Bommarito Mazda of St. Peters

Satisfied Customer I initially inquired about the vehicle I wanted through Mazda's website. Nick contacted me and provided me with all the information I needed. I live o I initially inquired about the vehicle I wanted through Mazda's website. Nick contacted me and provided me with all the information I needed. I live over four hours away and we were able to work out most of the details before I arrived to complete the purchase. Adam took care of the financing and most of the paperwork. Everything went very smoothly and faster than I expected. Good, friendly people and good customer service. More

Josh Crayne is awesome!!!! Josh Crayne at Bommarito worked hard to ensure that I got the vehicle that met my needs at a price I could afford. Anytime I think about buying a veh Josh Crayne at Bommarito worked hard to ensure that I got the vehicle that met my needs at a price I could afford. Anytime I think about buying a vehicle, I feel like I"m going to have an anxiety attack, but with Josh I felt like he was there to help me and not take advantage of me. I'm very happy with the service I received, the vehicle I purchased and the experience that I had at the dealership. If you are looking for another vehicle, you won't be sorry if you allow Josh to help you! More

Great Experience Nick helped me find a great SUV and the dealership manager worked with me and offered me a great deal. Great customer service overall. I plan on buyin Nick helped me find a great SUV and the dealership manager worked with me and offered me a great deal. Great customer service overall. I plan on buying from this dealership again in the future. More

Excellent This is my 3rd Mazda and with each sales and service gat better.. I would not shop anywhere else. Kiwi takes my calls and answers all my questions no This is my 3rd Mazda and with each sales and service gat better.. I would not shop anywhere else. Kiwi takes my calls and answers all my questions no matter how minor. More

Friendly staff, Excellent overall experience Excellent overall experience purchasing new CX-9 a month ago. Very friendly staff, always right to the point. No hassles what so ever. They treated me Excellent overall experience purchasing new CX-9 a month ago. Very friendly staff, always right to the point. No hassles what so ever. They treated me with utmost respect and professionalism and put me in a new car at an unbeatable price. Finance manager was also excellent. More

Wow,horrible service top to bottom Time after time ,when I go in for service which I scheduled over the phone with a live person ,they don't even have me on the books. My most recent t Time after time ,when I go in for service which I scheduled over the phone with a live person ,they don't even have me on the books. My most recent trip in, they denied me a warranty repair on my door handle which broke inside the door. They say its a non mechanical issue that is not covered under my 100,000 mile extended warranty. Then they come back and say we won't know if its covered until we take your car apart. Really? A door handle is connected to linkage inside the door .That is mechanical. You have to take the door completely apart to get to it. I purchased the car and the extended warranty here. no more More

Great experience In our search for a used vehicle, we drove 120 miles in order to see the type of car we wanted. We were not disappointed. The attention and service In our search for a used vehicle, we drove 120 miles in order to see the type of car we wanted. We were not disappointed. The attention and service we received from the sales staff was very good. We were shown any model we asked to see, drove them, and were allowed to decide on our purchase without pressure. The only thing we were a bit disappointed with was the amount of time we had to wait to do the paperwork. We waited over an hour to be seen. With a 2 hour drive home ahead of us, we were wishing we could move along a bit quicker. More

Beautiful Dealership, Professional Staff, Great Experience Everything from driving onto the lot to leaving with my new Mazda was a great overall experience. I got a more than fair price for my trade in, a low Everything from driving onto the lot to leaving with my new Mazda was a great overall experience. I got a more than fair price for my trade in, a low payment on my lease, and great customer service through the whole process. More

Color Availability The service was fine, however, the color I wanted was not available. Must have been a popular color. Also, couldn't find one at other dealers in the The service was fine, however, the color I wanted was not available. Must have been a popular color. Also, couldn't find one at other dealers in the entire area. We took a silver one and that turned out very well. Salesman was very good at his job. I think a "O" percent or 1 % would help you all sell more cars. More

Lack of Integrity in the Service Center I would not recommend doing business with Bommarito Mazda in St. Peters, MO. I tell you of my experience and you can decide for yourself. The Shor I would not recommend doing business with Bommarito Mazda in St. Peters, MO. I tell you of my experience and you can decide for yourself. The Short of it: My wife went in for a basic conventional oil change in her 2006 Mazda 3 and was charged for the oil change with an additional charge of about $15 for an oil additive. She was never asked if she wanted it nor told that they had applied the additive and charge when they were pressuring her to sign off on a litany of additional work. When I got home and saw that a conventional oil change cost her nearly $55 I had to stare at the receipt for about 5 minutes before I realized that there was an entry for “MOA” and that it was an additional charge for a Motor Oil Additive. I called and asked a service rep (I believe it was Terry) if the MOA was non-optional to which he replied that it was an extra option that the customer could refuse if they wanted. When I asked him how a customer would refuse it when they’re not told upfront that it’s being done he replied. “I don’t know, we just put it in.” I asked for his manager and was sent to a voice mail for what I believe was the service manager; I asked that he call me to discuss the situation. I’m still waiting for a call. The bigger issue: It’s not the $15 or the fact that the oil additive is arguably duplicative because all Valvoline Conventional Oils already have these additives in them. It’s the fact that my Wife was taken advantage of by a disreputable service staff at Bommarito. Normally a very confident and independent woman she feels uncomfortable because she routinely gets the hard sell to do add on work and feels that she has been taken advantage of in the past. (she has been) Getting her to take a car into get service, even minor service like an oil change will be nearly impossible going forward. Thanks to this final abusive behavior something as simple as routine maintenance on her car is simply something she no longer is willing to deal with herself. (I know that she is not alone) It begs the question, how many wives, elderly or unsuspecting vehicle owners are ripped off by Bommarito? What’s the recourse? I can go up there, throw a fit, call he manager write this review, probably get a refund of the $15 maybe a fee oil change but my wife won’t trust a mechanic to do honest work and I can’t blame her, time and time again she’s been taken advantage of. What’s to be done: Not much we can do really. We like Mazda and will likely be purchasing a new CX5 within the year. What we will do, is make sure that Bommarito Mazda in St. Peter’s doesn’t receive any of our future business. So that purchase will go to Lou Fuse Mazda in Creve Coeur. Bommarito probably won’t care about the loss of the single sale but that’s what we can control. If you know someone who has been taken advantage of by any service center Bommarito of St. Peters or not, I would just advise you to steer clear of this establishment. If it’s not too far out of your way take your business to Lou Fusz so that maybe with multiple lost sales they might pay closer attention to how their service center is treating customers or running their business. That’s the experience, you may think it an overreaction to a $15 charge but maybe if you or someone you know has been subject to fraud or abuse at the hands of a mechanic or service center you will understand that it’s not the $15 but rather the dishonesty and lingering fear abusive behaviors to yourself, friends or loved ones. Thanks, Matt More