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Bob Tomes Ford - Service Center

McKinney, TX

4.5
111 Reviews

111 Reviews of Bob Tomes Ford - Service Center

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July 12, 2025

These folks are excellent people people, they really went the extra mile to make sure we got what we wanted at an acceptable price and terms. Enoch in sales, backed by Dan in management proved to be a great More

by Carlton Griffis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enoch, sales and Dan, management and the gentleman who worked the closing financials and warranty support.
Jul 12, 2025 -

Bob Tomes Ford responded

Carlton, thank you for sharing 5-stars and noting Enoch, Dan, and Drew worked as a team to provide a great experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

July 01, 2025

Luke was great helping me with my car needs and very kind getting my car and explaining More

by ervelezh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
Jul 01, 2025 -

Bob Tomes Ford responded

ervelezh, thank you for sharing 5-stars! We're glad to hear Luke is helpful, kind and explanative! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 19, 2025

Quick service. Good explanation of services. Helpful staff and clean facilities. Would recommend to anyone. More

by Jlarkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Daniells
Jun 19, 2025 -

Bob Tomes Ford responded

Jlarkin, thank you for sharing 5-stars! We're glad to hear our team is explanative and helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 19, 2025

Took my under-warranty mache in to have them check out the oem charger that started flashing a yellow warning light. Took them over 2 weeks to get me scheduled with loaner and then it took them 4 days to More

by Warranty Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon
Jun 19, 2025 -

Bob Tomes Ford responded

Thanks for taking the time to share your experience. Unfortunately, without your full name, we have no way to reach out and connect. We’re glad the defective charger was ultimately replaced under warranty, but we completely understand how frustrating the delays, oversight with the charging cord, and lack of basic courtesy touches like windshield fluid and a car wash must’ve been. That’s not the level of care we aim to provide. Hunter Hasik, our Service Director, would like the opportunity to review your visit more closely and work to make things right. He’s looking into the situation and can be reached directly at hhasik@bobtomesford.com or (214) 544-5130. We appreciate you checking things before leaving and bringing this to our attention. Talk soon. Take care!

June 12, 2025

I had service done on my Bronco today and it was an OUTSTANDING customer experience. When I pulled into a full service bay, I was immediately acknowledged. Then Logan Soleimani came, got my informati More

by ron.olsonplano
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Soleimani
Jun 12, 2025 -

Bob Tomes Ford responded

Ron.olsonplano, thank you for sharing 5-stars and noting that your service visit for your Bronco was oustanding! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

May 30, 2025

Jonathan did a great job of keeping me informed from start to finish. Thank you. More

by Campeon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
May 30, 2025 -

Bob Tomes Ford responded

Campeon, thank you for sharing 5-stars! We're glad to hear Jonathan kept you informed! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

May 24, 2025

Bought my Shelby GT350 from this dealership over four years ago and have continued to have a great service experience every time I bring my vehicle here for service. My service advisor Luke did a great j More

by genesis_1086
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
May 25, 2025 -

Bob Tomes Ford responded

genesis_1086, thank you for sharing 5-stars and noting Luke has done a great job serving you over the last few years. Thank you for shopping and servicing with us! We appreciate your praise. Let us know when we may serve you next. Thanks again!

May 11, 2025

Update. The service manager contacted me and apologized for the inconvenience and confusion that occurred during my visit. He graciously offered to honor the More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Durone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025 -

Bob Tomes Ford responded

Scott, we appreciate your business and your note. Thank you for providing us an opportunity to make this right. We are working with our marketing company to ensure that the coupons have better disclaimers noting which vehicles are and are not included. We're pleased to be able to do this for you and apologize for the mixup. We look forward to earning the 5th star on future engagements. Take care. Best wishes!

May 08, 2025

Thank you for getting my car in today for service. Am concerned that the inspection did not see inspection was due this month More

by Deb.blencowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malakai
May 08, 2025 -

Bob Tomes Ford responded

Deb.blencowe, thank you for sharing 5-stars and noting a great experience servicing with us! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

April 26, 2025

Their service coupons are very deceptive. I recieved a flyer from Bob Tomes for The Works service special for Ford vehicles. $9.95 or if you have a diesel 79.95. It was supposed to include an More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Durone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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