Bomnin Chevrolet Manassas - Service Center

Never on same page when call then go in person. Was told to put new tires on work van and only put two new tires on back and left bald ones on front Was told to put new tires on work van and only put two new tires on back and left bald ones on front More

Worst experience ever. This was the first time I have ever taken my vehicle to a dealership to get anything fixed. And Bominin Service made sure that this will be the last This was the first time I have ever taken my vehicle to a dealership to get anything fixed. And Bominin Service made sure that this will be the last time I use them. After setting up an appointment for a Monday…Dropping the vehicle off early (the previse Friday) and allowing them to keep the vehicle for whole week…They still did not complete the repairs until I had to call back to back to back to back and speaking to a manager serval times (I’m not going to even go into the amount of times I was told “let me go and check and I’ll give you a call back” or “Let me take your information down and I’ll have someone give you a call”…do you think I was given a call back…NEVER). With the service center taking so long to complete the repairs, this put myself and my family in a real bind being down a vehicle. I not only had to take off of work, the family had to rearrange extracurricular activities. After practically begging the service manager for either a loaner vehicle or a promise that my vehicle would be ready before the service center closed for the day…I was given neither option. The only thing I got from the service manager was…”let me go check with the technician and find out what’s going on and I’LL GIVE YOU A CALL BACK”…Do you think he called me back? Of course not…I had to (yet again) call back and get an update that my vehicle will be ready that day. More

Thanks to Jason Balik and his body shop crew for a great job repairing my Corvette. He was completely courteous, professional and their work was outstanding. job repairing my Corvette. He was completely courteous, professional and their work was outstanding. More

Scheduled appointments do not seem to be well organized. Outside of that the service was fair and the technicians were skilled. I had an appointment for an alignment that I made on line for June 27th. When Outside of that the service was fair and the technicians were skilled. I had an appointment for an alignment that I made on line for June 27th. When I arrived they were not expecting me. I was able to speak with the tech and he suggested I come back the following week because he had too much work. Scheduled an appointment for July 15th as a place holder then later that evening I was able to change the appointment on line to July 1st and received my appointment confirmation. I arrived early and the service advisor told me they were not expecting me and the technician was not available. I rescheduled for the following day, arrived early and was told a front end alingment will take about 90 minutes but was told it was based on the availability of the tech who was not there yet. After an hour of my car still sitting in the service lane I had to leave. I called at 5pm for an update and was told the tech did not get to my car. This continued for several days where the tech was unable to get to my car despite having an appointment. Realizing it was a holiday week I was patient and called for updates once a day usually around lunch. It wasn't until 7 business days later that I was able to speak with the tech doing the work. He apologized and stated he was over booked and was just getting to my car. Once speaking with the tech we had everything figured out on the 10th and I had my car back on July 11th. Technician was more than willing to do the work and do it correctly. My concern is with the service center and their lack of communication as well as issues managing scheduled appointments. From start to finish it took 8 business days before I had my car back for what was supposed to be a 90 minute wait for a front end alignment. More

Disappointed in the cost of the service. 2000 for an altenator was way over charged. 2000 for an altenator was way over charged. More

They are sooo unfriendly they don’t said good morning or good afternoon the wait time is horrible good afternoon the wait time is horrible More

Steven in the Service Department was helpful with the issue with the car that I brought in. issue with the car that I brought in. More

Now entering my third week since I dropped my vehicle off for repair. They took my money, but did not repair the vehicle. I still have not heard from the dealership, even though they publicly sent a messag for repair. They took my money, but did not repair the vehicle. I still have not heard from the dealership, even though they publicly sent a message in this forum asking for my contact information so the "management team" could contact me. I think they are overwhelmed and do not care about customers service. More

Great work at the body shop and a fast turnaround time will be sending all of my trucks here to work will be sending all of my trucks here to work More

I was not happy about waiting 3. 5 hours for an oil change and state inspection even though I was early for an 8 am appointment. 5 hours for an oil change and state inspection even though I was early for an 8 am appointment. More