Service standards have FALLEN THROUGH THE FLOOR. Bobby would be disappointed in the lack of attention to retain customers. Took our SUV in for service and it came home dirty on the inside and outside. Might want to raise the bar to get back to your standards. Won't be bringing our Lexus back for your overpriced service and lack of attention to simple things. Find some people who do their jobs.

I wanted to test drive 2 cars on Saturday afternoon around 1:30 pm. It was raining like cats and dogs and I walked into the showroom and let the salesman know the two cars I was interested in. He said he would get the keys and meet me on the lot. He left me standing in the rain over 20 minutes waiting. My wife and I got in our Lexus RX450h (we have owned many Lexus models over the years and consider ourselves loyal customers) We told the salesman we have our Lexus serviced at his dealership and have owned many of them. Guess he doesn't understand how to treat people who want to buy a car or maybe he forgot his umbrella. If Bobby Rahal knew how we were treated he would give the salesman the fast track to the unemployment line. I used to race against Bobby at Mid Ohio International Raceway and he was an excellent driver and a gentleman. He would simply not tolerate such poor behavior at his dealership. You can be sure our next Lexus purchase will not be at the Mechanicsburg location. The sales team needs to learn a bit of consideration and understand customers are the people who keep the dealership open. Shame on you.

Between Christmas and New Year, I was traveling from North Carolina to visit family in Harrisburg and on the way heard a sudden noise which got worse and worse. Finally arriving in Harrisburg I called the dealership. They took me in within a few hours, diagnosed the problem, repaired it on the spot, kindly offered drinks and snacks in the lounge, kept me informed, washed and vacuumed my vehicle, and sent me happily on my way NO CHARGE!!!!!! I guess we can all call that great service with a smile. Thanks to the service team!!!!!

After more than 14 years as a loyal customer and 5 different purchases I am leaving Lexus based on their service department. Where did the customer service go within Rahal's service department. In the past working with Erica and Kate things were amazing. They were on my holiday card / gift basket list. They are no longer customer facing reps. Progressively over the last few of years it has declined significantly. Recently I had a new tire blowout going >70+mph on the turnpike. After several back and forth discussions they only agreed to pay 50% claiming a nail caused the blowout. I'm hard pressed to understand how if it was a nail why didn't I get any low tire pressure notice at some point before the blowout happened? If it was a nail, then why pay anything at all? Shortly after that, while having my car inspected and explained that there was a shimming that started just after the tire incident. They called and said it's part of the normal wear and tear and while the rotors were in good shape the could grind them, but they didn't recommend it. Every attempt to call the service department to discuss options to look at the car since the vibrating was getting worse when breaking or turning, was met with automated voicemail options. Reaching a person these days is difficult. They called back to explain the next booking date is more than 3 weeks out. Today I took the car to a certified technician who explained the tires were not in balance and the new tire was worse than the other three. He went on to explain the rotors are in bad shape and need replaced. I've know this technician for more than 16 years. He worked on both of my sons cars and even helped my oldest decide to buy the new Lexus RCF. I am just glad he now lives in San Diego and is having a wonderful service experience. While I haven't decided which brand I will buy, I can tell you it will not be another Lexus nor will it be from a Rahal dealership.

This dealership was fantastic! Several cars purchased, including a new 2016 today. 1. There's no stress in buying a car as long as you're reasonable 2. They have the paperwork ready as promised 3. Delightful and kind Ask for Dave Smith or George Seeger to help you! They'll have you on your way in no time! Remember: They're great with service too. (and no, they didn't pay nor ask me to write this review)

We are traveling in Hawai and our daughter drove our 400H and evidently left something on which drained the battery. She does not know how to charge the battery We called and asked if there was a charge for having you come out to get it started and were informed that it is a free service. This really helped us. Thanks!