Bommarito Cadillac St. Peters
St.Peters, MO
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I am extremely disappointed with Bommarito Cadillac’s service department. It takes far too long to get an appointment, and their lack of urgency when customers have warranty concerns is unacceptable. service department. It takes far too long to get an appointment, and their lack of urgency when customers have warranty concerns is unacceptable. My vehicle has developed a door latch system issue, and my factory warranty expires in just five days. I called immediately to schedule a service appointment, only to be told the earliest available appointment isn’t until August—well after my warranty expires. There was no attempt to accommodate the situation, no offer to work me in, and no solution provided. This level of customer service is frustrating, especially for a luxury brand. I previously owned a Mercedes-Benz and chose Cadillac this time because Mercedes wasn’t offering anything new that interested me. However, Mercedes consistently provided first-class service, and this experience has reminded me how much that matters. Service after the sale is just as important as the vehicle itself. Based on my experience with Bommarito Cadillac’s service department, I will seriously consider returning to Mercedes for my next vehicle. A luxury dealership should stand behind its customers, especially when a warranty issue is reported before the warranty expires. More
Nothing but good to say about Bommarito Caddy - Lamar (sales) and Trent (finance) are both AWESOME to work with and hooked me up all the way! Best car buying experience with no funny stuff, games or pres (sales) and Trent (finance) are both AWESOME to work with and hooked me up all the way! Best car buying experience with no funny stuff, games or pressure - very above board and great human beings also. THANKS Kevin K. More
Attempt to schedule a recall appointment. Voice mail 1 ignored. Voice-mail 2. Text msg with appt. 2 months out. No explanation of service. Call again. 5hr repair no loaner no shuttle. I will Voice mail 1 ignored. Voice-mail 2. Text msg with appt. 2 months out. No explanation of service. Call again. 5hr repair no loaner no shuttle. I will be purchasing a new vehicle but not from this dealer. When you treat customers like they are an inconvenience you will probably have less. Not living up to the Bommarito name. Found another dealer, longer drive, much more customer focussed. More
Very happy with the sales team, I asked to have prequal and all financing completed before I arrived and they did amazing, fastest car purchase ever and all financing completed before I arrived and they did amazing, fastest car purchase ever More
Lamarr Powell was a pure joy to work with, He helped me get the perfect car to commute back and forth to work. Thanks Lamarr! And thanks to all the staff at Bommarito! get the perfect car to commute back and forth to work. Thanks Lamarr! And thanks to all the staff at Bommarito! More
Lamarr Powell was professional and very knowledgeable about my inquiry into the EV market. He calmed my nerves about range anxiety and helped guide me to the vehicle that best suited me and my business n about my inquiry into the EV market. He calmed my nerves about range anxiety and helped guide me to the vehicle that best suited me and my business needs. He also introduced me to Tod Derickson who is a true professional and someone who knows what he’s talking about. People like Lamarr and Tod are the reasons why businesses succeed. Lamar thank you so much! I very much look forward to doing business with you in the near future. When you need a car come see Lamarr at Bommarito St. Peter’s Cadillac!!! More
Very Professional experience and customer service was great. Mr.Lamar Powell was very polite and helpful answered all question that I had. He was polite and patiention,he never tried to rush me into maki great. Mr.Lamar Powell was very polite and helpful answered all question that I had. He was polite and patiention,he never tried to rush me into making a purchase. I'm truly satisfied with him and my purchase. I will definitely recommend him and Bommarito to family and friends!! More




