Bomnin Chevrolet Manassas - Service Center
Manassas, VA
1,811 Reviews of Bomnin Chevrolet Manassas - Service Center
Had a longstanding appt for Apr 17 2024 at 10:15. Showed up at 10:00. Reiterated to the service staff that I would be waiting, since it only needed a free oil change, due to the Platinum Service Pa Showed up at 10:00. Reiterated to the service staff that I would be waiting, since it only needed a free oil change, due to the Platinum Service Package that I purchased when I bought the new 2020 Tahoe from Bomnin in 2020. It wasn’t touched until 11:30, and only after I complained to Giovannie, the service tech. It finally came out of the garage after the oil change at 12:15 and just sat there with no one coming to the waiting room to tell me whether it was finished and ready for pickup. Only when I headed to the service office at 1230 did Abel (another service tech) intercept me and apologize for the inconvenience. I reminded him this exact thing happened last Fall with the same vehicle and I was assured that it would never happen again. So, in summary, I’ve bought 2 expensive vehicles from Bomnin in 2020 and 2021, purchased the pricey Platinum service package for the Tahoe, made an appt weeks in advance, showed up a few minutes early to help their schedule, told them I would be waiting, and they don’t touch the vehicle for an hour and a half!? And this was the second time this happened with the same vehicle within a year! My 2017 Vette was in the day before at the same time with zero issues and timely service, so I know they can do the right thing. Why pretend to have preferred customers, if this is the treatment they get? Why so much trouble with a Tahoe with 19K miles on it, as it’s like new?! Once the Platinum Package expires, I plan to go elsewhere for Tahoe maintenance. More
Everyone was very nice and friendly I had a polite and nice salesman. No one was pushy. I love my car. nice salesman. No one was pushy. I love my car. More
What a top experience with Bomnin Manassas. I dealt with Ivan, Julio and Chris to buy my Z06 from remote. And a-z was the best experience while I even did not meet them in person I dealt with Ivan, Julio and Chris to buy my Z06 from remote. And a-z was the best experience while I even did not meet them in person More