Bobby Rahal Lexus

Service standards have FALLEN THROUGH THE FLOOR. Bobby would be disappointed in the lack of attention to retain customers. Took our SUV in for service and it came home dirty on the inside and outsid Bobby would be disappointed in the lack of attention to retain customers. Took our SUV in for service and it came home dirty on the inside and outside. Might want to raise the bar to get back to your standards. Won't be bringing our Lexus back for your overpriced service and lack of attention to simple things. Find some people who do their jobs. More

I wanted to test drive 2 cars on Saturday afternoon around 1:30 pm. It was raining like cats and dogs and I walked into the showroom and let the salesman know the two cars I was interested in. He sai around 1:30 pm. It was raining like cats and dogs and I walked into the showroom and let the salesman know the two cars I was interested in. He said he would get the keys and meet me on the lot. He left me standing in the rain over 20 minutes waiting. My wife and I got in our Lexus RX450h (we have owned many Lexus models over the years and consider ourselves loyal customers) We told the salesman we have our Lexus serviced at his dealership and have owned many of them. Guess he doesn't understand how to treat people who want to buy a car or maybe he forgot his umbrella. If Bobby Rahal knew how we were treated he would give the salesman the fast track to the unemployment line. I used to race against Bobby at Mid Ohio International Raceway and he was an excellent driver and a gentleman. He would simply not tolerate such poor behavior at his dealership. You can be sure our next Lexus purchase will not be at the Mechanicsburg location. The sales team needs to learn a bit of consideration and understand customers are the people who keep the dealership open. Shame on you. More

Managing an emergency repair Between Christmas and New Year, I was traveling from North Carolina to visit family in Harrisburg and on the way heard a sudden noise which got worse Between Christmas and New Year, I was traveling from North Carolina to visit family in Harrisburg and on the way heard a sudden noise which got worse and worse. Finally arriving in Harrisburg I called the dealership. They took me in within a few hours, diagnosed the problem, repaired it on the spot, kindly offered drinks and snacks in the lounge, kept me informed, washed and vacuumed my vehicle, and sent me happily on my way NO CHARGE!!!!!! I guess we can all call that great service with a smile. Thanks to the service team!!!!! More

Where did Customer Sevice Go? After more than 14 years as a loyal customer and 5 different purchases I am leaving Lexus based on their service department. Where did the customer se After more than 14 years as a loyal customer and 5 different purchases I am leaving Lexus based on their service department. Where did the customer service go within Rahal's service department. In the past working with Erica and Kate things were amazing. They were on my holiday card / gift basket list. They are no longer customer facing reps. Progressively over the last few of years it has declined significantly. Recently I had a new tire blowout going >70+mph on the turnpike. After several back and forth discussions they only agreed to pay 50% claiming a nail caused the blowout. I'm hard pressed to understand how if it was a nail why didn't I get any low tire pressure notice at some point before the blowout happened? If it was a nail, then why pay anything at all? Shortly after that, while having my car inspected and explained that there was a shimming that started just after the tire incident. They called and said it's part of the normal wear and tear and while the rotors were in good shape the could grind them, but they didn't recommend it. Every attempt to call the service department to discuss options to look at the car since the vibrating was getting worse when breaking or turning, was met with automated voicemail options. Reaching a person these days is difficult. They called back to explain the next booking date is more than 3 weeks out. Today I took the car to a certified technician who explained the tires were not in balance and the new tire was worse than the other three. He went on to explain the rotors are in bad shape and need replaced. I've know this technician for more than 16 years. He worked on both of my sons cars and even helped my oldest decide to buy the new Lexus RCF. I am just glad he now lives in San Diego and is having a wonderful service experience. While I haven't decided which brand I will buy, I can tell you it will not be another Lexus nor will it be from a Rahal dealership. More

Terrific Service and No Hassles! This dealership was fantastic! Several cars purchased, including a new 2016 today. 1. There's no stress in buying a car as long as you're reason This dealership was fantastic! Several cars purchased, including a new 2016 today. 1. There's no stress in buying a car as long as you're reasonable 2. They have the paperwork ready as promised 3. Delightful and kind Ask for Dave Smith or George Seeger to help you! They'll have you on your way in no time! Remember: They're great with service too. (and no, they didn't pay nor ask me to write this review) More

Service We are traveling in Hawai and our daughter drove our 400H and evidently left something on which drained the battery. She does not know how to charge We are traveling in Hawai and our daughter drove our 400H and evidently left something on which drained the battery. She does not know how to charge the battery We called and asked if there was a charge for having you come out to get it started and were informed that it is a free service. This really helped us. Thanks! More

Bobby Rahal Lexus is just a great overall dealership. I have been coming here for 8 years and everyone from Glen Smith (used car salesman) to Barney (Sales Executive) to Kate in Service has always provided have been coming here for 8 years and everyone from Glen Smith (used car salesman) to Barney (Sales Executive) to Kate in Service has always provided world class service. It is so nice to come to the dealership and not feel like you are getting “robbed.” Service rates are reasonable and any parts I have ever needed have be comparable to the many independent garages in the area. In fact, I once had to take my vehicle for service to another garage in the area, less than a year later Bobby Rahal Lexus ended up fixing the poor work the other garage previously completed incorrectly. Only issue I have with the dealership, they are not always willing to move to a more competitive price on vehicles that are for sale; therefore, keeping me from giving “all star” rating. In fact, had to buy my most recent vehicle at another dealership as painful as it was. I’ll miss the service. Regardless, give accolades when they are do. Keep up the good work Bobby Rahal Lexus! More

Over priced non negotiating sales people I have ever seen. They use this thing called market driving value which is bull cause every other dealer I found had the same car with less miles for a whole lot seen. They use this thing called market driving value which is bull cause every other dealer I found had the same car with less miles for a whole lots less. That was gonna be my second purchase through Bobby Rahal first one was Acura so I consider myself I valued customer but not them they act like they don't need your money. Well fortunately I found the same car a few miles away that was suppose to be market driven for a lot less No flaws less miles. More

This is my 3rd car that I purchased from this dealership! That should say it all, but I'll say more. Barney Smith is a great salesman, honest, respectful, and a really nice guy! He will bend over backwards t That should say it all, but I'll say more. Barney Smith is a great salesman, honest, respectful, and a really nice guy! He will bend over backwards to get you a good deal that you will be happy with. Their standards are extremely high, and their customer service is by far the best I have ever seen. Everyone you come in contact with, whether sales or service are always very friendly. Now go buy yourself a new Lex, and ask for Barney. Tell him Charles LoPinto sent you. More

The dealership is extremely overpriced and took advantage of my daughter. A check emission light was resulting from a malfunctioning thermostat. The bill - $267.00, labor and parts, including a gallon of ant of my daughter. A check emission light was resulting from a malfunctioning thermostat. The bill - $267.00, labor and parts, including a gallon of antifreeze which was used to top off five or ten different cars. This is exactly the kind of conduct which causes most people to distrust the industry. More