Bomnin Chevrolet Manassas - Service Center

I have been coming to this Chevy location for over 50 years. The service department is a stinking mess. I have had our Silverado in there for service of the electrical system 10 times (in 5 years). It st years. The service department is a stinking mess. I have had our Silverado in there for service of the electrical system 10 times (in 5 years). It still hasn't been fixed. The guys in the service department don't, and seems unwilling to go back and look at the past service invoices, in order to make the call that my truck has been in there way too many times. Every time I have brought (or towed) this truck in, I hear, "we had our best guy work on it" and "this should be the last time I need the repair". Every time I have brought it in, I have to agree to be charged $160.00 for a diagnostic fee to find out what the problem is. It ain't working. I have been in the restaurant business for 50+ years. I always tell my employees that when the guests have a minor problem, listen to them, and then fix it or come get me. What really pisses customers off is when you don't listen (actively). You will turn a minor problem into a big one, and usually, an expensive one. The Martins didn't run this dealership this way. They stood behind their sales and service. I just get excuses with these new guys. More

Every time I take my car with them they do a wonderful job, they are very good at what they do I wouldn't take my car anywhere else job, they are very good at what they do I wouldn't take my car anywhere else More

I will never take any of my vehicles to bomnin chevrolet ever again . Check your invoices carefully they add charges for services they didnt perform. They. Dont stand behind thier work and perform shotty s ever again . Check your invoices carefully they add charges for services they didnt perform. They. Dont stand behind thier work and perform shotty service. There service managers are less then helpfull. When you finally get your invoice corrected they act like they did you a favor. Had to go back several time to correct thier service mistakes. More

I bought a 2015 Silverado in September of 2022. Had the truck just a little bit over a year now. Truck has a crack in the windshield, didn’t notice it when I bought it cause the truck was dirty. Th Had the truck just a little bit over a year now. Truck has a crack in the windshield, didn’t notice it when I bought it cause the truck was dirty. They cleaned it up and I took the truck home in the dark. Noticed the crack and hit up my salesman Chris about it the next day . He said bring it in a certain day and they’ll look at it. They didn’t replace it because it wasn’t in the” line of sight” but mind you I just spent 30+ thousand dollars with them. In the first few months of ownership The High Pressure Fuel Pump and Catalytic Converters were replaced. A few months after that was experiencing electrical issues which caused me to spend 700 to fix the battery cables. I have the oil changed regularly at 3k miles. Had the transmission flushed in November of 2023. Roughly 5,000 dollars in maintenance alone. All Chevrolet Dealership work. No third party mechanics have ever touched my truck. Fast Forward to Dec 4th 2023. I drop my truck off to a local dealership.Noticed a Real bad vibration around 60mph. To find out the Torque Converter went out and with that being said…. The transmission needed to be replaced. Told the Service writer at the dealership it was at that I had extended warranty on the powertrain. Just to Find Out you can’t get it serviced anywhere else but the place I bought it from which was Bomnin Chevrolet in Manassas.The place the truck was at had the transmission in stock and was ready to put it in. All the warranty company said was to have Bomnin Chevrolet Call them to release the vehicle to the other dealership so they could fix it. The car sales manager at Bomnin Chevrolet even said “We don’t tell you that you have to bring it back to us when you buy the warranty”. Got it towed back to the dealership and they submitted a claim to the warranty company. Said it was going to take 4 days to get the transmission in and a day to put it in/ The claim was denied due to “ lack of service” on the truck. I put over 5,000 dollars in this vehicle plus the 3,000+ for the extended warranty just for them to say they aren’t going to cover it. I was not offered a loaner car either after my truck has been down for 10+ days. I bought the warranty so I wouldn’t have to deal with situations like this but here I am, no truck and a warranty I bought that I can’t use. I’ve spent 620 bucks for a rental car for 2 weeks and my truck is still not fixed and by the looks of it I’m going to have to extend my rental another week. To make things worse. I’VE HAD TO REACH OUT EVERY SINGLE TIME to this dealership. Not one phone call about an update or anything related about my truck was made to me. Please shop else where, this place will take your money and leave you hanging in the long run. More

Very clean and friendly staff, closed the deal and drove out of there in less than 2 hours. out of there in less than 2 hours. More

Great service department. Manager assigned a technician to ride with me to hear the noise that I was hearing. The technician noticed the noise and suggested a solution. The Manager assigned a technician to ride with me to hear the noise that I was hearing. The technician noticed the noise and suggested a solution. The vehicle was scheduled for a fluid flush and repair of Thermostat the next day. The problem I am still having, is, if the dealership conducts this "100 point" inspection that they claim, why did the vehicle make it to the sales lot with the problems that I experienced the first 12 hours of ownership. More

Service Writer Mr. Benitez was awesome, courteous and punctual with the services my vehicle needed, thank-you. Benitez was awesome, courteous and punctual with the services my vehicle needed, thank-you. More

Giovanni was great. Got me in for my appointment and out ASAP. Very professional. Thanks guys! Got me in for my appointment and out ASAP. Very professional. Thanks guys! More

Very difficult to get in touch with service. Not attentive or responsive. Took me a couple of days to finally get through to a person. Left numerous messages. Not attentive or responsive. Took me a couple of days to finally get through to a person. Left numerous messages. More