the dealership we met Dave outside. He was friendly and immediatly established our need rather than just trying to sell a car. We talked for a few minutes about what we were tr outside. He was friendly and immediatly established our need rather than just trying to sell a car. We talked for a few minutes about what we were trying to accomplish before recommending any products. I left the dealership without purchasing initially, but after some time talking to my wife, we decided to look into purchasing the car we test drove. I called Dave back later that afternoon, explaind my situation and he said he would take a look at possibilities and get back to me. He called later that evening and thought he could help us out. We made and appointment for the following afternoon. When we returned the next day, the car was already set off to the side and we were given an opportunity to inspect the car. We went inside, talked to the finance person and after a while we were presented with what we felt a fair offer and terms that met out specific need. After driving home in the new to us car, I noticed that the slignment was not quite right. I called Dave the following day and he set me up with an appointment the following day. The issue was corrected. There was one other issue with the supplied Navigation system DVD (not the correct one). After talking with Dave, he located the correct one and is mailing that one to me, preventing me from having to make a return trip just to pick it up. Dave has been very helpful in making the purchase go very smoothly. Thanks very much! More

Henry Rowe and I have had an ongoing relationship for several years. As a Ford retiree I have a great interest in the company's products, and have contacted Henry on more than a few occasions for inform several years. As a Ford retiree I have a great interest in the company's products, and have contacted Henry on more than a few occasions for information regarding new Ford vehicles; information he gave knowledgeably and courteously. Previously I also generated an X plan for a neighbor, who successfully dealt with Henry and was extremely pleased with the Bozard experience. More

My first couple of visits with the sales department at Bozard, while not unpleasant, left men cold and wondering if I would do business there. Then, one day I met Henry. Henry is great and the best sa Bozard, while not unpleasant, left men cold and wondering if I would do business there. Then, one day I met Henry. Henry is great and the best sales representative I have worked with at any Ford-Lincoln-Mercury dealer. He took the time to ensure that I was getting what I required and wanted an, presented all the details. There was no gamesmanship. Then at delivery, he showed me all the new stuff and how it works in a was that anyone could understand. And, between the order to delivery, he kept me informed at least weekly on the progress of manufacture and shipment. What more could anyone ask for? He is a great guy, frienly, courteous, respectful, and knows that great customer service wins every time! He truly is an asset to the Bozard organization. You can bet I will be sending him more customers. More

last year i had a horrible experience this year your staff turned that around and i was treated with respect and received a fair price and enjoyed the process which is usually aggravating I had the bes staff turned that around and i was treated with respect and received a fair price and enjoyed the process which is usually aggravating I had the best experience and will once again utilize your facility. thank you More

Tom was eager to find the car that I wanted and not the car sitting on the lot. It all comes down to customer service and listening to what your customer wants and delivering it without all the usual new c car sitting on the lot. It all comes down to customer service and listening to what your customer wants and delivering it without all the usual new car buying hassles. More

I gave all 5's because my experience was very pleasant - this is my second car purchased from this dealership. I have already recommended Bozard to my friend whom will be coming in next year for her new car this is my second car purchased from this dealership. I have already recommended Bozard to my friend whom will be coming in next year for her new car. Thanks ps. Kevin in the quick lane is awesome. More

After going through such miserable experiences at Mike Shad Ford at The Avenues, Duval Ford, and Mike Davidson Ford, I was refreshed to see some people still know how to do business the old fashioned way. Shad Ford at The Avenues, Duval Ford, and Mike Davidson Ford, I was refreshed to see some people still know how to do business the old fashioned way. Not only was I treated w/the utmost courtesy and respect, the professionalism of Bruce Galbraith was a welcome change from the high pressure, nickel and dime Ford dealers in Jax. I got the car I wanted, and their people did everything in their power to make sure I got the most out of my purchase. I would definitely recommend this dealer to anyone in N. Florida looking for a new or used vehicle. More