Bondy's Nissan

Bondy's Nissan responded

Thank you for taking the time to share your experience! We are glad to hear that our team was able to provide quick service and make you feel welcome during your visit. We understand that pricing is an important consideration, and we appreciate your honest feedback. We strive to provide quality service, trained technicians, and amenities that add value to your experience. We are also sorry to hear the coffee station was not fully stocked during your visit. We will share your feedback with our team to help ensure it is better maintained for future guests. For future visits, be sure to check our website for current service specials and coupons, as we frequently offer savings on routine maintenance and other services. Thank you again for your business and kind words. We look forward to serving you again the next time your vehicle needs service. -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you for your feedback. We are sorry to hear about your frustration and understand your concerns regarding the diagnosis and communication surrounding your vehicle. After reviewing the situation with our management team, we understand that our staff has been in contact with you and that we are actively working toward a resolution. While diagnosing vehicle concerns can sometimes be challenging, especially when symptoms change or additional issues are discovered during the inspection process, we recognize the importance of keeping our customers informed throughout the process. We appreciate your loyalty as both a vehicle purchaser and service customer, and we remain committed to addressing your concerns. If there is any additional information we can provide, please do not hesitate to reach out to our service management team directly. -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you for your feedback and for recognizing our team. We are glad to hear that you found our staff friendly and helpful. We also understand your frustration with the wait time. We know your time is valuable, and a two-hour visit for an oil change and tire rotation is not the experience we strive to provide, especially when you have an appointment. We appreciate you bringing this to our attention, and we will communicate your feedback with our team and work toward correcting any process issues that may have contributed to the delay. Thank you for choosing Bondy's Nissan, and we hope to have the opportunity to serve you better in the future. -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you so much for the wonderful review! We're delighted to hear that you had such a fantastic experience with our team. Making the car-buying process easy, enjoyable, and stress-free is always our goal, and we're thrilled we could deliver that for you. We truly appreciate your business and your kind words. Congratulations on your purchase, and thank you for choosing Bondy's Nissan! -Breanna Bell, Customer Service Representative

Bondy's Nissan responded

Thank you for your kind words! We're thrilled to hear that our team's positive attitude made a difference in your experience. Helping our customers and creating a welcoming, supportive environment is something we take great pride in. We truly appreciate your feedback and are grateful for the opportunity to serve you. Thank you for choosing Bondy's Nissan! -Breanna Bell, Customer Service Representative

Bondy's Nissan responded

Thank you so much for your kind words! Our priority is always to provide excellent customer service and we're glad we were able to accommodate your needs. We look forward to seeing you again for any future repairs. Thank you for choosing us! -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you for the fantastic review! We're so glad to hear that Steve helped you find the right vehicle at a price you felt good about, and that Jayme made the paperwork process smooth and easy. Providing a straightforward and enjoyable experience is what we strive for, and it's wonderful to know our team delivered. We truly appreciate your recommendation and your business. Enjoy your Kia Sedona, and thank you for choosing Bondy's Nissan! -Breanna Bell, Customer Service Representative

Bondy's Nissan responded

Thank you for taking the time to share your experience! We're delighted to hear that Steve provided excellent service and made your vehicle-buying process comfortable and stress-free. At Bondy's Nissan, we strive to offer a fair, honest, and customer-focused experience, and we're glad Steve took your concerns seriously and helped make the negotiation process a positive one. We appreciate your business and look forward to serving you again in the future. Enjoy your new vehicle! -Breanna Bell, Customer Service Representative

Bondy's Nissan responded

Thank you for the fantastic review! We're thrilled to hear that you had such a great experience and found the car-buying process so easy. Kalimah takes great pride in providing exceptional customer service, and we're delighted to know he was so helpful throughout your purchase. We truly appreciate your kind words and your business. Congratulations on your new car, and we look forward to serving you again in the future! -Breanna Bell, Customer Service Representative

Bondy's Nissan responded

Thank you so much for sharing your positive experience with our service department! We are thrilled to hear that your oil change and filter replacement were completed efficiently and with no issues. We appreciate your business and look forward to serving you again in the future! -Brittany Martin, Owner Loyalty Manager