Bomnin Chevrolet Manassas - Service Center

Last time I was there, I was charged for my “free” oil change, the name/address/phone number on my receipt was not me & my reward points were not applied. It took 2 frustrating phone calls to get it worke change, the name/address/phone number on my receipt was not me & my reward points were not applied. It took 2 frustrating phone calls to get it worked out. I will not return. More

Excellent service from John Gardner and financial service from finance manager. Thanks. Please send survey. from finance manager. Thanks. Please send survey. More

The service department is horrible and do not recommend. If you want to have your day wasted. They are the place for you. I had to experience poor service and rudeness. What made matters worse was they repr If you want to have your day wasted. They are the place for you. I had to experience poor service and rudeness. What made matters worse was they reprogrammed existing fobs instead of going to parts to get the part that the sales department ordered. I had to explain my reasoning for the appointment to 3 people and none of them told the actual person that was assigned to my service. So, what I came for didn't get done. When I asked about my actual service I got a nasty response from a advisor that wasn't mine that my appointment was closed. So, I needed to wait until they got to it which would he before they closed at 7. So I asked for my keys and the part, so I can go elsewhere. I was told good luck cause no one will be better than Bomnin. Due this experience, I will never step foot back on that lot. Nor, will I recommend that dealership to anyone because what happen should have never occurred. More

José did an amazing job. He provided my car in a timely matter. I would come back here! He provided my car in a timely matter. I would come back here! More

José did an excellent job. He provided my car in a timely matter. He answered any questions or concerns I had regarding my car. He provided my car in a timely matter. He answered any questions or concerns I had regarding my car. More

Alladin was easy to deal with. No pressure and very knowledgeable of the truck. Sales manager also was great to deal with. No pressure and very knowledgeable of the truck. Sales manager also was great to deal with. More

They did a good job and got the vehicle done in a timely manner. I would use them again. manner. I would use them again. More

Lack of execution, organization and proper planning. You all need to do better with properly communicating with the customer and explaining the actual issues. You all need to do better with properly communicating with the customer and explaining the actual issues. More

Sonia was very helpful and was the one who chose to even when she was busy! when she was busy! More

The service rep I interacted with this time just plain didn't care about me or her job. She may have uttered 11 words to me in our entire interaction, she just seemed to be in a terrible mood, and I was o didn't care about me or her job. She may have uttered 11 words to me in our entire interaction, she just seemed to be in a terrible mood, and I was only there for a state inspection. My service ticket read "Sonia" but she never introduced herself nor was she wearing any kind of identifier. More