Borton Volvo

Bought my second Volvo there and brought it in for service regularly. There was a fantastic woman named Nicole in customer service who was always helpful and responsive in the first years I owned the service regularly. There was a fantastic woman named Nicole in customer service who was always helpful and responsive in the first years I owned the car. Since she left, the service at the counter has been horrible, except for the same nice woman who takes the money and gives one back the car keys. The only other positive thing is that they wash the car. I have things repaired and had to return the next day. It's always expensive and haven't been confident they were doing right by me. My experiences at the Golden Valley location were unpleasant in the early years I owned the car. After that I went to the Lyndale location. Not sure of name of the least helpful guy--he's been there since I bought the car. He's argumentative and borderline mean, definitely not helpful. The last visit, I scheduled a rental car for 7 am and told them I had an appt at 7:30. When I brought my car in and asked for the rental, for which I would pay, he told me there was no way I could get it until later. I walked out and haven't been back for more than a year. I found a wonderful independent repair shop for my 98 V70. Walked in on January 8 with the idea of looking at a new car--the dealership is convenient to my home. The receptionist had a mouthful of food and just looked at me before I said hello. She said hello and went back to eating. I walked around for about 5 minutes, waiting for someone to step up--usually one is practically accosted at the door at a car dealer. Then I went back and asked for help with a new car. Was told someone would be with me in a minute. I waited 10 minutes before walking out. I'm buying a new XC70 from the other Twin Cities dealer, though it's farther away, they treat their customers much, much better! More

I've been a Volvo owner for over 10 years with three different models. Had great service in the different cities we've lived in. Moving here, I expected the same and was horribly disappointed. Ev different models. Had great service in the different cities we've lived in. Moving here, I expected the same and was horribly disappointed. Everytime I brought my Volvo in for a minor issue, I was quoted over $1500 in repairs (at least three seperate times) and in addition every time I left there, within 24 hours something else was wrong with my car. I have service records showing I was there 4 times within 90 days with over $6000 in repairs. Meanwhile, with all my other Volvo dealers in other cities, I brought my car in for oil changes, tires, regular service, everything and never had a problem. And then all of the sudden I start going to Borton and its like my car is literally falling apart. I do not find them trustworthy, either. Like I said before I had electrical and mirror problems I'd never had before until I started going to them. Items that "popped up" after they had worked on the car. When I brought this up to them, they were extremely rude saying it was impossible to link one problem to their work. Really? Impossible. On top of all that I bought four new tires from them and two were wore down to the treads with in 9 months. But there was no way I was going back there again. My last dealer, where we used to live, treated me like family. Talked me through every repair. Was thorough and helpful. Not Borton, all the people I worked with who wrote up my car were horribly rude and very matter of fact. I even called the service manager, because I thought he might want to know why I was never coming back and he could have cared less. I do not recommend Borton and based on my experience with them, I am seriously considering another car for my next purchase, because the idea of traveling to the other side of MSP to go to Kline for service does not sound appealing. Good luck! More

They put the wrong size part on my car and now they won't mend the problem. They say they are going to call back and never do and their attitude is, quoted from Tim Simonson the manager, "you can't prove it mend the problem. They say they are going to call back and never do and their attitude is, quoted from Tim Simonson the manager, "you can't prove it". I guess customer service is not offered there. I am just thankful a non borton mechanic found the issue and repalced the part before someone got hurt or even killed. If that part failed while I was going 65 mph it could have been deadly. That is the kind of vehicles Borton is putting on the roads. Not only did they put on the wrong size part, that was only the straw that broke the camels back, but the recalled tie rod and to be replaced at 23K miles, hmmmmm I wonder if that was the right tie rod they put on. It makes you wonder. Borton has been the worst dealership I have ever had to work with, they really hurt the volvo name. It is very sad when you purchase a $45k car and the dealer can't back it, and it is considered a luxury vehicle yet there is no luxury here when it is repaired with the wrong parts. I just wish they would return my calls and deal with this so I can sell this car and get a real luxury vehicle More

Beware that if they confirm your appointment time that does not have any correlation with when your car will be worked on...waited 2 hours in the waiting room for them to come get me for completion of ser does not have any correlation with when your car will be worked on...waited 2 hours in the waiting room for them to come get me for completion of service only to be told by the same rude employee who checked me in that my car was 'next in line' and they had no clue how long it would take to complete. If only I would have known, I would have gone somewhere else and not wasted my time. More

great place -need to go again and recommend all my friends. this was my 1st visit since moving into the area - did all they could to help me. really nice place, clean washrooms, smiling faces. this friends. this was my 1st visit since moving into the area - did all they could to help me. really nice place, clean washrooms, smiling faces. this is what all dealerships should be like. my volvo was handled with care , i was followed up promptly by tim. tim went out of his way to keep me informed and the price was very competitive. after moving into the area from boston i wish they could follow me back to boston. i am here on a temporary position - if they treat a transplant like this i can only wonder what regular customers who purchased from them receive More

We went to buy Volvo S60 at Borton in Minneapolis/Golden Valley dealerships. They have two dealerships one in Minneapolis and Another in Golden Valley. This is the worst experience I ever had in my 15 years Valley dealerships. They have two dealerships one in Minneapolis and Another in Golden Valley. This is the worst experience I ever had in my 15 years of car buying experience. They offered us a price and took deposit and next day increased the price by $900 dollers. After two days later vexed with car shopping we called them and wanted to buy the car for the increased price ( plus $900) they invited us to the dealership and then pretty much told us they never offered that price and asked us to pay $2000 more. On phone they promised us that we have a deal and we can just come by and fill up the paperwork and get the car. This is the sleaziest sales people delaership I have ever been to. I strongly advice my friends not to go here. More