Borton Volvo

Annoyed Scheduled a maintenance appt, plus needed a new decal put on my emblem. Arrived and was told that my free maintenance package had expired. Wish I' Scheduled a maintenance appt, plus needed a new decal put on my emblem. Arrived and was told that my free maintenance package had expired. Wish I'd been told that when I made my appt, but I can live with it--I guess I could have been paying attention. They said they could do an oil change for $80. When I questioned the price, I was told it was the best price in town for a synthetic oil change. I declined knowing that was untrue. When I asked about the sticker for the emblem, I was told they could still do that under the warranty--but it would take an hour and a half. I asked if I could just take the sticker and do it myself, they said "no", but that I could go over to parts and see if they had one I could purchase--they wouldn't give it to me for free even tho it was covered by warranty because they said they had to do the work. I wasn't asking for a steering wheel! Let's use some common sense! And by the way, I have an appt at a local garage this afternoon to get an oil change---SAME OIL as Borton uses for $69.99. More

Service at Borton on my S80 I have had my 2 Volvo's at Borton for service many times, and when I read this website I was surprised to see the negative comments. There can always I have had my 2 Volvo's at Borton for service many times, and when I read this website I was surprised to see the negative comments. There can always be a mistake, but I have to say that I am very impressed with how many times Borton Service staff has done their best job for me. My recent service was the timing belt for the S80, and it was done with perfection at a good price. I was told that there are some bushings which are starting to go, and that they aught to be fixed sometime soon. Again, I was very happy with the service and with the report of what to look out for. I can also report that my S80 had a coolant leak but only on very cold winter days. This leak required a total rebuild of the engine main head gasket, and this was fortunately done while the vehicle was in warranty (barely). This job concerned me, but the car has done very well for a few years now after this major repair. Great job Borton. More

Horrible service x2 Picked up our X-Country & the "CHECK ENGINE" light was STILL illuminated after having it serviced & paid for! Car was there 2 days. Primary thought go Picked up our X-Country & the "CHECK ENGINE" light was STILL illuminated after having it serviced & paid for! Car was there 2 days. Primary thought going through my head after "COMPLETELY INCOMPETENT" was - "Hmmm, wonder if the $230 I just paid for the turbo sensor was the WRONG part & a COMPLETE WASTE!!!" By the way, the Turbo was a best guess with what was going on with the vehicle. Customer service is like dealing with a mortuary where it's difficult to tell between the mortician and the body (I won't name names). About a year ago, we had the 2002 X-Country in for a full checkup on EXACTLY what needed to be done to keep it safe & rolling - brakes, engine, fluids, etc. A week afterward the "OIL" light came on & I checked the dipstick & there was NO OIL IN THE VEHICLE!!! Is this not the most basic function of having the entire vehicle inspected; or for anytime the vehicle enters their service department??? Did they not check THIS fluid level??? Again, INCOMPETENCE & POOR SERVICE just do not cut it anymore. Review Borton's online comments & then do likewise for KLINE'S. We will now be taking the LONG, LONG drive to KLINE'S since they seem to care about service, are friendly, & perform & service with high ratings. We've been there once & there seems to be a vast difference (an understatement). Gotta wonder whether BORTON believes they have a lock on the Western burbs so, Who cares? I do. I will not be back for service at BORTON, let alone the eventual purchase of a new Volvo. More

Do NOT trust them! This dealer is terrible! My husband and I were looking for a reliable used vehicle and purchased an Olds Bravada from Borton. When we asked if it had This dealer is terrible! My husband and I were looking for a reliable used vehicle and purchased an Olds Bravada from Borton. When we asked if it had any mechanical or electrical issues, they breezed right passed the question and said it was a great vehicle for the price and everything was fine, etc, etc. The salesman, Tristan, also said that they want a good relationship with customers so they wouldn't send us off with a faulty vehicle.......Well, not 150 miles (exactly 1 week) after we purchased it, the fuel sensor was faulty, the gauges were all over the place, and coolant was leaking from the heater core...no heat in -30 below windchill and the car can barely make it to a auto shop 10 miles away! AND they said they would do NOTHING! They won't even look over the car. It is absolutely ridiculous customer service! Do NOT trust them! More

Went in for an oil change for my XC70, and two service guys came to tell me that I had a crack in the oil pan. This would be about 900 dollars to fix. I had someone else look at it and guess what??? No cr guys came to tell me that I had a crack in the oil pan. This would be about 900 dollars to fix. I had someone else look at it and guess what??? No crack! Surprise surprise! I called the service manager and he made it sound like I made that up in my head. Now I take my car to this great Volvo mechanic in Hopkins. No more Borton for me. And oh yeah, what happened to my all weather floor mats that they promised to throw in when I purchased my car??? More

Why I would not buy or use volvo services. The service girl Vicky is extremely un organized, and she makes the service advisers look like they're the idiots. She picks and chooses witch advisor gets a loa girl Vicky is extremely un organized, and she makes the service advisers look like they're the idiots. She picks and chooses witch advisor gets a loaner car for their customers. And their prices to service your car is way out of this world pricey way too expensive. They do get very rude on the phone. I best experience who really listened and help me was a gal named Judy. She was the BEST. and $55.00 bucks for an oil change? Really? They charge $ 130.00 bucks an hour?? Ripe off big time. More

Service at this facility seems on a par with dealership service in general. My experience with the salesman here was also typical. Tristan is exceptionally personable, but he represents things in a way tha service in general. My experience with the salesman here was also typical. Tristan is exceptionally personable, but he represents things in a way that some might characterize as outright lies. To my concern about the new S60 having only a six speed transmission, he stated that the top gears compared favorably with Audi's 8 speed in terms of rpms at highway speeds (they do not). When I expressed concern about the firm suspension and 18 inch wheels standard on the S60 (there is an available comfort option with softer suspension and 17 inch wheels), he stated that the standard S60 T6 suspension (non-adjustable) is set for the comfort range of the adjustable suspension (it is not). I liked the car and I bought it, but even though I still wish it had a more compliant suspension and a more economical transmission, I will not pretend that it does. More

