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Bocker Auto Group - Service Center

Freeport, IL

4.9
184 Reviews

184 Reviews of Bocker Auto Group - Service Center

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May 10, 2018

Bocker team takes good care of you Wayne and everyone in the service desk makes sure they understand your problem and explain solutions clearly. They would never push a service fix unle More

by UK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2018 -

Bocker Auto Group responded

Hi there, we are very happy to have provided you with such a positive experience!

May 08, 2018

Fast and easy oil change I had my car serviced early in the morning and it was convenient and thorough. It was a nice way to start my day, smiling faces....I had an oil change More

by lorakayak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2018

Recall and Problem with door lock Recall was done and door lock fixed on drivers side, service department was great and having a van taking me home and bringing me back to the dealers More

by cheerie1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delbert Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Marten
April 26, 2018

Best crew anywhere Great loaner car was waiting for us. The seats in this Buick Enclave had seats more comfortable than our Cadillac. Worked on key fob with no success More

by Remark 2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2018

Tire rotation There was a problem with wheel & tire rotation on my 2005 Buick LaSabre, Brad Leverton Service Rep helped get the issue resolved ! I was well please More

by mhart.there
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 20, 2018

Excellent They worked around my schedule and offered a loaner car while my truck was in for service. I was contacted when work was complete. The work was comple More

by mikebaker327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Euell
April 18, 2018

Oil Change As usual they did a great job. Courteous and answered all my questions. One thing I have noticed over the years is how helpful and friendly every on More

by jrnelson4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wollny
April 17, 2018

good oil change it was good quick experience, they did a great job Don't why you sent me this review, as I already did one last week for this service visit, you are More

by wshud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Sieffert
April 16, 2018

Excellent experience!! Coleman in the service/ body shop department was a life saver! My dog had made scratches in the side of my new vehicle. Coleman was able to buff out t More

by Satisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Busker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coleman in body shop
April 13, 2018

Tire rim repair Such great service. Everyone is so knowledgeable...keep you informed thruout the whole experience. Gave me a lot loaner car so I could run errands rat More

by Denali pjc111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delbert Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Haffele, Rich Wallace, Kyle Sieffert
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