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104 Reviews of Bob Tomes Ford - Service Center
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May 11, 2025
Update. The service manager contacted me and apologized for the inconvenience and confusion that occurred during my visit. He graciously offered to honor the The service manager contacted me and apologized for the inconvenience and confusion that occurred during my visit. He graciously offered to honor the price that had been communicated to me on the phone. We set up an appointment, I arrived and they immediately took my car and completed the work quickly and efficiently. It also sounds like this experience will lead to improvements in how they have their computer system set up to be able to provide the correct price immediately and not have the service reps guessing how much the "some models may be more" might be. More
by Scott
Employees Worked With
April 26, 2025
Their service coupons are very deceptive. I recieved a flyer from Bob Tomes for The Works service special for Ford vehicles. $9.95 or if you have a diesel 79.95. It was supposed to include an I recieved a flyer from Bob Tomes for The Works service special for Ford vehicles. $9.95 or if you have a diesel 79.95. It was supposed to include an oil change, rotate the tires, check the brakes and top of fluid levels. The only disclaimer on the price was that some models would be more. There was no mention of synthetic oil vs blend vs conventional which you normally see. Knowing that my GT350 takes 10 quarts of 5w50, I called the service department. I told the person I talked to that I knew I would have to pay more than the $9.95, but I would like to know how much more. He said that the person that would know that was out, but it would probably be $50 to $60 additional. Sounded great to me. I went to Bob Tomes on the weekend checked the car in for the works and the state inspection. They looked in their system and could not apply The Works coupon to my vehicle at all and said because it took synthetic oil it would be $145 for just the oil change. They were very friendly and tried multiple ways in the system to get me a better price, but were unsuccessful. I offered that they should talk a manager or somebody with more authority before we gave up and I would have to write a very negative review about Bob Tomes' advertising policies. They went and talked to two different people and came back telling that the price was actually going to be around $240 because the $145 price was only good up to six quarts of oil. Needless to say, I decided to change the oil myself like I have in the past. The reps I talked to were kind enough to comp the state inspection, so good on them. They really did try to help, but bad on Bob Tomes to not have a manager try to come and work something out to avoid this review. More
by Scott
Employees Worked With
Verified CustomerFebruary 15, 2025
I recently visited Bob Tomes Ford in McKinney, TX, and had the pleasure of working with James Merriman. His enthusiasm and commitment to addressing my vehicle repair needs were exceptional. After a thorou had the pleasure of working with James Merriman. His enthusiasm and commitment to addressing my vehicle repair needs were exceptional. After a thorough inspection, the team efficiently replaced a water pump in just a few hours. I am extremely satisfied with my first visit and wholeheartedly recommend James Merriman and the Bob Tomes Ford Maintenance Team for their outstanding service. More
by Rod M.
Employees Worked With
James Merriman
November 20, 2024
The service team at BTF are top notch. Our Advisor Chance Turner is first rate. Danny F has been the leader there through 4 new cars for my family. We drive past 5 ford stores to bring our Our Advisor Chance Turner is first rate. Danny F has been the leader there through 4 new cars for my family. We drive past 5 ford stores to bring our cars to BTF. More
by tisdalehk
Employees Worked With
Chance Turner & Danny F
August 20, 2024
Service department is fantastic! Rex in service was very attentive and responded with text and updates about the status of my vehicle! Rex in service was very attentive and responded with text and updates about the status of my vehicle! More
by slaton01
December 31, 2023
They were able to take care of my maintenance needs over the holidays and return my truck on the same day. Good communication and reasonable time estimate are of completion. Would trust my truck to then aga the holidays and return my truck on the same day. Good communication and reasonable time estimate are of completion. Would trust my truck to then again. More
by Mark
Employees Worked With
Tim
December 30, 2023
Tim Barnett took really good care of us today! ! We brought in both of our vehicles for scheduled service and he made it easy for us, his attentiveness to our needs was above and beyond what we exp ! We brought in both of our vehicles for scheduled service and he made it easy for us, his attentiveness to our needs was above and beyond what we expected, thanks Tim for everything that you helped us with today!!! 5 stars for Tim today for sure!!! More
by garthayling
Employees Worked With
Tim Barnett
