Bob Tomes Ford

Great Sales I have worked with the dealer twice now. First for my Wife's Explorer and now my Mustang. Both time where excellent other then waiting for the finance I have worked with the dealer twice now. First for my Wife's Explorer and now my Mustang. Both time where excellent other then waiting for the finance team to call me in and sign papers(This part took the longest both times and found myself waiting for around an hour.). Tanner was a great salesmen though, worked with me in any way he could to get me the car I wanted for the price I needed. More

Great customer service!!! Bob Tomes Ford in McKinney, TX rocks!! In the process of looking for a new vehicle and new vehicle options, Jillian was such a great help! She was qui Bob Tomes Ford in McKinney, TX rocks!! In the process of looking for a new vehicle and new vehicle options, Jillian was such a great help! She was quick to answer my phone call and was able to point me in the right direction with a great sales consultant who I'm excited to do business with. Five stars for Bob Tomes Ford and their customer service! Thank you! More

Very Poor Customer Service Service department is horrible. Terrible service and care for customers. Please save yourself the time and money and go somewhere else. From phone eti Service department is horrible. Terrible service and care for customers. Please save yourself the time and money and go somewhere else. From phone etiquette to follow up, Bob Tomes is far below average. I've had 2 very bad experiences and will not have another one because I will take my business and purchase of 2 more vehicles to another dealership. More

Outstanding Overall Experience! Bob Tomes ford employees bent over backwards to make sure my used care buying experience was top notch. Everything was super smooth and easy. Car wa Bob Tomes ford employees bent over backwards to make sure my used care buying experience was top notch. Everything was super smooth and easy. Car was in great shape. Financing was easy. Overall Great Experience! More

Recommending Earl Townsend Earl Townsend sold me a F 150. He is really easy to work with and he explained how everything worked in my truck. He also got me a great payment and s Earl Townsend sold me a F 150. He is really easy to work with and he explained how everything worked in my truck. He also got me a great payment and spent time explaining the benefits of gap insurance and etch. I highly recommend Earl Townsend @ Bob Tomes Ford! More

Greatest sales person to work with John (chicago) Sopocy I have purchased 3 cars from Bob Tomes Ford and John in the last 10yrs. Nothing ever changes. Great people in sales as well as service. I will go no w I have purchased 3 cars from Bob Tomes Ford and John in the last 10yrs. Nothing ever changes. Great people in sales as well as service. I will go no where else to purchase. More

Just BAD What a HORRIBLE dealership!!!!!! So unorganized! They could even find The card with my door code on it so the guy gave me two and said to me, "don't w What a HORRIBLE dealership!!!!!! So unorganized! They could even find The card with my door code on it so the guy gave me two and said to me, "don't worry one of them will work", What about the vehicle that I just took one from? Then they gave me two different keys to my $70K truck and said, "Oh well we can get you another one made, it will only take a couple of hours, come back another day". So not being very smart, I did, THREE TIMES! no one could help me and the last time I was told, "Well if you don't have a paper IOU from us we wont make you one!" the other two times I sat around for 30 minutes to an hour before someone told me, "Oh the guy is not working today, you will have to come back when he is here." WHEN THE HECK IS THAT!!!!????? seems like never!! More

Very Pleasant Buying Experience I have driven a luxury car./suv for six years, and I decided it was time to stop spending unnecessary money. I was debating between a Chevrolet Malibu I have driven a luxury car./suv for six years, and I decided it was time to stop spending unnecessary money. I was debating between a Chevrolet Malibu and Ford Fusion. Both cars drove well; however, the customer service received at one dealership far exceeded the other. My salesman, Andy Pham at Bob Tomes Fords, was truly amazing from the moment we met. I applied for Ford credit online, was called immediately afterwards by Andy to setup an appointment to select and test drive my car. After our phone call Andy followed up with a text message and email. I selected the Ford Fusion Titatinium online, and Andy had the cars ready when I arrived. I couldn't believe how well equipped the Fusion is. This car far exceeds my imagination, and it is truly amazing plus fully loaded. I admit there is a learning curve as the hybrid is a computer but there are training classes available, and I can call Andy at any time. He is always most helpful and he has even come to me once when I was haviing problems understanding how to start the car; it seems I had it in a slope position (this is a part of that learning curve I mentioned). From the time I arrived at Bob Tomes to test drive my car until I completed my paperwork, I was out of the door in less than two hours. Fantastic! How's that for truly outstanding customer service? Andy has definitely earned me as customer for life. More

Service Review only Waited 7 days for a service apt. Finally dropped car off on day 1. Day 3, I call and they tell me they MAY be able to have someone look at it. Really? Waited 7 days for a service apt. Finally dropped car off on day 1. Day 3, I call and they tell me they MAY be able to have someone look at it. Really? I get it, they are busy but why take in cars that you can't service in a reasonable time? I felt they were greedy. I can't do without a car when it is sitting at the dealer day after day just waiting. Finally told me I needed a part with a 3-day order time. Today is day-7 and they still haven't called. Bad service all around. More

Family Owned and operated I went to Bob Tomes Ford for the family owned business environment and thats what I got. Gil Mcdaniel helped me buy two vehicles from there the last f I went to Bob Tomes Ford for the family owned business environment and thats what I got. Gil Mcdaniel helped me buy two vehicles from there the last few months and he made the car buying experience very easy. I wasn't yanked around like a typical car buying experience and I appreciated that. I will definitely be coming back any time I need a new vehicle. More