Bomnin Chevrolet Manassas - Service Center

The worst service and experience ever at a car dealership. The salesman and finance manager messed up the paperwork and had me sign for a car that I was not interested in. I drove home the vehicle dealership. The salesman and finance manager messed up the paperwork and had me sign for a car that I was not interested in. I drove home the vehicle I originally thought I had purchased for 1 month before the salesman called me back to the dealership and informed me the paperwork was signed for another car with a different VIN that was still parked on the sales floor. They told me I had no choice but to take the car I did not want back home and there was nothing they could do to help change the VIN number they messed up. I would not recommend this dealership because I was driving a car that was unregistered and uninsured for 1 month before someone noticed something was not right. Additionally they lost the second pair of keys to the second vehicle and had me come in multiple times to the dealership, Lastly the service department was attempted to make me pay for the programming for the second key they lost. More

Great service and good knowledge of product. Sales and service personnel are very professional a d helpful. Sales and service personnel are very professional a d helpful. More

Awful service. I took my car in for a check engine light and I approved repairs for $630. When I picked up my car, the light came back on almost immediately. I too I took my car in for a check engine light and I approved repairs for $630. When I picked up my car, the light came back on almost immediately. I took the car back and their procedure is for the same technician to see the car, but he was out, followed by the service advisor being off. I never received a call on the status of my repair, so I called the service department daily to get a status of my vehicle, but continually got the response that they were backed up with work. After a week, they said they didn't know what was wrong with my vehicle so they recommended a NEW ENGINE for almost $9000. To add injury to insult, they tried charging me a second diagnostic fee... for doing nothing and wasting my time! This was the absolute worst experience I have had with a dealership service department. More

Bomnin Chevrolet has the best service advisors, especially Steven Haynes. He handle my wife Saturn Turbo Sky issue and had me on my way within an hour. We will return for this service team again. especially Steven Haynes. He handle my wife Saturn Turbo Sky issue and had me on my way within an hour. We will return for this service team again. More

Lack of communication, I had to call for status twice to find out what was going on. Though they fixed the grounding wire problem (a week later), separately the A/C was working fine before I dropped it off, find out what was going on. Though they fixed the grounding wire problem (a week later), separately the A/C was working fine before I dropped it off, then at pickup, I'm informed there is a refrigerant leak and coincidentally the AC is not working after I pick it up. I've been driving cars for 40 years, and I understand sometimes things break, but I find it hard to believe the AC was suddenly not working after they completed an invasive repair. The service person gave me no apology, no compassion , no empathy, and simply stated they didn't cause it, offering no solution and no possibility it could have happened during repair. More

They had our truck for 2 days, no call or word from service at all. We called them and they had us sit on hold for 20 minutes. We did not trust them so we picked up the truck and they charged us 175 be service at all. We called them and they had us sit on hold for 20 minutes. We did not trust them so we picked up the truck and they charged us 175 because they claimed to have done a ‘diagnostic’ test. Worst experience I’ve ever had. We drove the truck straight to Lindsay Chevy in Woodbridge and my truck was ready in a couple of hours. More

Bomnin Chevy is an amazing dealership everyone is always so friendly and knowledgeable, and pays attention to all of concerns so friendly and knowledgeable, and pays attention to all of concerns More

Had a wonderful experience here. Thanks, Keith! Mr.Simmons was courteous, listened and really helped. My expectations have been raised! Thanks, Keith! Mr.Simmons was courteous, listened and really helped. My expectations have been raised! More

Service was performed to my liking. Staff was polite and professional. Service let me know about delay in receiving vehicle part. Staff was polite and professional. Service let me know about delay in receiving vehicle part. More

I don't have any comply for the service, my two stars is because the waiting time. It cant be more than 45minutes, in the worst case, for basic service, The last Saturday I arrived at 8:15am 15 min. before because the waiting time. It cant be more than 45minutes, in the worst case, for basic service, The last Saturday I arrived at 8:15am 15 min. before my appointment, and get my car back at 12:10am, REALLY?!! if is through schedule and you don't have enough technicians working on Saturday then, just offer the service according of the service people you have working, I waste my time waiting for more than 2 hrs, and the guy in front service, gently, was saying in 30min, in 45 min, sorry for the delay, en 20min. and I wasn't the only customers in the waiting room with the same issue.... You need to care of this. More