Boston Volkswagen

Underwhelming Experience Classic tale of over promise and underdelivered results and how not to make a customer feel when they buy a $20,000 vehicle. I will be nothing but fai Classic tale of over promise and underdelivered results and how not to make a customer feel when they buy a $20,000 vehicle. I will be nothing but fair and honest in this review. I will highlight the good and the bad. but that is just it, you should never be in a situation when buying a car that one has to outweigh the other. I purchase a "Certified" 2017 Jetta from the dealer. The dealer was fair on price and additional options such as Gap insurance plus tire and rim protection. all in with tax, title, fees, and extras; the car came to $20,000. They gave me a great deal on the car because it was the end of the year and the car had sat on their lot for 40 days. I picked up the car on Monday December 23rd. As I side note, I was offered to take the car and inspected it myself because the dealer was backed up on inspected before the holiday and that if I send a copy of the inspection report, I would get reimbursed the $35 for the inspection. I still haven't heard back from the dealer after I sent them a copy of the report the day I got the car. On the following Saturday, the 28th, five days after taking delivery. I noticed a large hole and crack in the plastic deflector just below the driver-side windshield wiper. The size of the hole is about two golfballs and easily you could fit your hand inside it. I took a picture of the damage and emailed it to Greg, who was the product specialist who assisted me in the purchase of the car. Greg was great. he was attentive throughout the whole process and answered my concerns promptly. this review is not about anything he did. On the following Monday Greg asked me to come down to the dealer to have the used car manager, Mike Flaco take a look at it. While I was there, I also voiced my concerns to Josh Dupre, the sales manager who helped me with the final paperwork. To which Josh responded to my concerns about the damage with "I can sell a used car with as many holes as I want". Not exactly something I want to hear from the sale manager who just sold me my first Volkswagen. Are all "Certified Pre-Owned" Volkswagens allowed to have holes in the plastic? Is that a part of the comprehensive 100+ Point Dealer Inspection? Mike inspected the car and said it wasn't covered under warranty and played car dealerships favorite game by placing the shadows of doubt in the air. That they didn't know when the damaged happened and it's not covered under warranty. Neither can I prove when it happened, but what is more likely, the 5 days I had the vehicle or the 40 days it sat on the lot? Mike did offer to cover the cost of labor if I ordered the part, which at the time seemed like a fair deal. I went and spoke with Anderson in service who told me the parts would be $130 each and that I'll need to order the left and right deflectors. $260 more for a certified car I just took a $20,000 loan on! At this point I walked away. I ended up going down the road to the VW dealership where my mom purchased a Tiguan because we had such a great experience there. I ordered the part from them and it was cheaper ($120). They didn't try to upcharge me into buying two of them and when I spoke to the service advisor about installing it, he said it's possibly not even worth charging you labor to put this in because it's so easy! Moral of the story is to take care of your customers at all points of the transaction. make them feel valued and empowered by their purchase. a car is the second biggest purchase someone will make in their life behind buying a home. The "CERTIFIED" car should have never been sold with that damage and comments like ""I can sell a used car with as many holes as I want" should never be said to a customer. Volkswagen’s slogan for their Certified Pre-Owned program is “Go With Confidence”. This whole experience does not fill me with a sense of confidence. More

Purchased a Uesd 2011 Ford Flex Sept 6th 2019 There was a noise in left front wheel, and engine light was on Ipon delivery, salesman stated both problems had been fixed. After picking up the vehicle I notice noise in left front wheel, and engine light was on Ipon delivery, salesman stated both problems had been fixed. After picking up the vehicle I noticed noise was still in the left wheel, and a couple days later the engine light came back on. Long story short , it needed new plugs because it was a misfire on 2nd Cylinder, and all the did was reset the light to go off, because I changed the plugs myself, and the ones in there were clearly old. The noise in the sfheel was w bad tire. They put two tires on the front but they were the cheapest one they could find.(looked them up in line. I live Approximately 2 miles from this dealership, so reall was Leary off driving the car back for them to service it and fix the issues that they never fixed the first time It cost me 60 dollars to change the plugs, which I did myself, and now the vehicle runs like a top. Tires coming soon Long story short, “I WOULD NEVER RECOMMEND OR DO BUSINESS HERE AGAIN”!!! More

Hands down the best VW dealership in MA This group is top-notch - from start to finish the team was helpful and pleasant to work with! I am going back for a second vehicle! Hamil rocks! Arma This group is top-notch - from start to finish the team was helpful and pleasant to work with! I am going back for a second vehicle! Hamil rocks! Armando in service also Rocks! Josh Dupre is fantastic as well! Love Boston VW! More

Maintenance Check-up Good Morning, Thank You For The Service And The Hospitality On My 2014 Volkswagen Passat. The Vehicle Is Running Well. And In Excellent Conditio Good Morning, Thank You For The Service And The Hospitality On My 2014 Volkswagen Passat. The Vehicle Is Running Well. And In Excellent Condition. Thank You Again. More

RIPOFF.. I Brought My 2014 VW Passat To Boston Volkswagen To Have The Car Check Out Before I Go On Vacation And A Long Road Trip. I Could Not Believed The Bill I Brought My 2014 VW Passat To Boston Volkswagen To Have The Car Check Out Before I Go On Vacation And A Long Road Trip. I Could Not Believed The Bill $90.00 Dollars. I Was Surprise And Stock, I Did Not Raise A Fuss Because I Want To Get Home From A Hard Day At Work. I Know That I Didn't By The Car Their, But That Is OUTRAGEOUS...They Probably Spent An Hour (Tops) But The Meet And Greet Was Excellent And Professional. I Guess I Wont Be My Car Their Anymore.. More

Horrible Sales and service employees are Slow, unprofessional, and just plain disrespectful. Don't bother at this particular dealership, it is worth it to driv Sales and service employees are Slow, unprofessional, and just plain disrespectful. Don't bother at this particular dealership, it is worth it to drive slightly further to a different one More

Happy customer :) I recently purchased a used Tiguan from Boston Volkswagen. Antonio was wonderful and made the buying process extremely easy. He was there to answer an I recently purchased a used Tiguan from Boston Volkswagen. Antonio was wonderful and made the buying process extremely easy. He was there to answer any questions or concerns I had (and I had many!) I’ve already recommended for a few friends to check them out! I got the car I wanted and couldn’t be happier! Thank you Antonio and the Boston VW team! More

The staff was very helpful and the test drive was thorough. Antonio was very nice and patient. When discussing pricing, he was accommodating and listened to my concerns. I was concerned about the car not havi Antonio was very nice and patient. When discussing pricing, he was accommodating and listened to my concerns. I was concerned about the car not having a spare tire and he addressed the problem. More

Great help Great dealership Helped a lot and facilitated the lease with ease Will totally look for Antonio Miles in future purchases, great fuel for all the h Great dealership Helped a lot and facilitated the lease with ease Will totally look for Antonio Miles in future purchases, great fuel for all the help More

Positive buying experience First of all, it’s a really nice dealership. Everyone in there is professional and friendly. Antonio is a great guy and he was thorough showing me the First of all, it’s a really nice dealership. Everyone in there is professional and friendly. Antonio is a great guy and he was thorough showing me the details of the car I was looking at, and he answered all of my questions. If you are in the market for a VW then this is your place! More