Bob Smith Toyota

Bob Smith Toyota in La Crescenta is the best of best. I have leased care for 3 years and now I purchase the car. I have received the best services and the have the best customer service. I appriciate Brett have leased care for 3 years and now I purchase the car. I have received the best services and the have the best customer service. I appriciate Brett for his excellence service. More

Personnel are the best, top to bottom. Frank wrote up my service order, Hugo fulfilled it all in the most thoroughly professional, effective way possible. From the Smiths, Mike, Pete, and t Frank wrote up my service order, Hugo fulfilled it all in the most thoroughly professional, effective way possible. From the Smiths, Mike, Pete, and the other Smith, Ron the entire dealership is a smoothly functioning pleasant place to get business done. More

Excellent maintenance service each period service maintained SERVICE ADVISOR JAIME GUZMAN is a very competent employee, knowing exactly how to handle car maintenance required on my vehicle. Tech Gilbert Garcia SERVICE ADVISOR JAIME GUZMAN is a very competent employee, knowing exactly how to handle car maintenance required on my vehicle. Tech Gilbert Garcia does the work required on my vehicle in a professional manner solving problems encountered to keep my vehicle running in tip top condition. More

Great customer service from everyone, they are friendly. They have great customer service. I think their service is fine. All of the people are friendly and efficient. The car is done by promise time. They have great customer service. I think their service is fine. All of the people are friendly and efficient. The car is done by promise time. More

Satisfied with service, car done by promised time. Been bringing my car for service for 14 years and have never had a problem. They always go out of their way to satisfy the customer. bringing my car for service for 14 years and have never had a problem. They always go out of their way to satisfy the customer. More

Emily did an all-around great job . I brought the car in for regular maintenance. Emily took care of me, with an explanation of the procedures, no surprises and fast service. Thanks! I brought the car in for regular maintenance. Emily took care of me, with an explanation of the procedures, no surprises and fast service. Thanks! More

Great Customer Service Great customer service from everyone especially the service manager Alex Little who explained everything to me and called me promptly once the service Great customer service from everyone especially the service manager Alex Little who explained everything to me and called me promptly once the service was done. More

30,000 review I turned in my car earlier than the assigned time and they took my car with no problems. I think their service is fine. And i like the car service t I turned in my car earlier than the assigned time and they took my car with no problems. I think their service is fine. And i like the car service to go home. More

Family dealershiip I have been a Bob Smith advocate for over 20 years. All of the people are friendly, courteous and efficient. I feel like a member of the family when I have been a Bob Smith advocate for over 20 years. All of the people are friendly, courteous and efficient. I feel like a member of the family whenever I am there. I just met Emily for the first time when my car needed routine service. I found her to be helpful and I was impressed with her service and care. More

7 hours for a routine service?! After making an appointment and taking my 2007 Toyota Avalon in at 10:15 am for routine servicing, oil change and tire rotation, I didn't get it back After making an appointment and taking my 2007 Toyota Avalon in at 10:15 am for routine servicing, oil change and tire rotation, I didn't get it back for over 7 hours even though I'd texted and called several times to see how much longer it would be. By the time I called again at 5:30, I was told that the service manager, Frank, had gone home at 4:30 and there were no drivers to come pick me up. They did call a Lyft to come pick me up, which I appreciated. When I got home and read the papers, I read that a slow leak had been discovered in one of my tires but couldn't tell if it had been fixed or not. When I called and spoke to Frank the next day, he said that he had tried to call me several times but I never received any calls or texts despite having my phone at hand all day. Thankfully they did fix the leak. My husband and I have brought our Toyota cars in to this dealer for over 20 years but I will be going somewhere else now. I miss John Subee who always took good care of us. More