Bob Tomes Ford

Make it right! My BRAND NEW 2017 Escape Titanium has spent 110 days in the service department at Bob Tomes Ford. 84 of those days are JUST since Dec 19th. The car is My BRAND NEW 2017 Escape Titanium has spent 110 days in the service department at Bob Tomes Ford. 84 of those days are JUST since Dec 19th. The car is STILL not fixed! Ford won't buy it back because the dealership wants to "move forward with the repair". But they have no idea how to fix it! My car has not even been touched by anyone at the dealership for OVER 14 days. How in the world is that acceptable in any way? Bob Tomes Ford has $36000 and i have nothing but stress, heartache and aggravation! More

Amazing people and service! We have bought from Bob Tomes Ford and had our cars serviced there and highly recommend Mr. Philip Milam! He does an amazing job in the service depart We have bought from Bob Tomes Ford and had our cars serviced there and highly recommend Mr. Philip Milam! He does an amazing job in the service department. More

Bob Tomes Customer for Life! I have been buying vehicles from Bob Tomes Ford for over 20 years! My salesman has been Mr. Alfred Davidson each time! Mr. Davidson is phenomenal! Bob I have been buying vehicles from Bob Tomes Ford for over 20 years! My salesman has been Mr. Alfred Davidson each time! Mr. Davidson is phenomenal! Bob Tomes Ford is the most honest dealership I've ever conducted business with! I am a Bob Tomes customer for life! More

Great Sales I have worked with the dealer twice now. First for my Wife's Explorer and now my Mustang. Both time where excellent other then waiting for the finance I have worked with the dealer twice now. First for my Wife's Explorer and now my Mustang. Both time where excellent other then waiting for the finance team to call me in and sign papers(This part took the longest both times and found myself waiting for around an hour.). Tanner was a great salesmen though, worked with me in any way he could to get me the car I wanted for the price I needed. More

Great customer service!!! Bob Tomes Ford in McKinney, TX rocks!! In the process of looking for a new vehicle and new vehicle options, Jillian was such a great help! She was qui Bob Tomes Ford in McKinney, TX rocks!! In the process of looking for a new vehicle and new vehicle options, Jillian was such a great help! She was quick to answer my phone call and was able to point me in the right direction with a great sales consultant who I'm excited to do business with. Five stars for Bob Tomes Ford and their customer service! Thank you! More

Very Poor Customer Service Service department is horrible. Terrible service and care for customers. Please save yourself the time and money and go somewhere else. From phone eti Service department is horrible. Terrible service and care for customers. Please save yourself the time and money and go somewhere else. From phone etiquette to follow up, Bob Tomes is far below average. I've had 2 very bad experiences and will not have another one because I will take my business and purchase of 2 more vehicles to another dealership. More

Outstanding Overall Experience! Bob Tomes ford employees bent over backwards to make sure my used care buying experience was top notch. Everything was super smooth and easy. Car wa Bob Tomes ford employees bent over backwards to make sure my used care buying experience was top notch. Everything was super smooth and easy. Car was in great shape. Financing was easy. Overall Great Experience! More

Recommending Earl Townsend Earl Townsend sold me a F 150. He is really easy to work with and he explained how everything worked in my truck. He also got me a great payment and s Earl Townsend sold me a F 150. He is really easy to work with and he explained how everything worked in my truck. He also got me a great payment and spent time explaining the benefits of gap insurance and etch. I highly recommend Earl Townsend @ Bob Tomes Ford! More

Greatest sales person to work with John (chicago) Sopocy I have purchased 3 cars from Bob Tomes Ford and John in the last 10yrs. Nothing ever changes. Great people in sales as well as service. I will go no w I have purchased 3 cars from Bob Tomes Ford and John in the last 10yrs. Nothing ever changes. Great people in sales as well as service. I will go no where else to purchase. More

Just BAD What a HORRIBLE dealership!!!!!! So unorganized! They could even find The card with my door code on it so the guy gave me two and said to me, "don't w What a HORRIBLE dealership!!!!!! So unorganized! They could even find The card with my door code on it so the guy gave me two and said to me, "don't worry one of them will work", What about the vehicle that I just took one from? Then they gave me two different keys to my $70K truck and said, "Oh well we can get you another one made, it will only take a couple of hours, come back another day". So not being very smart, I did, THREE TIMES! no one could help me and the last time I was told, "Well if you don't have a paper IOU from us we wont make you one!" the other two times I sat around for 30 minutes to an hour before someone told me, "Oh the guy is not working today, you will have to come back when he is here." WHEN THE HECK IS THAT!!!!????? seems like never!! More