First, let me point out that I would only use a "5" rating for over-the-top service, versus meeting expectations. Mike always greets me by name when I enter the bay (we do have 3 Volvo's, so per "5" rating for over-the-top service, versus meeting expectations. Mike always greets me by name when I enter the bay (we do have 3 Volvo's, so perhaps that has a lot to do with it). They have always, and I mean always, had the service completed within the estimated time. I have never felt the B.S. pressure to have something serviced that didn't need servicing. Additionally, if you're looking to buy a car, talk to Gene K. More

Since 1995 I have purchased 3 new Volvo's from Borton at their Lyndale Ave store. Their service was great up until about 2005. Since then it has drastically gone down hill. Service manager, and most of their Lyndale Ave store. Their service was great up until about 2005. Since then it has drastically gone down hill. Service manager, and most of the old staff is gone. My wife had a radio reception problem with her S60. They fixed it, however they broke the self dimming mirror. They denied it. I asked how much to replace it - $950!! I got a used one from a scrap yard for $75 and fixed it myself. Recently I took both vehicles in for 'express' oil changes. Both times my car sat in the oil change bay for 40 - 50 minutes without being serviced - the express oil change takes and hour, it used to be 20 minutes. I always used synthetic, but they put in regular dino oil. They failed to reset the 'service' indicator light on both cars. For this they want $135/hr for labor. More

1. Immediately upon purchasing my certified used XC70 in 1. Immediately upon purchasing my certified used XC70 in May, 2009 with 16K miles, I brought it back to have the tailgate latch fixed as it was stic 1. Immediately upon purchasing my certified used XC70 in May, 2009 with 16K miles, I brought it back to have the tailgate latch fixed as it was sticking (it requires two hands and several attempts to open). It was ‘repaired’ by Minneapolis location, but immediately returned back to its initial poor function. Living 1 hour away from the dealership where it needed to be fixed, I decided I could live with this minor inconvenience given that this was my ‘dream’ car and I loved it in every other way. I never had it addressed again. 2. In Nov. 2009, I had the entire fuel tank system replaced after the car broke down on the side of I94 on the way back from North Dakota. I had it ‘fixed’ at your dealership in Golden Valley, as this was the nearest dealership. Michael Galvin assured me that the problem was fixed entirely and the car had been driven. Unfortunately, I picked it up the next day and the same thing happened on the way home from the dealership– the car broke down on I35 S from the same issue. At the time, I was 9 months pregnant and particularly unhappy about being stranded twice in one week on the side of the interstate with my relatively new car. While waiting for a tow truck, I called to speak with Mr. Galvin, who was at lunch. I left a message asking for a call back and I never received one (until the next day after the car had been fixed). There was no apology or acknowledgement that this issue should have been fixed the first time. The car ran well until July 2010. 3. Last July 9, 2010, I had my car looked at by the service department in Golden Valley, figuring I’d give this service department another chance! I drive from Faribault, MN which is over 1 hour away. I work full time and have an infant (as I’m sure many clients do)—I needed to be sure I had a loaner or rental vehicle, even if I had to pay for it. When I made the appointment to have the car looked at, I confirmed not once but THREE times via phone that I would be able to use a loaner car, and the woman I spoke to said that as long as I got there before 5pm I could pick up the loaner Thursday. I took a day off work planning around my arrival by 5pm on time to get the loaner car. When I got there, Mr. Galvin said there was no record of my requesting a loaner car and acted as if it was my fault for not requesting one! Fortunately, he found one for me, for which I was greatly appreciative. 4. The car was there to check out a loud noise when making sharp turns, I also asked that they fix the windshield washer fluid system which was leaking immediately after filling. When I dropped of the car and explained it to Mr. Galvin, he indicated that this was likely because I overfilled the washer fluid. I explained that, no, it was a problem with the car, as you can fill the fluid tank and watch it run out immediately from underneath the car. The computer message for low washer fluid is always on, and then there is no spray when we try to use it. He was skeptical that there was even a problem, but said they’d look at it. The next day, Mr. Galvin advised me that the repair had been made on the washer fluid system, but that they could NOT hear a noise with turning. He said that everything had been checked out that could make this noise, and looked fine. I was initially satisfied that at least the washer fluid had been fixed, until I got it home that SAME DAY and saw that the ‘low fluid’ message was on again, and the fluid had all leaked out. The car also continues to make the noise when turning. I have realistic expectations regarding maintenance in that car parts will break, and there will always be things that go wrong—I just expect them to be fixed when I’m told by the dealer that they are fixed. While I realize windshield washer fluid is a relatively minor part of the whole function of my car, I have no confidence in the service department or the repairs that are made if they cannot even fix this correctly. I do not feel safe in the luxury car (still making a noise with turning) that I purchased for its renowned safety specifications. I appreciate that all repairs are made under warranty and I am not charged for them, but this is one should expect from purchasing a 100,000-mile warranty. I love this car and, as I said before, it was my ‘dream’ car; however, we will be trading in my Volvo much earlier than I had planned, and for another brand. While I still own the car, I will have the car serviced elsewhere, and no longer patronize Borton dealerships. I tell everyone who remarks at what a lovely car we drive that we are extremely dissatisfied with Borton dealerships, and we recommend they go elsewhere. Kline volvo, since then, has been FAR superior as far as service; I don't mind driving a bit further. More