Bob Sight Independence Kia

I had an appointment to get a recall fix on June 6th. Got out there - said oh you didn't order the part (isn't that YOUR job??). They said it would be a week. Here it is August 14th and I have called Got out there - said oh you didn't order the part (isn't that YOUR job??). They said it would be a week. Here it is August 14th and I have called or left messages 7 or 8 times with NO response. Furious. Cannot get a single human being on the phone. This car has a risk of fire due to this recall... you would think they would actually care about that. More

Don't care about customer service. Overpriced $99 oil change. Wouldn't match competitors $10 coupon. Even to keep me as a customer. I bought my car from them...been getting service the Overpriced $99 oil change. Wouldn't match competitors $10 coupon. Even to keep me as a customer. I bought my car from them...been getting service there for 12 years. They raise there oil change to $99 and then talk down to me explaining why they won't give me $10 off. Don't buy a car here if you want to be respected. They will rip you off in the service dept. More

Excellent customer service. They were honest and up front. The process was quick and easy. They were honest and up front. The process was quick and easy. More

The process was easy and Bryan was very knowledgeable and seemed to have my best interest in mind. Pricing was straightforward, and everything was laid out nicely! seemed to have my best interest in mind. Pricing was straightforward, and everything was laid out nicely! More

I called before I came and when I arrived Matt Boutte was prepared and had the car out front ready to show me and the keys for my 2nd requested car ready too! I was treated with respect and it was such a cal prepared and had the car out front ready to show me and the keys for my 2nd requested car ready too! I was treated with respect and it was such a calm and easy buying experience. Not at all like my other recent car shopping experiences. There was no pressure whatsoever trying to talk me into a car. Just mutual respect and I feel we both came out feeling good about our deal. Jeremiah in the Finance dept. was very helpful as well. He did not try to force me to buy the most expensive package of warranties, he talked to me about my needs andwe went from there. I don't feel like I was sold something I did not want or need. Iam very happy with my experience and the sales team of Bob Sight of Independence & highly recommend them! More

Honesty. I told them what I wanted and they delivered. No haggling, no hidden fees. Simple and very friendly. My time was limited so almost everything was don I told them what I wanted and they delivered. No haggling, no hidden fees. Simple and very friendly. My time was limited so almost everything was done via text and email and when I went to pick up the car almost everything was ready. I signed a few things, they went over a few things, I handed them a check and I was done. Great case buying experience. More

Bryan Nickerson was good to show my the car and work out a deal. When completing the paperwork, the finance manager, Jeremiah Bland sold me an extended warranty I did not need, and he did not tell me there a deal. When completing the paperwork, the finance manager, Jeremiah Bland sold me an extended warranty I did not need, and he did not tell me there was a $100 deductible each time I used the warranty. He did return my $900 warranty payment, but it was recorded on the Bill of Sales so I had to pay a $90 sales tax to transfer the title. More

Very friendly atmosphere! I had a great experience from the minute that I walked into the dealership until I left with my new car. Communication was excellent! Matt B did an a I had a great experience from the minute that I walked into the dealership until I left with my new car. Communication was excellent! Matt B did an amazing job explaining everything & answering all my questions. He was the best salesman I have ever worked with!!!!! A+++++++ More

We purchased a 2019 Kia Optima from there a few years ago and overall the purchase was pleasant. HOWEVER, we recently just found out that our car has an excessive oil consumption issue that Kia is known for and overall the purchase was pleasant. HOWEVER, we recently just found out that our car has an excessive oil consumption issue that Kia is known for and they were far from helpful!!! Johnna in the service department was incompetent, and extremely rude over the phone. All I did was ask what they could do and she was whispering with someone on the other end and basically coming up with every way they could NOT to help us! When I told her we will not be purchasing another kia from them if this was the level of service we are going to receive, she hung up the phone on me! I highly recommend that you proceed with caution when purchasing a vehicle from a dealership that refuses to back their product and is so willing to be combative when it comes to an issue beyond the purchase! BUYERS BEWARE and to be clear we gave them a 5 Star after our purchase so don't be fooled by that either! More

Very relaxed. Matt listened to what my needs were and helped find the right car. All staff was very friendly no high pressure. Matt listened to what my needs were and helped find the right car. All staff was very friendly no high pressure. More